Job Title: Design Application Engineer
Location: Nashik
Experience: 1–5 years
Qualification: B.E / B.Tech or M.E / M.Tech in Mechanical or related engineering field
Employment Type: Full-Time
This role requires travel as and when required (within Nashik)
About the Company
Panshul Technologies LLP is an Authorized SOLIDWORKS Reseller for the Mumbai, Thane, and Navi Mumbai regions. Established in 2016, we are a leading provider of engineering IT solutions, specializing in 3D CAD design, simulation and analysis, product data management, and technical documentation. As a Value-Added Reseller (VAR) for SOLIDWORKS, we are committed to delivering value-driven, high-quality engineering solutions to our clients, backed by expert technical support.
Job Overview
This role involves delivering exceptional post-sales technical assistance, conducting product trainings, resolving complex software-related issues, and supporting the successful adoption and usage of SOLIDWORKS and its ecosystem by our clients. You will serve as a critical link between the customer, internal teams, and Dassault Systèmes to ensure client success and satisfaction.
Key Responsibilities
1. Post-Sales Technical Support & Troubleshooting
- Deliver prompt and effective technical assistance to customers using SOLIDWORKS and related solutions (e.g., Simulation, PDM, 3DEXPERIENCE).
- Diagnose and resolve technical issues related to installation, activation, licensing, modeling errors, performance, and software configuration.
- Provide remote support via calls, emails, screen sharing, or remote desktop tools.
- Maintain detailed documentation of customer cases, solutions, and feedback in internal systems and Dassault Systèmes’ SR portal.
- Engage with Dassault Systèmes support to escalate complex issues and follow through to resolution.
2. On-Site Customer Support & Implementation
- Visit client locations for installation, system setup, hardware/software validation, and post-installation troubleshooting.
- Support the deployment and configuration of SOLIDWORKS products and add-ons.
- Ensure smooth transition from sales to implementation and provide hands-on support for successful onboarding.
3. Training & Enablement
- Deliver standard and customized training sessions (in-person and virtual) on SOLIDWORKS CAD, and other modules as needed.
- Train customer teams on best practices, workflows, and features to maximize efficiency.
- Develop and update training materials, guides, and quick-start content.
- Promote the adoption of new features and updates during product lifecycle transitions.
4. Customer Success & Relationship Management
- Build and maintain strong technical relationships with customers through proactive engagement and trust-building.
- Monitor product usage to ensure client success and ROI realization.
- Identify opportunities for improvement in client workflows and recommend process optimizations.
- Gather and relay client feedback, bug reports, and enhancement suggestions to internal teams and Dassault Systèmes.
5. Internal Collaboration & Process Improvement
- Collaborate with sales, marketing, and product teams to support presales demonstrations, customer proposals, and solution alignment.
- Share insights gained from the field to improve internal knowledge bases, training frameworks, and product positioning.
- Contribute to team growth through internal learning sessions and documentation efforts.
Key Skills & Competencies
- Mandatory: Proficiency in SOLIDWORKS (part, assembly, drawing, surfacing, sheet metal, etc.)
- Strong understanding of mechanical design principles and material properties.
- Good analytical and troubleshooting skills in CAD environments.
- Working knowledge of system hardware and Windows operating systems.
- Excellent communication, interpersonal, and presentation skills.
- Self-motivated with the ability to manage time effectively and work independently.
Preferred Skills
- SOLIDWORKS certifications such as CSWA, CSWP, or higher.
- Exposure to SOLIDWORKS Simulation, PDM, or 3DEXPERIENCE platform.
- Experience in technical support, customer success, or CAD training.
- Knowledge of ticketing systems, support portals (especially Dassault’s SR system), and CRM tools.
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
