Mh It quality assurance analyst Jobs – 151 Open Jobs Today

IT Service Quality & Audit Lead
Lenovo —Mumbai, Maharashtra
- Full-time
- AI
- Leadership
- Communication skills
8d
Software Testing Engineer
Vodafone —Pune, Maharashtra
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
14d
Quality Assurance Analyst-Messaging
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- English
- Analysis skills
Test Lead - Quality & Testing
Cencora —Pune, Maharashtra
- Full-time
- Computer Science
- DevOps
- Presentation skills
Climate Data Analyst
MSCI —Pune, Maharashtra
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Analyst
Nomura —Mumbai, Maharashtra
- Finance
- Master's degree
- SQL
Senior Data Analyst I - Survey Programming
The Nielsen Company —Mumbai, Maharashtra
- ₹0 a year
- Weekend availability
- Google Suite
- Computer Science
- Project management
Quick apply
1d
Senior QA Analyst
Testrig Technologies —Pune, Maharashtra
- Azure
- DevOps
- Analysis skills
Software Testing Specialist
Vodafone —Pune, Maharashtra
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
Quality Assurance Analyst-Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Analysis skills
Record to Report Ops Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Research Analyst (CDQA - Contact Discovery & Quality Assurance)
S2W Media —Kalyani Nagar, Pune, Maharashtra
- Call employer
- Microsoft Excel
- Research
- Bachelor's degree
- Health insurance
Test Automation Analyst
Link Group —Pune, Maharashtra
- Azure
- DevOps
- Java
Quality Auditing Senior Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Software troubleshooting
14d
Business Analyst (BA)
Alpha Plus Technologies Pvt. Ltd. —Mumbai, Maharashtra
- Full-time
- B.Sc
- No experience needed
- Master's degree
Analyst/Consultant - Data Engineer - Azure (INDM)
Blue Altair —Pune, Maharashtra
- Full-time
- Azure
- SQL
- Scripting
Quick apply
Quality Auditing Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
14d
Lead Analyst - Data Processing Tabulation - Quantum/SPSS
Dentsu —Thane District, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Accounting Control Senior Analyst
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Finance
- Project management
- Financial services
- Health insurance
Workday Absence Management Analyst (Retail)
bp —Pune, Maharashtra
- Full-time
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
2d

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IT Service Quality & Audit Lead

Lenovo -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
8 days ago

Qualifications

ITIL Certification
IT service management
Lean
ISO 9001
Six Sigma
Quality assurance
ITIL
IT support
AI
Leadership
Communication skills

Full job description

General Information

Req #

WD00102593

Career area:

Information Technology

Country/Region:

India

State:

Maharashtra

City:

Mumbai

Date:

Wednesday, July 29, 2026

Working time:

Full-time

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Summary

The IT Service Quality & Audit Lead is responsible for driving service quality, audit governance, and continuous improvement across IT Service Desk operations. This role leads quality audits across multiple support channels, identifies systemic gaps, and partners closely with service delivery leaders to improve customer experience, process compliance, and operational outcomes. The role also leads and mentors a team of Quality Analysts.

Key Responsibilities

Lead and govern quality audits across Voice, Email, Chat, and ITSM tickets (Incidents, Changes, Problems), ensuring adherence to ITIL processes, SLAs, KPIs, and service standards.

Review audit results to identify compliance gaps, defect trends, and process inefficiencies, and ensure consistent evaluation standards across auditors.

Perform root cause analysis on recurring quality issues and drive corrective actions, process improvements, and training interventions.

Own the service desk quality training framework and ensure learning plans are aligned to audit findings and performance gaps.

Partner with Service Delivery and Operations leaders to align quality expectations, priorities, and improvement outcomes.

Act as the quality single point of contact (SPOC) for internal stakeholders and customers, presenting insights in a clear, business‑focused manner.

Lead, coach, and develop a team of Quality Analysts to ensure timely audits, reporting, and follow‑through on improvement actions.

Deliver regular quality dashboards and reports covering audit scores, SLA adherence, defect trends, and training effectiveness to enable data‑driven decisions.

Skills & Experience

Must‑Have

4–8 years of experience in IT Service Delivery, Process Quality, or IT Operations Quality Assurance.

Proven experience leading a team of Quality Analysts or Process Auditors.

Strong understanding of ITIL‑based service desk operations and IT Service Management (ITSM).

Hands‑on experience with voice and ticket quality audits, process compliance, and governance.

Experience driving training programs, corrective actions, and continuous improvement initiatives.

ITIL v3 Intermediate or ITIL 4 certification.

Strong communication, presentation, and stakeholder management skills.

Good‑to‑Have

Exposure to ISO 9001 or similar quality frameworks.

Familiarity with quality tools such as Pareto analysis, RCA, control charts, or FMEA.

Six Sigma or Lean exposure.

Experience working in infrastructure or IT support environments.

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

India

India - Mahārāshtra

* India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

Apply Now

Refine Your Search

it quality assurance analyst jobs in mh

IT Service Quality & Audit Lead

Software Testing Engineer

Quality Assurance Analyst-Messaging

Test Lead - Quality & Testing

Climate Data Analyst

Analyst

Senior Data Analyst I - Survey Programming

Senior QA Analyst

Software Testing Specialist

Quality Assurance Analyst-Voice

Record to Report Ops Analyst

Research Analyst (CDQA - Contact Discovery & Quality Assurance)

Test Automation Analyst

Quality Auditing Senior Analyst

Business Analyst (BA)

Analyst/Consultant - Data Engineer - Azure (INDM)

Quality Auditing Associate

Lead Analyst - Data Processing Tabulation - Quantum/SPSS

Accounting Control Senior Analyst

Workday Absence Management Analyst (Retail)

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Why Work at Lenovo

Description and Requirements

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