Wazirabad Gurugram Haryana Director of financial planning and analysis Jobs – 231 Open Jobs Today

Director, EPO, Service Delivery
MSM Unify —Gurugram, Haryana
- Full-time
- Remote
- Business Administration
- AI
Assistant Director- Pricing
EY —Gurugram, Haryana
- Microsoft Excel
- English
- Research
Associate Director, Development, South Asia
Radisson Hotel Group —Gurugram, Haryana
- Full-time
- English
- Databases
- Analysis skills
Quick apply
14d
Sr Financial Associate
サイネオス・ヘルス —Gurugram, Haryana
- Microsoft Excel
- Oracle
- ERP systems
6d
Associate Director – Strategy
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Communication skills
- Analytics
Associate Director, Product Management
S&P Global —Gurugram, Haryana
- Email
- DevOps
- English
- Analysis skills
- Health insurance
- Paid time off
Program Manager - Finance
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- Analysis skills
Delivery Operations Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Analysis skills
- Budgeting
Proposal Associate
Jacobs —Gurugram, Haryana
- Salesforce
- Engineering
- Windows
16h
Tech GCC Advisory Principal Director
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Director - Service Delivery
Microland —Gurugram, Haryana
- Master's degree
- Bachelor's degree
Senior Manager / Director - Total Rewards
Cvent —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
Senior Delivery Management Leader - AI productivity solutions
EPAM Systems, Inc. —Gurugram, Haryana
- Azure
- AWS
- Analysis skills
- Health insurance
- Paid time off
Senior Associate, Due Diligence - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Excel
- Finance
Delivery Operations Team Lead
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Analysis skills
- Budgeting
Risk and Compliance Associate Director
Accenture —Gurugram, Haryana
- Full-time
- ERP systems
- Bachelor's degree
Marketing Manager
RELX —Gurugram, Haryana
- Full-time
- Sales
- Analysis skills
- Communication skills
- Health insurance
- Paid time off
14d
Delivery Lead Associate Director
Accenture —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- Business Administration
Marketing Manager
RX —Gurugram, Haryana
- Full-time
- Sales
- Analysis skills
- Communication skills
- Health insurance
- Paid time off
14d
Director, Investment Banking
Portage Point Partners —Gurugram, Haryana
- Hybrid work
- Bachelor's degree
- AI
- Leadership
Quick apply

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Director, EPO, Service Delivery

MSM Unify
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Six Sigma Certification
Business Management
ITIL Certification
ISO 9001
Information security
Data management
ISO 27001
Business Administration
Lean Six Sigma
Business requirements
AI

Full job description

Location Gurugram Remote as per business requirements
Department Education Process Outsourcing EPO
Experience 14 -18 Years
Employment Type Full-Time

About MSM Unify EPO

MSM Unifys Education Process Outsourcing EPO enables universities and higher education institutions to outsource non-core, high-volume, and support functions to expert teams, allowing them to focus on teaching, research, and student success. Delivered from India through an AI-first platform, EPO helps institutions reduce operational costs by 3060%, improve service quality, and scale efficiently without significant infrastructure investments.

The EPO portfolio operates across twelve service lines covering academic operations, institutional administration, and the student lifecycle

Timetabling Resource Planning Support
Assessment Results Processing Support
Centralized Document Records Management
Learning System Knowledge Base Support
Alumni Engagement Data Management Services
Staffing HR Operations Support
Donor Endowment Administration Support
Innovation IP Filing Assistance
Financial Operations Compliance Support
Institutional IT Support Services
Application Assistance Student Services
Academic Design, Mentorship Strategic Programs

Role Overview
The Director, EPO Service Delivery is responsible for the end-to-end operational delivery of all twelve EPO service lines across the partner university portfolio. This role drives service excellence, operational efficiency, profitability, partner satisfaction, and continuous improvement through AI-enabled processes and automation.
The successful candidate will ensure partner institutions consistently achieve the promised operational savings, service quality enhancements, and measurable business outcomes.

Key Responsibilities
Service Delivery Leadership
Own and manage performance across all twelve EPO service lines.
Lead a unified delivery organization comprising service-line leaders, quality teams, workforce management, training, and platform operations.
Ensure operational excellence, scalability, and consistent service outcomes across all engagements.
SLA Quality Management
Deliver against contractual SLAs, KPIs, and customer satisfaction targets.
Conduct weekly, monthly, and quarterly performance reviews with partner universities.
Lead root-cause analysis and corrective action planning for service deviations.
Establish and maintain a robust quality management framework including audits, monitoring, calibration, and customer feedback programs.
AI Automation Enablement
Collaborate with Product and Engineering teams to integrate AI-driven workflows, automation, and analytics into service operations.
Translate operational challenges into product enhancement opportunities.
Drive data-led decision-making and operational innovation across the EPO function.
Ensure dashboards and analytics solutions deliver meaningful insights to partner institutions.
Financial Performance Margin Management
Own portfolio-level contribution margin and operational profitability.
Partner with Finance for forecasting, variance analysis, and budget management.
Maintain operational efficiency while sustaining 3060% cost savings for partner institutions.
Manage capacity planning and resource forecasting across all engagements.
Compliance, Risk Information Security
Ensure adherence to FERPA, UK GDPR, EU GDPR, DPDP Act, ISO 27001, and partner university policies.
Own operational risk management, business continuity planning, and disaster recovery readiness.
Maintain audit readiness and compliance standards across all service lines.
Partner Relationship Management
Serve as the senior operational leader for university partners.
Build executive-level relationships with institutional stakeholders.
Identify opportunities for account growth and service expansion.
Lead critical issue resolution and escalation management with speed and accountability.

Key Performance Indicators KPIs
SLA achievement across all service lines 95% target
Partner CSATNPS performance
Sustained operational cost savings 3060% target range
EPO contribution margin achievement
Year-over-year productivity improvements through AI and automation
Successful compliance and audit outcomes with zero material findings

Experience
1418 years of experience in operations leadership within EPO, BPO, GBS, Shared Services, or similar environments.
Minimum 6 years leading large, multi-functional delivery organizations.
Proven experience managing complex operational portfolios and large-scale service delivery teams.
Demonstrated success in delivering significant client cost savings while maintaining profitability.
Experience supporting academic or higher education operations is highly desirable.
Education Certifications
Postgraduate degree in Management, Operations, Business Administration, or a related field.
Lean Six Sigma Black Belt or Master Black Belt Mandatory.
COPC Certification, ITIL Foundation, or ISO 9001 Lead Auditor certification Preferred.

Apply Now

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director of financial planning and analysis jobs in wazirabad gurugram haryana

Director, EPO, Service Delivery

Assistant Director- Pricing

Associate Director, Development, South Asia

Sr Financial Associate

Associate Director – Strategy

Associate Director, Product Management

Program Manager - Finance

Delivery Operations Associate Manager

Proposal Associate

Tech GCC Advisory Principal Director

Director - Service Delivery

Senior Manager / Director - Total Rewards

Senior Delivery Management Leader - AI productivity solutions

Senior Associate, Due Diligence - Global Capability Center

Delivery Operations Team Lead

Risk and Compliance Associate Director

Marketing Manager

Delivery Lead Associate Director

Marketing Manager

Director, Investment Banking

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