Lalbazar Kolkata West Bengal Senior program manager Jobs – 82 Open Jobs Today

Opportunity For Operation Manager With US Healthcare
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Area Business Manager
Cadila Pharmaceuticals Ltd —Kolkata, West Bengal
- Full-time
- Analysis skills
- Leadership
- Communication skills
EY - GDS Consulting - AI and DATA - Solution Architect - Senior Manager
EY —Kolkata, West Bengal
- Azure
- Management
- Computer Science
Senior Manager – Identity & Access Management
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Access
- Computer Science
- Salesforce
Senior Account Manager Conglomorate
ADCI - West Bengal —Kolkata, West Bengal
- Full-time
- Computer science
- Sales
- Master's degree
Tech GCC Advisory Manager
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
SR. HR Business Partner -Hire to Retire Expert
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Travel
- Human resources
- Flexible schedule
3d
Senior Sales Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Sales
- No experience needed
- 12th Pass
7d
Project Sales / Senior Manager
Utkarsh India —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- Internship
S&C GN - Tech Strategy & Transformation - Tech M&A - Manager
Accenture —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- Master's degree
Senior Associate, Relationship Manager, Credit Program Medium, Small Medium Enterprises
DBS Bank —Kolkata, West Bengal
- Full-time
- Sales
- Communication skills
- Banking
10d
S&C Global Network - AI - Public Services- Senior Manager
Accenture —Kolkata, West Bengal
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
ASIC Design Verification (DV) Manager
Hewlett Packard Enterprise —Kolkata, West Bengal
- Full-time
- Management
- English
- Master's degree
Retail Store Manager
Knya —Bhawanipore, Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Full-time
- Inventory management
- Customer service
- Travel
Quick apply
5d
Admission Manager
Moople Institute of Animation & Design —Jodhpur Park, Kolkata, West Bengal
- ₹10,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Cell phone reimbursement
Quick apply
Associate Director Inside Sales
Accenture —Kolkata, West Bengal
- Full-time
- CRM software
- Sales
- Salesforce
Lead User Experience Designer - Healthcare
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Travel
- Agile
- AI
Senior Marketing Manager – Email Marketing
Zivanta Analytics —Kolkata, West Bengal
- Marketing
- Bachelor's degree
- Agile
IN_Senior Associate_SAP MDG Technical_AITH SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Senior Business Analyst
Unified Infotech —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Opportunity For Operation Manager With US Healthcare

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

English
Analysis skills
Bachelor's degree
Customer relationship management
Leadership
Billing
Communication skills

Full job description

The Operations Manager in the Healthcare Accounts Receivable (AR) and Medical Billing program plays a strategic leadership role in managing the overall performance and day-to-day operations. This role ensures SLA compliance, quality service delivery, workforce optimization, and strong client alignment.

The Operations Manager serves as the primary point of contact for internal teams and external stakeholders, driving improvements through data insights, collaboration, and proactive problem-solving.

This role requires strong leadership, data-driven decision-making, strategic planning, and cross-functional collaboration. The ideal candidate is analytical, client-focused, and thrives in a fast-paced BPO environment.

Oversee overall Service Delivery performance, ensuring achievement of client-defined KPIs such as Quality, Efficiency, Staffing, and Service Level;
Collaborate effectively with team members, co-managers, and cross-functional departments (GA, HR, Recruitment, IT, Training, Quality, Workforce Management) to develop and implement action plans that resolve issues and drive continuous improvement;
Review, create, and update Standard Operating Procedures to ensure operational consistency, compliance, and process optimization.
Daily communication with the client to align expectations;
Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed;
Manage program daily and monthly operating metrics within budgeted expense parameters;
Develop, manage, and maintain employee productivity goals against departmental standards;
Produce operating reports detailing center activity, trend analysis, goals/objective status, and special projects;
Coordinate with Site Senior Manager on Human Resource recruiting, training, development, and retention.

JOB REQUIREMENT

Bachelor’s degree or equivalent work experience
Fluent in English (C1 level or above), with strong communication and leadership skills.
Minimum 23 years of experience in healthcare AR, revenue cycle, or medical billing, with at least 1-2 years in a leadership role managing teams and client relationships.
Experience in performance reviews, KPI negotiations, and process transitions.
In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).
Strong analytical, decision-making, and problem-solving skills.
Comfortable using billing systems, claim portals, and productivity monitoring tools.
Ability to thrive in a fast-paced, client-driven environment.

RELATIONSHIP - NOT APPLICABLE

INTERNAL

EXTERNAL

Operations Team
Client’s Product Team

COMPETENCY

Operations Oversight & Performance Management

Oversee day-to-day operations and performance metrics of the AR and medical billing teams.
Ensure all program KPIssuch as Quality, Productivity and Service Levelare consistently met.
Monitor and evaluate team output using operational reports,

dashboards, and productivity tools.

Initiate and manage performance improvement plans for

underperforming units or metrics.

Ensure adequate staffing, floor coverage, and shift optimization

based on volume and capacity.

Client Engagement & Business Reviews

Lead regular client calls and business reviews, providing insights, performance data, and action plans.
Ensure timely response to escalations and client concerns with root cause and resolution tracking.
Translate client updates, expectations, and goals into actionable

steps for internal teams.

Cross-Functional Collaboration

Collaborate with QA, Training, WFM, HR, and IT to support seamless operations and compliance.
Participate in policy updates, program launches, and process

alignment sessions.

Support onboarding, refresher training, and employee retention initiatives in coordination with other departments.

Reporting & Insights

Prepare weekly and monthly reports including productivity trends,

client metrics, and performance risks.

Conduct root cause analysis and present insights for continuous improvement and strategy formulation.
Contribute to capacity planning and forecasting based on historical

data and client volumes.

Quick apply

Refine Your Search

senior program manager jobs in lalbazar kolkata west bengal

Opportunity For Operation Manager With US Healthcare

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IN_Senior Associate_SAP MDG Technical_AITH SAP_Advisory_Kolkata

Senior Business Analyst

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