Hyderabad Telangana Front end associate Jobs – 81 Open Jobs Today

Group Lead
Wipro Limited —Hyderabad, Telangana
- Customer service
- Analysis skills
- Continuous improvement
7d
Senior Associate
PwC —Hyderabad, Telangana
- Online application
- Azure
- Sales
- Java
Sr Associate Data Management
Amgen —Hyderabad, Telangana
- Full-time
- Data analysis skills
- English
- Master's degree
Deputy Director - SWE & App Arch Sr. Principal Engineer
PepsiCo —Hyderabad, Telangana
- Remote
- Azure
- Doctoral degree
- Computer Science
Contentful Full stack Developer- Senior Analyst- Hyderabad
Deloitte —Hyderabad, Telangana
- Azure
- JavaScript
- APIs
8d
Director - Back Office RCM Operations
Optum —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- AI
- Health insurance
Associate Software Developer(Xamarin)
Quantum IT Solutions —Gachibowli, Hyderabad, Telangana
- English
- Software development
- APIs
Staff Engineer - C#, .Net Full Stack
TJX Companies —Hyderabad, Telangana
- Full-time
- Remote
- Azure
- DevOps
- APIs
Associate Software Developer
Quantum IT Solutions —Gachibowli, Hyderabad, Telangana
- Azure
- JavaScript
- APIs
Custom Software Engineer
Accenture —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- DevOps
Senior Associate - RWE Application Development
Amgen —Hyderabad, Telangana
- Computer Science
- English
- Java
Manager - Trade Promotion Management
PepsiCo —Hyderabad, Telangana
- Remote
- Sales
- Customer service
- Microsoft Office
Manager HRBP
Sigachi Industries Limited —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
Quick apply
Associate Lead Software Engineer -C#, .net, Angular
Thomson Reuters —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- Software troubleshooting
- Databases
- Work from home
Real Estate Technology, Supervisor
RSM —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer science
Sr Associate Software Engineer – Biological Studies (LIMS)
Amgen —Hyderabad, Telangana
- Computer science
- Oracle
- DevOps
Sr Associate Software Engineer CRM
Amgen —Hyderabad, Telangana
- Computer science
- Software troubleshooting
- Salesforce
Software Developer-Senior I
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Computer Science
- English
- Microsoft Office
Software Development Manager, Amazon Customer Service
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Management
- Customer service
- Machine learning
Senior Associate | Fullstack Java | Hyderabad | Engineering as a Service/ Operate
Deloitte —Hyderabad, Telangana
- Oracle
- DevOps
- Java

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Group Lead

Wipro Limited -
Hyderabad, Telangana

Apply Now

Job details

7 days ago

Qualifications

Customer service
Analysis skills
Continuous improvement
Leadership
Communication skills
GIS

Full job description

Job Title: Group Lead
City: Hyderabad
State/Province: Telangana
Posting Start Date: 8/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

͏

As an Senior FLM or Group Lead or Tenured FLM, you are responsible for leading a team of production agents in assigned queue/ process. You are responsible for meeting the assigned productivity and quality targets for the team, You also mentor and troubleshoot team issues as first level of escalation.
A tenured FLM role would be, when one is a First Line Manager however with a larger span. E.g. in a typical front office business a Team Leader (B1 band) is a FLM role, whereas Group Leader (B2 band) is a Tenured FLM role.
In voice business, the median ratio (1 FLM: number of Production Specialist) is 12-13
In non-voice business, the median ratio (1 FLM: number of Production Specialist) is 8-10 or 10-12

> Atleast 18 months of experience as FLM or TL
> Experience working in a QA as Service business unit in BPS
> Excellent Communication Skills (Verbal & Written)
> Strong interpersonal & influence management skills and decision making skills
> Ability to work & communicate with people across organizational units and locations. Strong Team building skills
> Ability to think strategically & translate strategy into measurable action plans
> Strong analytical skills with an ability to solve a problem with a win-win negotiation approach
> Ability to lead people on large, multi-functional efforts. Motivating associates through effective management and constructive feedback
> Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring
> Leading by Example and ability to handle stressful situations
> Is able to make judgment calls on risk rating, is able to interpret and apply policy
> Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement
> Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations

͏

> Responsible for managing the performance for the team of Production Specialist
> Responsible for responding back to the client and internal stakeholders in an efficient and professional manner
> Handles and resolves customer complaints- identify and escalate priority issues
> Build a strong personal customer rapport and establish engagement to drive positive customer experience
> Ensures compliance with all company and departmental policies, procedures, and guidelines
> Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization
> Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports
> Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition
> Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement;

Mandatory Skills: Geographic Information Systems(Maps) .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

front end associate jobs in hyderabad telangana

Group Lead

Senior Associate

Sr Associate Data Management

Deputy Director - SWE & App Arch Sr. Principal Engineer

Contentful Full stack Developer- Senior Analyst- Hyderabad

Director - Back Office RCM Operations

Associate Software Developer(Xamarin)

Staff Engineer - C#, .Net Full Stack

Associate Software Developer

Custom Software Engineer

Senior Associate - RWE Application Development

Manager - Trade Promotion Management

Manager HRBP

Associate Lead Software Engineer -C#, .net, Angular

Real Estate Technology, Supervisor

Sr Associate Software Engineer – Biological Studies (LIMS)

Sr Associate Software Engineer CRM

Software Developer-Senior I

Software Development Manager, Amazon Customer Service

Senior Associate | Fullstack Java | Hyderabad | Engineering as a Service/ Operate

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