Ulhasnagar Maharashtra Associate staff consultant, business analyst Jobs – 97 Open Jobs Today

Business Advisory Senior Analyst-Voice
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Salesforce
- Mentoring
Business Analyst-Quality Assurance
BigSun Technologies Pvt. Ltd —Thane District, Maharashtra
- ₹2,00,000 - ₹4,00,000 a year
- Full-time
- ERP systems
- Data analysis skills
- Analysis skills
Quick apply
BI & Reporting Analyst (Tableau/ Power BI / SSRS)
Step One Step Ahead —Mumbai Suburban District, Maharashtra
- Full-time
- SQL
- Analytics
Business Advisory Analyst-Voice
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Communication skills
- Marketing
Business Analyst
D2K Technologies —Thane District, Maharashtra
- Databases
- SQL
- Communication skills
Data Analyst
IRIS Business Services —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
Data Analyst
Crypto Mize —Dive, Maharashtra
- Full-time
- SQL
- Bachelor's degree
- Python
4d
Business Intelligence Specialist
Crypto Mize —Dive, Maharashtra
- Full-time
- System design
- Python
- Analytics
4d
Business & Technology Delivery Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- English
- Research
- JavaScript
Data Research Analyst
Crypto Mize —Dive, Maharashtra
- Full-time
- Microsoft Excel
- Research
- SQL
4d
Network & Svcs Operation Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access
Data Analyst
IRIS Business Services Ltd —Navi Mumbai, Maharashtra
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
Quick apply
HR Associate Talent Acqui ( 82944876 )
Reliance Industries —Navi Mumbai, Maharashtra
- Master's degree
- Human resources
- Recruiting
7d
Jr. Business Analyst
REDMANGO ANALYTICS —Navi Mumbai, Maharashtra
- Microsoft Office
- Communication skills
- HTML
Senior Business Analyst
Regenesys —Navi Mumbai, Maharashtra
- Email
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Support Analyst
IRIS Business Services —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Computer Science
- Engineering
- Data analysis skills
Business Interlock Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Recruiting
Senior Consultant – Technical Business Analyst
Acrotrend —Navi Mumbai, Maharashtra
- Full-time
- Azure
- Salesforce
- SQL
Technical Business Analyst
Regenesys —Navi Mumbai, Maharashtra
- Email
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data Analyst
Paramount Health Services —Thane District, Maharashtra
- Oracle
- SQL
- Analysis skills

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Business Advisory Senior Analyst-Voice

Accenture -
Navi Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Customer service
Call center experience
SAP
Salesforce
Upselling
Mentoring
Customer support
Communication skills

Full job description

Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are looking for a talented individual to oversee a Team of Agents providing multi-channel customer support (inbound, outbound, email, chat, social media, SMS & online review). The role ensures service excellence, team engagement, and operational performance aligned with KPIs. The Team Lead acts as a coach, mentor, and problem-solver — supporting agents in complaint handling, order and return processing, and customer satisfaction improvement. This position requires strong background in call centre operations, effective leadership, analytical thinking and cross-functional collaboration. Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.
What are we looking for? Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, the following experience and skills are required: Experience Required • Proven experience in leading customer support teams across multiple channels with solid understanding of related technologies • Experience in supervisory or team lead role, with strong leadership, coaching, and mentoring skills • Excellent communication, interpersonal, and conflict-resolution skills
Roles and Responsibilities: •• Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence • Monitor and manage day-to-day operations across all communication channels • Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution • Review team and individual performance data, identify trends, and drive continuous improvement • Prepare and present daily/weekly/monthly performance reports • Create concise and impactful operational briefing decks for stakeholder meetings • Collaborate closely with end-market Team to ensure alignment on performance metrics, issue resolution, and continuous improvement initiatives • Collaborate with cross-functional teams (Supply Chain, Marketing, Finance, IT) to resolve systemic issues and improve processes • Conduct regular one-on-one and on-the-floor coaching sessions to build capability and engagement • Manage team schedules, attendance, and adherence to shift timings • Ensure adherence to quality, compliance, and data protection standards or regulatory guidelines • Utilize SAP and Salesforce to oversee case management, order flows, and performance metrics • Foster a positive, inclusive, and high-performing team culture • Identify opportunities for upselling and service enhancement through onboarding, agent training upskilling and coaching

Any Graduation

Apply Now

Refine Your Search

associate staff consultant, business analyst jobs in ulhasnagar maharashtra

Business Advisory Senior Analyst-Voice

Business Analyst-Quality Assurance

BI & Reporting Analyst (Tableau/ Power BI / SSRS)

Business Advisory Analyst-Voice

Business Analyst

Data Analyst

Data Analyst

Business Intelligence Specialist

Business & Technology Delivery Senior Analyst

Data Research Analyst

Network & Svcs Operation Analyst

Data Analyst

HR Associate Talent Acqui ( 82944876 )

Jr. Business Analyst

Senior Business Analyst

Technical Support Analyst

Business Interlock Analyst

Senior Consultant – Technical Business Analyst

Technical Business Analyst

Data Analyst

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