Job Title: Expert Career Counsellor – UK Higher Education
Company: Back2Study UK
Location: Chembur
Employment Type: Full-Time
Experience Required: 2+ Years in UK Higher Education Counselling
About Back2Study UK
Back2Study UK is a specialist higher education consultancy supporting home, mature, and international students in accessing higher education opportunities across the UK. We work closely with universities and education providers to help students identify suitable courses, navigate admissions requirements, and achieve their academic and career goals.
We are seeking an experienced and student-focused Senior Career Counsellor to join our growing team. The ideal candidate will have a strong understanding of the UK higher education sector and a proven track record of successfully counselling and enrolling students into undergraduate and postgraduate programmes.
Key ResponsibilitiesStudent Counselling & Career Guidance
- Conduct detailed consultations with prospective students via phone, email, and video calls.
- Assess students' academic backgrounds, professional experience, career aspirations, and eligibility for various programmes.
- Provide tailored guidance on suitable undergraduate, postgraduate, and professional qualification pathways.
- Advise mature students and working professionals on career progression, career transitions, and upskilling opportunities through higher education.
- Support students in making informed decisions regarding courses, universities, and future career prospects.
Admissions & Application Management
- Guide students through the complete admissions process from enquiry to enrolment.
- Assist with application preparation, document collection, personal statements, and eligibility assessments.
- Ensure applications meet university requirements and are submitted accurately and within deadlines.
- Liaise with admissions teams to track application progress and resolve student queries.
- Support students with offer acceptance, enrolment, and onboarding processes.
Lead Management & Conversion Manage enquiries generated through various marketing channels.
- Follow up proactively with prospective students and nurture leads through the admissions funnel.
- Build strong relationships with applicants to maximise enrolment conversions.
- Maintain high standards of student engagement and customer service throughout the student journey.
- Consistently achieve individual and team enrolment targets.
CRM & Compliance
- Maintain accurate and up-to-date records of all student interactions within the CRM system.
- Ensure compliance with university partner requirements and company policies.
- Track student applications and maintain accurate reporting metrics.
- Handle sensitive student information in accordance with data protection requirements.
Essential Requirements
- Minimum 3 years of experience in UK higher education counselling, student recruitment, or university admissions.
- Strong knowledge of UK undergraduate and postgraduate admissions processes.
- Experience counselling mature students, working professionals, or international students.
- Excellent communication, interpersonal, and consultative selling skills.
- Proven ability to convert enquiries into enrolled students.
- Strong organisational skills and attention to detail.
- Ability to work independently in a remote environment.
- Experience using CRM systems and Microsoft Office.
Preferred Requirements
- Experience working with UK universities, education consultancies, or student recruitment agencies.
- Understanding of student finance, funding options, and admissions requirements within the UK higher education sector.
- Previous experience handling high volumes of student applications and enquiries.
Key Skills
- UK Higher Education Counselling
- Career Guidance
- University Admissions
- Student Recruitment
- Lead Conversion
- Relationship Management
- Application Processing
- CRM Management
- Communication & Negotiation
- Customer Service Excellence
Performance Indicators
- Student enrolment conversions.
- Application submission accuracy.
- Offer-to-enrolment conversion rates.
- Student satisfaction and engagement levels.
- CRM data accuracy and compliance.
- Achievement of monthly and quarterly recruitment targets.
Why Join Back2Study UK?
- Work with one of the UK's leading mature student recruitment specialists.
- Opportunity to make a genuine impact on students' educational and career journeys.
- Competitive salary with performance-based incentives.
- Clear progression opportunities within a growing international organisation.
- Flexible remote working environment.
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
- Work Location: Office
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
