Kolkata Mint Kolkata West Bengal Assurance manager Jobs – 83 Open Jobs Today

Senior Team Lead
Gear Inc. —Kolkata, West Bengal
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
Quick apply
RC - REGULATORY COMPLIANCE - COE - Senior
EY —Kolkata, West Bengal
- Master's degree
- Databases
- Bachelor's degree
Deputy General Manager - Distribution Services
Lupin —Kolkata, West Bengal
- Bachelor's degree
Client Manager - QHSE & Sustainability
BSI —Kolkata, West Bengal
- Full-time
- English
- Communication skills
SCO - Procurement - Transformation Manager
EY —Kolkata, West Bengal
- Project management
- Continuous improvement
- Communication skills
2d
FAAS-Manager
EY —Kolkata, West Bengal
- Up to 50% travel
- Master's degree
- Analysis skills
2d
Technology & Transformation - OIDS- Manager | Infrastructure | Kolkata
Deloitte —Kolkata, West Bengal
- In-person
8d
Microbiology Manager
Edward Food Research & Analysis Center Limited (EFRAC) —Barasat, West Bengal
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Laboratory experience
- Master's degree
- In-person
Quick apply
8d
RC-REGULATORY COMPLIANCE-Veeva Safety - BA-Manager
EY —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- Mentoring
- Flexible schedule
FAAS-MS-MM LP-Senior
EY —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Health insurance
Branch Manager
International Travel House —Kolkata, West Bengal
- Management
- Finance
- Master's degree
Associate
PwC —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Team Lead For Non Voice Process
Gear Inc. —Kolkata, West Bengal
- ₹18,000 - ₹28,000 a month
- Full-time
- English
- Analysis skills
- Communication skills
Quick apply
Sales Manager - UK Telecom
SALESCOM SERVICES —Kolkata, West Bengal
- Up to ₹12,00,000 a year
- Full-time
- CRM software
- Sales
- English
- Health insurance
Quick apply
RC-REGULATORY COMPLIANCE-Labware - BA-Manager
EY —Kolkata, West Bengal
- Management
- PMP
- Laboratory experience
1d
QA/QC Civil_B&F
Larsen & Toubro —Kolkata, West Bengal
- Bachelor's degree
EYP-Deals-Associate Manager
EY —Kolkata, West Bengal
- Finance
- Master's degree
- Analysis skills
EY - GDS Consulting - AIA - Agentic AI Engineer - Manager
EY —Kolkata, West Bengal
- Azure
- Oracle
- Master's degree
Senior Software tester(West Bengal Candidates apply only)
Devant IT Solutions Pvt Ltd —Gariahat Market, Kolkata, West Bengal
- ₹30,000 - ₹38,000 a month
- Full-time
- English
- SQL
- Analysis skills
- Paid sick time
Quick apply
3d
Quality Manager
AI Workspace —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Communication skills
- Time management

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Senior Team Lead

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

Bengali
English
Analysis skills
Quality assurance
Bachelor's degree
Communication skills

Full job description

Job Information:

You are in charge of leading and supervising a group of content moderators. Guarantee that content guidelines are followed, a secure and polite online environment is maintained, and any platform policy violations are addressed, this function entails monitoring and directing the moderating staff.

The Senior Team Leader for Moderation is crucial in preserving the integrity of online platforms and making sure that users are treated with respect and safety. To address new concerns and maintain round-the-clock moderation coverage, this role may entail working erratic hours, including evenings and weekends.

Location: Kolkata, India

Key Responsibilities:

Manage, inspire, and mentor a group of content moderators along with TLs.
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting moderators.
Make sure that all content moderation tasks are completed smoothly and effectively.
Keep up with platform rules and regulations and make sure the team follows them.
Keep an eye on the correctness and quality of the content, pointing out any shortcomings.
Implement quality assurance procedures to uphold strict criteria for moderation.
To ensure consistency and correctness, conduct audits and evaluations of the moderator's actions.
Conduct briefings & process updates to the team to improve their abilities.
Work together to update and improve the content rules and policies with the content policy team.
Inform the moderation of any modifications to the policy.
Manage client escalations and reverts to the client mails immediately.
Should make himself approachable for moderators.
Report any issue, challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence of moderators and managing shrinkages of the floor.
Leading team meetings, asking questions to Teamleaders, moderators to better understand the representatives are receiving, educating and coaching workers regarding processes and practices, and explain expectations to moderators.
Assisting the team members in identifying trend analysis and establishing call center goals.
Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and incase of any deviation correct action plan to be shared.
Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated based on the volume trend analysis and maximize the call center efficiency.
Attention to details, decisiveness & soft spokenness.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Qualifications and Requirements:

A bachelor's degree in a field (such as communications, psychology, sociology, or a similar field) that is applicable.
Fluent in English. At least C1 level.
Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
A track record in content moderation or a related industry.
Strong team management and leadership abilities.
Excellent interpersonal and communication abilities.
Proficiency with software and tools for moderating.
Problem-solving and analytical thinking skills.
Understanding of the rules and regulations for internet platforms.
Ability to manage delicate material and perform under pressure.
Knowledge of the moral and legal issues involved in content moderation.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and continuing education.
Fulfilling and rewarding work helping individuals improve their mental well-being.
Contribution to the overall mental health and wellness of the community.

Quick apply

Refine Your Search

assurance manager jobs in kolkata mint kolkata west bengal

Senior Team Lead

RC - REGULATORY COMPLIANCE - COE - Senior

Deputy General Manager - Distribution Services

Client Manager - QHSE & Sustainability

SCO - Procurement - Transformation Manager

FAAS-Manager

Technology & Transformation - OIDS- Manager | Infrastructure | Kolkata

Microbiology Manager

RC-REGULATORY COMPLIANCE-Veeva Safety - BA-Manager

FAAS-MS-MM LP-Senior

Branch Manager

Associate

Team Lead For Non Voice Process

Sales Manager - UK Telecom

RC-REGULATORY COMPLIANCE-Labware - BA-Manager

QA/QC Civil_B&F

EYP-Deals-Associate Manager

EY - GDS Consulting - AIA - Agentic AI Engineer - Manager

Senior Software tester(West Bengal Candidates apply only)

Quality Manager

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