We are seeking an experienced IVR Test Automation Engineer with strong expertise in IVR testing and automation frameworks. The role focuses on validating IVR call flows, voice prompts, system integrations, and speech interactions, while building scalable automation solutions across IVR, Web, Mobile, and API layers.

Must-Have Skills

Minimum 1+ year of hands-on experience in IVR testing (manual or automation) using Cyara or Hammer
Minimum 2+ years of strong automation experience across web and API testing
Strong programming skills in JavaScript / TypeScript (preferred), Python, or Java
Hands-on experience with automation tools such as:
- Playwright
- Cypress
- Selenium
- Appium
- REST-assured / HTTPClient for API automation
Solid understanding of test automation frameworks, test design principles, and defect tracking

Nice to Have

Experience with IVR-Tester automation tools
Experience working with Twilio or other IVR/telephony platforms
Exposure to API, backend, and integration testing

Key Responsibilities

Design, develop, and execute manual and automated test cases for IVR applications
Validate IVR call flows, prompts, DTMF inputs, speech recognition, and failure scenarios
Automate IVR, web, mobile, and API test scenarios using appropriate tools and frameworks
Develop and maintain automation frameworks, reusable test scripts, and test data
Execute API tests and validate backend integrations
Analyze test results, logs, and call recordings to identify defects and perform root cause analysis
Collaborate closely with development, product, and QA teams to ensure high-quality releases
Participate in requirement reviews and provide feedback on test coverage and testability

At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we're committed to an environment where everyone thrives. Join us in building a diverse, innovative workplace.

Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.

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Job Description

IVR Test Automation Engineer(4–7 Years Experience)

Must-Have Skills

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