Job Purpose:
This role is responsible for maintaining Workday HCM systems and other modules and providing specialized technical expertise to contribute towards creating an exceptional colleague experience. This role collaborates with global internal customers, peers and various stakeholders to discuss user requirements, problem solve, design, assess available technologies, and develop/ package/ present/ test/ implement solutions. The role will require assisting users with training as well as researching and resolving complex global mailbox requests and actively providing solutions.
As a Sr HR System Support Analyst, you will directly contribute to creating an exceptional employee experience, collaborating with teams across the organization to continuously identify, design and execute key digital initiatives that transform how our colleagues work and engage in our tools and enhance the overall colleague experience.
Responsibilities:
- Demonstrated attention to detail and customer service.
- Ability to learn and navigate new systems quickly with a passion for working with systems, data and people.
- Build solid effective working relationships as part of a team and interact with all levels of management.
- Use relevant computer system applications at an advanced level.
- Triage and resolve or escalate global “tickets” timely and effectively.
- Provides technical consulting support for HRIS projects or region/ global system needs issues.
- Apply Agile and Design Thinking concepts to come up with and execute solutions to promote continuously improving the employee experience.
- Able to discuss and advise on various solution options to configure Workday to support the global HCM needs
- Focus on every possibility to automate and improve efficiency for the complex HR and security needs globally across various businesses
- Develops business relationships and integrates activities with other departments to ensure successful results
- Researches internal and external global HCM system questions and problems as related to business processes and data.
- Assist in planning, support, communications, and change management, as a result of Workday or other system upgrades and changes.
- Develops requirements for new business process configuration and/or feasibility of implementing existing Workday functionality not currently being used.
- Assists IT in integration problem resolution/ testing.
- Completes data fixes, mass updates and data analysis.
- Influence/ Configure Workday HCM to achieve best manager and colleague experience
- Perform other Workday functional activities such as building calculated fields, report configuration, EIBs and system audits
- Serve as an advisor to solve design challenges by identifying effective workarounds for best end users experience
- Develops advanced level custom reports to extract data from systems, including providing breakouts in excel formatting, pivot tables, or graphs.
- Develop and/or configure custom notifications, help text, custom fields, etc.
- Assesses process/ practices for efficiency and implement recommendations for improvement.
- Support the implementation of solutions that scale and streamline data collection globally.
- Complete reviews with stakeholders to ensure agreement on system data principles. Standardize data parameters, document and revise system design procedures, test procedures, and quality standards. Devise flow charts and diagrams describing logical operational steps of programs.
- Facilitate workshops to gather user experience feedback to drive the development of user stories, which will influence the business / technology requirements, and eventually lead to supporting the technology testing and user adoption efforts
Knowledge, Skills and Experience:
- Proven ability to manage multiple projects and tasks simultaneously
- Possesses strong organizational and time management skills, driving tasks to completion
- Strong quantitative, analytical, and creative problem-solving skills
- Excellent attention to detail
- Ability to adapt to a rapidly changing environment – Energetic, flexible, and open minded
- Excellent communication skills and able to create and conduct formal presentations.
- Ability to successfully interact with various levels within the organization
- Exceptional customer focus and service orientation
- Excellent interpersonal skills and ability to manage / achieve consensus
- Strong conflict resolution skills
- Ability to work independently with minimal direct supervision
- Experience working in an Agile environment
- Self-aware and receptive to learning and change
- Intermediate Excel
- 5 or more years Workday experience
- Proficient in 3 or more additional Workday modules (Learning, Recruiting, Advanced Comp, Talent, etc.) with Global experience.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
