Job Description (JD) – Service Engineer (Pumps & Industrial Material Handling Equipment)
Job Title: Service Engineer
Department: Service & Maintenance
Location: Bhubaneswar / Odisha (Travel Required)
Reporting To: Service Manager / Operations Manager
About the Company
ALFA Projects & Services (P) Ltd. is a leading engineering solutions company specializing in Industrial Material Handling Equipment, Pumping Systems, Water Technology Systems, and Industrial Services. We provide installation, commissioning, preventive maintenance, breakdown support, AMC services, and modernization solutions to industries across multiple sectors.
Job Summary
We are looking for a dynamic and technically competent Service Engineer to handle the installation, commissioning, troubleshooting, preventive maintenance, and repair of industrial pumps and material handling equipment such as EOT Cranes, Gantry Cranes, JIB Cranes, Electric Wire Rope Hoists, Chain Hoists, Goods Lifts, and associated electrical & mechanical systems. The candidate should possess strong technical knowledge and excellent customer service skills.
Qualification
- B.Tech/B.E. in Mechanical Engineering (ME) or Electrical Engineering (EE)
- Diploma candidates with relevant experience may also be considered.
Experience
- 2–6 years of experience in servicing, installation, and maintenance of industrial pumps and material handling equipment.
- Freshers with strong technical knowledge may be considered for trainee positions.
Key ResponsibilitiesInstallation & Commissioning
- Install and commission industrial pumps and material handling equipment.
- Conduct functional testing and ensure equipment performance as per specifications.
- Coordinate with customers during installation and handover.
Service & Maintenance
- Perform preventive and predictive maintenance as per maintenance schedules.
- Attend breakdown calls and restore equipment within committed timelines.
- Diagnose and troubleshoot electrical and mechanical faults.
- Replace defective components and ensure quality repairs.
- Perform alignment, lubrication, calibration, and testing activities.
Equipment Covered
- EOT Cranes
- Gantry Cranes
- JIB Cranes
- Electric Wire Rope Hoists
- Chain Hoists
- Goods Lifts
- Industrial Pumps
- Electric Motors
- Gearboxes
- VFDs
- Control Panels
- Limit Switches
- Brake Systems
Customer Support
- Provide technical support and training to customers.
- Maintain excellent customer relationships.
- Recommend AMC, spare parts, modernization, and repair solutions.
Documentation
- Prepare service reports after every site visit.
- Maintain preventive maintenance records.
- Record breakdown analysis and corrective actions.
- Submit expense reports and travel reports.
Safety & Compliance
- Follow all industrial safety standards and PPE requirements.
- Ensure compliance with company SOPs and customer safety regulations.
- Maintain proper housekeeping at work sites.
Required Technical Skills
- Knowledge of electrical circuits and control panels.
- Understanding of motors, drives, PLC basics, and VFDs.
- Mechanical assembly and alignment.
- Hydraulic and pumping systems.
- Reading electrical and mechanical drawings.
- Preventive and predictive maintenance techniques.
- Root Cause Analysis (RCA).
- Industrial safety practices.
Preferred Industry Experience
- Steel Plants
- Power Plants
- Cement Plants
- Manufacturing Industries
- Mining Industries
- Engineering & EPC Companies
- Water Treatment Plants
- Industrial Infrastructure Projects
Soft Skills
- Strong troubleshooting and analytical skills.
- Good communication and customer handling skills.
- Team player with a positive attitude.
- Time management and reporting skills.
- Willingness to travel extensively.
Key Performance Indicators (KPIs)
- Preventive maintenance completion rate ≥95%.
- Breakdown response time within SLA.
- First-time fix rate ≥90%.
- Equipment uptime ≥98%.
- Customer satisfaction (CSAT) ≥4.5/5.
- Timely submission of service reports (100%).
- AMC compliance as per schedule.
- Spare parts recommendation and service revenue generation.
- Zero major safety violations.
Additional Requirements
- Willingness to travel across Odisha and neighboring states.
- Valid two-wheeler driving license preferred.
- Ability to work during emergency breakdowns and plant shutdowns.
- Basic computer knowledge (MS Office, email, service reporting, ERP/CRM).
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Education:
Experience:
- total work: 1 year (Preferred)
Willingness to travel:
Work Location: In person
