Bengaluru Karnataka Bpo team leader Jobs – 35 Open Jobs Today

Staff Vendor Partner Manager, Intuit Customer Success
Intuit —Bengaluru, Karnataka
- Master's degree
- Analysis skills
- Bachelor's degree
CSA
Firstsource Healthcare —Bengaluru, Karnataka
- Microsoft Outlook
- Computer literacy
- English
Assistant Manager - Talent Aquisition (Volume Hiring)
Instawork Internal —Bengaluru, Karnataka
- Human resources
- Mentoring
- AI
- Food provided
Client Relations - Analyst
Information Services Group —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- AI
- Flexible schedule
Associate / Sr Associate - Query Management
Firstsource Healthcare —Bengaluru, Karnataka
- English
- 12th Pass
- Communication skills
Executive SSC – Finance (F/M/D)
Klüber Lubrication India Pvt. Ltd. —Bengaluru, Karnataka
- Hybrid work
- GAAP
- Accounting
Strategic Partner Manager
Proofpoint —Bengaluru, Karnataka
- Email
- Salesforce
- Microsoft Office
- Analysis skills
Sales Assistant
TPIPAY —Bengaluru, Karnataka
- ₹20,000.00 - ₹32,409.03 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply

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Social Media Manager & Content Creator
Altair Marketing —Bangalore City, Bengaluru, Karnataka
*Previous professional content/social-media experience involving watches or the luxury-watch industry is strongly preferred*. A premium pre-owned watch dealer.
₹28,000 - ₹35,000 a month
Quick apply
2d
Customer Service Associate
Accenture —Bengaluru, Karnataka
Roles and Responsibilities: •• Services clients, drives best practices, and improves client outcomes through excellent customer service and operational…

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Staff Vendor Partner Manager, Intuit Customer Success

Intuit -
Bengaluru, Karnataka

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Job details

Qualifications

Programme management
Performance management
Master's degree
Analysis skills
Bachelor's degree
Scalability
Customer support
Business Administration
Business requirements
MBA
Leadership

Full job description

Overview

We are a high-impact, fast-moving Customer Success organization on a transformational journey. With bold goals and a deep obsession for both customer and expert experiences, we operate at velocity and with purpose to deliver measurable impact at scale. We're looking for a bold, strategic, and hands-on leader to join our passionate team and help us drive large-scale change across both internal operations and external partner ecosystems.

As a Staff-level individual contributor in Vendor Partner Management, you will lead multi-million-dollar customer success partnerships and deliver complex strategic initiatives that enhance service delivery, operational efficiency, and customer satisfaction. You will be a critical bridge between internal teams and external partners, ensuring we deliver excellence and innovation across every touchpoint.

Responsibilities

Partner Management & Service Delivery

Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment
Hold partners accountable to KPI targets across CSAT, AHT, and Issue Resolution — initiating and tracking performance improvement plans when performance falls below threshold
Facilitate Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs), ensuring partners deliver data-driven pre-reads, own root-cause analysis, and execute on improvement actions
Build trusted relationships with senior leaders across partner organizations to co-develop goals and long-term success plans
Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience

Strategic Programs & Transformation

Own and drive large-scale, cross-functional initiatives that impact customer support delivery, expert enablement, and operational scalability
Collaborate with internal stakeholders across Product, Operations, Finance, and Technology to co-design and execute strategic programs
Take full ownership of execution details, including program setup, milestone tracking, meeting orchestration, and risk management
Actively contribute to a culture of continuous improvement, bold thinking, and operational excellence

Data-Driven Insight & Impact

Monitor partner performance and staffing views, identifying improvement opportunities and building actionable strategies
Ensure staffing delivery against capacity plans, flagging intraday gaps and coordinating real-time coverage adjustments in partnership with workforce planning
Build executive-level insights to communicate progress, value, and impact of initiatives and partnerships

Qualifications

8+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships
Proven track record managing BPO/vendor partnerships, with a focus on performance management and relationship development across senior stakeholders
Experience with contact center KPIs, WBR/MBR cadences, and performance management frameworks
Familiarity with expert enablement, change management coordination, and readiness processes in BPO or large-scale service delivery environments
Bachelor's degree required; MBA or advanced degree preferred
Strong business acumen and customer-centric mindset, with the ability to balance high-level strategy and hands-on execution
Demonstrated experience as a self-starter that can quickly and independently assess business requirements and become a trusted subject matter expert
Deep analytical skills and comfort with data; able to drive insights, make decisions, and communicate findings effectively
Experience leading complex, multi-stakeholder initiatives across functions with measurable business impact

Demonstrated resilience, initiative, and ability to adapt in fast-paced, evolving environments

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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bpo team leader jobs in bengaluru karnataka

Staff Vendor Partner Manager, Intuit Customer Success

CSA

Assistant Manager - Talent Aquisition (Volume Hiring)

Client Relations - Analyst

Associate / Sr Associate - Query Management

Executive SSC – Finance (F/M/D)

Strategic Partner Manager

Sales Assistant

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