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Skills: ServiceNow Technical Architecture & Implementation Client Stakeholder Management & Communication Delivery Leadership & Team Mentoring

Role: Senior Technical Consultant

Exp 7+yrs

Shifts: 8AM-5 PM

Key Responsibilities

Leadership & Delivery:

Lead full-lifecycle ServiceNow implementations from discovery through go-live and post-implementation support
Own delivery outcomes, quality standards, timeline adherence, and budget management with full accountability
Make independent technical and architectural decisions aligned with client requirements and best practices
Execute technical delivery across multiple ServiceNow modules (incident management, change management, CMDB, ITSM, ITOM, custom development, integrations, or other platforms as required)

Stakeholder & Client Management

Serve as primary client-facing delivery lead; manage expectations, communicate progress, and resolve issues transparently
Conduct requirements analysis, design reviews, and technical workshops directly with client stakeholders
Build and maintain client relationships; demonstrate commercial acumen and business-focused thinking

Technical Delivery & Hands-On Work

Design and implement ServiceNow solutions using best practices and platform capabilities
Perform hands-on configuration, customization, and development as needed to ensure quality outcomes
Ensure code quality, adherence to standards, and comprehensive testing throughout implementation
Drive process optimization and value realization for the client

Team & Knowledge Leadership:

Lead and mentor consulting team members; provide technical guidance and capability building
Conduct knowledge transfer and ensure team development aligned with delivery outcomes
Required Qualifications & Experience8+ years of professional experience in IT service management, ServiceNow implementations, or related enterprise software delivery
5+ years of hands-on ServiceNow configuration, development, and customization across multiple modules
Proven track record leading complete implementations independently from scoping through go-live
Strong technical foundation in ServiceNow architecture, workflows, business rules, scripting (JavaScript/GlideScript), and integrations
Direct experience managing client relationships, conducting workshops, and communicating technical concepts to non-technical stakeholders
Demonstrated commercial awareness: ability to scope work, manage timelines and budgets, and identify upsell opportunities
ServiceNow platform certifications (System Administrator, Application Developer, or higher) strongly

Technical Expertise

Deep ServiceNow platform knowledge; ability to architect and build complex solutions with minimal guidance
Database design, systems integration, API development, and troubleshooting complex technical issues

Communication & Stakeholder Management:

Excellent written and verbal communication in English; ability to communicate clearly with executives, technical teams, and end-users
Stakeholder management: building trust, managing expectations, and resolving conflicts professionally
Presentation and facilitation skills; comfort leading technical and business discussions

Problem-Solving & Delivery:

Strong analytical and problem-solving capability; ability to work through ambiguous requirements
Project leadership: disciplined approach to planning, risk management, and delivery accountability
Quality focus: attention to detail, testing rigor, and commitment to best practices

Leadership & Mentoring:

Team leadership: ability to motivate, develop, and hold team members accountable
Mentoring mindset; commitment to developing capability in others

Preferred Qualifications:

Experience with multiple ServiceNow modules (ITSM, ITOM, HR, Procurement, Governance)
Background in offshore delivery or distributed team leadership
Experience with implementation methodology frameworks (Agile, Waterfall, Hybrid)
Track record in capturing and delivering commercial value; experience in presales or opportunity scoping

Relocation Supported: Yes

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

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