Akse Mumbai Maharashtra Customer care specialist Jobs – 72 Open Jobs Today

Product Support Specialist (L3 Analyst)
Board International —Mumbai, Maharashtra
- Full-time
- English
- Research
- Master's degree
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Senior Corporate Board Secretarial Specialist
CSC (Corporation Service Company) —Mumbai, Maharashtra
- Full-time
- Management
- Finance
- Master's degree
Digital Asset Coordinator
ICP Worldwide, Inc. —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Paid holidays
- Health insurance
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Technical Project Management - Senior Professional
Schneider Electric —Mumbai, Maharashtra
- Online application
- English
- Project management
- Communication skills
Project Manager
ALSTOM —Mumbai, Maharashtra
- Full-time
- PMP
- Master's degree
- Project management
Technical Project Management - Senior Professional in Mumbai, India
Sourceo —Mumbai, Maharashtra
- Online application
- Project management
- Communication skills
14h
Technical Support Specialist
Haptik —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Business Analyst/Support- Liquidity Reporting
NASDAQ —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
Vice President – Procurement Risk & Controls Lead
M&G plc —Mumbai, Maharashtra
- Full-time
- Oracle
- Master's degree
- Bachelor's degree
International Sales Specialist
Elchemy —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
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Customer Happiness Officer (Customer Service & After-Sales Specialist)
Headphone Zone —Mumbai, Maharashtra
- Full-time
- Customer service
- In-person
- Communication skills
Team Lead - Escalations
Etraveli Group —Mumbai, Maharashtra
- Customer service
- English
- Microsoft Office
Regional Sales Manager – SASE Sales Specialist
Palo Alto Networks —Mumbai, Maharashtra
- Full-time
- Sales
- Presentation skills
- Communication skills
Sales and Patient Experience Counsellor - Hiring for our Portfolio Company
2070Health —Mumbai, Maharashtra
- Full-time
- Sales
- Customer service
- English
Quick apply
Manager - Business Solution
M&G plc —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Finance
- Communication skills
Finance Supervisor
EisnerAmper LLP —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
Senior Manager – Fund Accounting Oversight Specialist – Private Assets
M&G plc —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Analysis skills
Specialist - Blended Voice
SS&C Technologies —Mumbai, Maharashtra
- Full-time
- AI
Data QA Specialist
YipitData (Alternative) —Mumbai, Maharashtra
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Customer Success Engineer
Palo Alto Networks —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- Windows

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Product Support Specialist (L3 Analyst)

Board International -
Mumbai, Maharashtra

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Job details

Full-time

Qualifications

Operating systems
Management Information Systems
English
Research
Performance management
Master's degree
SQL
Bachelor's degree
Network management
Customer support
SaaS
Communication skills

Full job description

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.

We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.

Are you curious about technology and a natural problem solver? Do you consider yourself a good communicator and want to develop your skills with Board Intelligent Planning Platform? Then join our global Support Team!

Board is looking for a highly analytical and self-motivated Product Support Specialist (L3 Analyst) to join our team on an early morning Indian shift (4:30 AM to 1:30 PM IST). Reporting to the L3 Product Support Team Lead, you will work alongside our customers and business partners to enable their success using the Board Platform.

As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem solving.
Level 3 is in charge for investigations of complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and requires a deep knowledge of the Board platform to carry on any troubleshooting and resolution activity.

Core responsibilities:

Investigating issues raised by Board users while using mission critical solutions
Work on open product related cases while focusing on root cause analysis and troubleshooting
Communicate with customers via email, calls, and ticketing platform on a daily basis
Regularly communicate progresses and statuses of investigations and fixes to several stakeholders
Research and document issues as Knowledge Base articles
Attend and support implementation projects onsite when required
Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales and Sales Consultants to resolve highly complex technical issues related to solution deployment
Meet Board's Premium Support obligations to customers and ensure adherence thereto

Requirements:

Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field
Previous experience with SaaS and Enterprise Performance Management (EPM) software preferred
Proven experience working in a customer support role using a case management platform
Experience with Client/Server Operating Systems and Cloud solutions
Knowledge of Network Management advantageous
Familiarity with SQL and ODBC data source connections will be a plus
Quick learner with the ability to understand and learn complex systems communicating with different stakeholders
Ability to work against tight deadlines within an exciting environment
Strong skills and passionate in critical thinking, decision making, problem solving, and attention to details
Excellent written and verbal communication skills
Proficiency in English

Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.

For further question, please refer to our Privacy Policy at https://www.board.com/en/privacy-policy

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Refine Your Search

customer care specialist jobs in akse mumbai maharashtra

Product Support Specialist (L3 Analyst)

Senior Corporate Board Secretarial Specialist

Digital Asset Coordinator

Technical Project Management - Senior Professional

Project Manager

Technical Project Management - Senior Professional in Mumbai, India

Technical Support Specialist

Business Analyst/Support- Liquidity Reporting

Vice President – Procurement Risk & Controls Lead

International Sales Specialist

Customer Happiness Officer (Customer Service & After-Sales Specialist)

Team Lead - Escalations

Regional Sales Manager – SASE Sales Specialist

Sales and Patient Experience Counsellor - Hiring for our Portfolio Company

Manager - Business Solution

Finance Supervisor

Senior Manager – Fund Accounting Oversight Specialist – Private Assets

Specialist - Blended Voice

Data QA Specialist

Customer Success Engineer

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