Sinhgad Road Pune Maharashtra Analyst level 3 Jobs – 229 Open Jobs Today

Administrator - Program & Project Management
HCLTech —Pune, Maharashtra
- PMP
- Microsoft Office
- Analysis skills
8d
Lead Agile Business Analyst
HCLTech —Pune, Maharashtra
- Agile
- Communication skills
14d
Client Financial Mgmt Analyst
Accenture —Pune, Maharashtra
- Full-time
- Master's degree
- Business Administration
- MBA
19h
Business ARC Analyst
bp —Pune, Maharashtra
- Full-time
- Hybrid work
- English
- Finance
- Bachelor's degree
3d
Execution Analyst, Payments
bp —Pune, Maharashtra
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- Accounting
2d
Analyst – Technology Support Services
Integrative Systems —Pune, Maharashtra
- Weekend availability
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
Business Analyst II - Product Owner
Mastercard —Pune, Maharashtra
- Full-time
- Analysis skills
- Agile
- Financial services
2d
Analyst, Managed Care
IntegriChain —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
Senior Business Analyst, Technical Business Solutions
Cencora —Pune, Maharashtra
- Full-time
- Computer Science
- Customer service
- Salesforce
ERP Second Level Support (RUN) – Analyst (Services)
Vertiv —Pune, Maharashtra
- Oracle
- Computer Science
- Software troubleshooting
19h
Analyst Cash Applications
Medline Industries —Pune, Maharashtra
- Full-time
- Microsoft Excel
- ERP systems
- Communication skills
Quality Assurance Analyst
Accenture —Pune, Maharashtra
- Full-time
IT System Analyst
Smiths Group —Pune, Maharashtra
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
1h
Business Analyst -Remote – Telecom
AireSpring —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Quick apply
Regional Head - Wealth - Pune - Baner - MM
TATA Capital —Pune, Maharashtra
- Full-time
- Master's degree
- MBA
Senior Analyst - KYC
Eclerx —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Travel
Intern - Quality Analyst
Paexskin Solutions —Pune, Maharashtra
- Azure
- Analysis skills
- Scripting
Project Senior Analyst - AVP
Citi —Pune, Maharashtra
- Full-time
- Customer service
- Analysis skills
- Project management
Assoc Technical Support Analyst
MobileProgramming —Pune, Maharashtra
- Azure
- Software troubleshooting
- AWS
Analyst - Accounts Payable/Receivable
Gallagher —Pune, Maharashtra
- 12th Pass

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Administrator - Program & Project Management

HCLTech -
Pune, Maharashtra

Apply Now

Job details

8 days ago

Qualifications

ITIL Certification
PMP
Procurement
Microsoft Office
Analysis skills
Project management
Supply chain management
Root cause analysis
Communication skills

Full job description

Pune, Maharashtra
Job Summary
The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.
Key Responsibilities
1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.
Skill Requirements
1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company
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Refine Your Search

analyst level 3 jobs in sinhgad road pune maharashtra

Administrator - Program & Project Management

Lead Agile Business Analyst

Client Financial Mgmt Analyst

Business ARC Analyst

Execution Analyst, Payments

Analyst – Technology Support Services

Business Analyst II - Product Owner

Analyst, Managed Care

Senior Business Analyst, Technical Business Solutions

ERP Second Level Support (RUN) – Analyst (Services)

Analyst Cash Applications

Quality Assurance Analyst

IT System Analyst

Business Analyst -Remote – Telecom

Regional Head - Wealth - Pune - Baner - MM

Senior Analyst - KYC

Intern - Quality Analyst

Project Senior Analyst - AVP

Assoc Technical Support Analyst

Analyst - Accounts Payable/Receivable

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