Hingna Nagpur Maharashtra Back office Jobs – 69 Open Jobs Today

Customer support and E-commerce operations executive
Chandamama stores —Nagpur, Maharashtra
- ₹8,000 - ₹10,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Cell phone reimbursement
Quick apply
2h
Back Office Executive
Swaseva Pvt Ltd. —Nagpur, Maharashtra
- ₹7,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Computer Operator
SSS Associates —Ram Nagar, Nagpur, Maharashtra
- ₹9,000 - ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
RMS Operations Executive
Badjate Stock & Shares Private Limited —Nagpur, Maharashtra
- ₹22,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Quick apply
13d
KAM / Ecommerce Operation Executive
Assiduus —Nagpur, Maharashtra
- ₹3,00,000 - ₹6,50,000 a month
- Full-time
- Customer service
Quick apply
Data Entry Operator/Computer Operator
SKG Metallurgicals Pvt Ltd —Nagpur, Maharashtra
- ₹10,000 - ₹12,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Data Entry Operator
Savitr Global Solutions —Narendra Nagar, Nagpur, Maharashtra
- ₹10,000 - ₹12,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
3d
Back Office Executive
Techmark Corporation —Nagpur, Maharashtra
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
Back Office Executive
Relaxo Domeswear LLP —Nagpur, Maharashtra
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
Quick apply
2d
Back Office Associate
We iconic private limited —Nagpur, Maharashtra
- ₹8,086.00 - ₹23,867.44 a month
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Flexible schedule
Quick apply
13d
Computer Operator Cum Customer Support Executive.
ProPila —Nagpur, Maharashtra
- English
- Microsoft Office
- Bachelor's degree
Back Office Executive
Techinstro —Nagpur, Maharashtra
- ₹10,000 - ₹14,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
5d
Back office
Percept infosystem consultant —Sadar, Nagpur, Maharashtra
- ₹8,000 - ₹12,000 a month
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Work from home
Quick apply
1d
Executive Assistant – Bharat Head & Operations
Sewa Bridge Consulting Pvt Ltd —Nagpur, Maharashtra
- ₹12,000 - ₹25,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Paid time off
- Flexible schedule
Quick apply
Back office assistant
PURIUM water purifier —Nagpur, Maharashtra
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Flexible schedule
Quick apply
Back Office Executive
DIODE INFRA PRIVATE LIMITED —Nagpur, Maharashtra
- ₹8,000 - ₹10,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- 12th Pass
Quick apply
2d
Operations- Executive
Maruti Suzuki India Ltd —Nagpur, Maharashtra
- Full-time
- Microsoft Powerpoint
- Inventory control
- Inventory management
Back Office Executive
Swaseva Training & Consultancy Services Pvt. Ltd. —Bhilgaon, Maharashtra
- ₹7,000 - ₹10,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Paid sick time
Quick apply
Warehouse Operations Executive
K-Smatco Lifesciences Pvt. Ltd. —Nagpur, Maharashtra
- ₹10,000 - ₹15,000 a month
- Full-time
- Supervising experience
- In-person
Quick apply
12d
Process Coordinator
Swaseva Pvt Ltd. —Bhilgaon, Maharashtra
- ₹7,000 - ₹15,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
Quick apply

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Customer support and E-commerce operations executive

Chandamama stores
Nagpur, Maharashtra

Quick apply

Job details

Full-time
₹8,000 - ₹10,000 a month
2 hours ago

Benefits

Cell phone reimbursement

Qualifications

Microsoft Excel
Customer service
English
E-Commerce
Sales
Customer support
Hindi
Communication skills

Full job description

Customer Support & E-commerce Operations Executive

Company: Chandamama Stores
Job Type: Full-time
Work Mode: Work from Office
Location: Nagpur
Experience: 0–2 years
Industry: E-commerce / Kidswear
Department: Customer Support & Operations

About Chandamama Stores

Chandamama Stores is an online kidswear brand offering thoughtfully selected clothing for children. We are a growing e-commerce business focused on providing customers with a smooth, reliable and pleasant shopping experience.

We are looking for a Customer Support & E-commerce Operations Executive who will be responsible for communicating with customers, confirming orders, coordinating delivery updates and ensuring a positive customer experience throughout the order journey.

Job Summary

The candidate will handle daily customer communication and order coordination, particularly for Cash on Delivery (COD) orders.

The ideal candidate should be comfortable speaking with customers over the phone, communicating professionally on WhatsApp, following up on orders and deliveries, maintaining accurate records, and taking ownership of customer concerns until they are resolved.

Key Responsibilities1. COD Order Confirmation

Make daily calls to customers who have placed COD orders.
Confirm the customer's order, address and availability to receive the order.
Verify important order details before dispatch.
Follow up on customers who do not respond to the first call.
Update the order status accurately after confirmation.

2. Order Dispatch Communication

Send customers a WhatsApp/message update when their order has been dispatched.
Share relevant tracking information with customers.
Ensure customers are informed about the progress of their orders.

3. Delivery Tracking & Follow-up

Track customer orders regularly until successful delivery.
Monitor delayed, pending or problematic shipments.
Coordinate with the courier/logistics team when required.
Keep customers informed about significant delivery delays or changes.
Follow up on orders that are out for delivery.

4. Out-for-Delivery Calls

Call COD customers when their order is out for delivery, wherever required.
Confirm that the customer is available to receive the parcel.
Help reduce COD returns and failed delivery attempts through timely communication.

5. Customer Feedback

Contact customers after delivery to collect feedback.
Understand customer experience and identify complaints or concerns.
Escalate genuine issues to the appropriate team.
Maintain a record of customer feedback and recurring issues.

6. New Collection & Product Communication

Send WhatsApp/messages to existing customers regarding:
New collection launches
New products arriving on the website
Special offers or promotions
Other relevant brand updates
Maintain a professional and friendly communication style.

7. Customer Relationship Management

Build a positive relationship with existing customers.
Handle customer queries politely and patiently.
Respond to customer messages in a timely manner.
Ensure every customer interaction reflects the brand's values.

8. Daily Operations & Reporting

Maintain daily records of:
COD confirmations
Unconfirmed orders
Dispatched orders
Delivery issues
Failed delivery attempts
Customer feedback
Provide a daily/weekly update to the management team.
Ensure no customer follow-up or pending order is missed.

Requirements

Good communication skills in English and Hindi.
Comfortable making a high number of customer calls every day.
Good conversational and interpersonal skills.
Basic knowledge of WhatsApp and smartphones/computers.
Basic Excel/Google Sheets knowledge preferred.
Ability to maintain records accurately.
Good follow-up skills and attention to detail.
Patient, polite and customer-focused.
Ability to work independently and take ownership of assigned tasks.
Prior experience in e-commerce, customer support, telecalling, order management or sales support will be an advantage.

Freshers can also apply if they have good communication skills and are comfortable speaking with customers.

Preferred Candidate

We are looking for someone who is:

Responsible and dependable
Confident while speaking with customers
Patient and polite
Highly organised
Good at follow-ups
Comfortable working with daily targets/tasks
Proactive rather than waiting for instructions
Detail-oriented
Able to handle customer complaints professionally

Key Performance Indicators (KPIs)

The candidate will primarily be evaluated on:

COD order confirmation rate
Timely customer communication
Successful delivery/follow-up rate
Reduction in COD returns/RTOs
Timely tracking of pending shipments
Customer feedback collection
Response time
Accuracy of order records
Overall customer satisfaction

Working Hours

[Example: Monday to Saturday, 9:00 AM – 6:00 PM]

Salary

₹[8,000-10,000] per month plus incentives, depending on experience and suitability.

Performance-based incentives will be offered based on company policy and performance.

How to Apply

Interested candidates can apply through Indeed with their updated resume or email on [email protected]

Shortlisted candidates may be contacted for a telephonic interview.

Please mention your previous customer service/e-commerce experience, if any, in your application.

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

Cell phone reimbursement

Work Location: In person

Quick apply

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