Shivajinagar Bengaluru Karnataka Delivery analyst Jobs – 2218 Open Jobs Today

Incident, Problem and Change Management (IPC) Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Technical Analyst - S D
Cigres Technologies —Bengaluru, Karnataka
- ₹1,522 a day
- Azure
- Computer Science
- DevOps
Well Equipment Analyst
Quest Global —Bengaluru, Karnataka
- Part-time
- Azure
- Databases
- Bachelor's degree
Quick apply
Clinical Data Analyst III
Parexel —Bengaluru, Karnataka
- Oracle
- Bachelor's degree
- Mentoring
1d
Business Intelligence Analyst
Intuitive Surgical —Bengaluru, Karnataka
- Software troubleshooting
- Salesforce
- Master's degree
- Flexible schedule
15h
Associate Analyst
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Back Office Operations Analyst – Band 1
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Salesforce
- English
- Analysis skills
Consultant | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation
Deloitte —Bengaluru, Karnataka
- Azure
- Oracle
- Computer Science
8d
Customer Service Analyst
Diageo —Bengaluru, Karnataka
- Full-time
- Communication skills
1d
Zendesk & Customer Support Operations Analyst
Zebulon Consulting —Bangalore City, Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
Client Portfolio Management Analyst
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
1d
Business Analyst
Nuchange Informatics —Bengaluru, Karnataka
- ₹4,00,000 - ₹9,00,000 a year
- Agile
- SDLC
PMO Analyst
Cushman & Wakefield —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Project management
- Communication skills
Quick apply
Business Analyst
Gallagher —Amruthahalli, Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Analyst | FT: Strategy & Ops | Bengaluru | Finance Transformation | Finance Strategy
Deloitte —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Office
- Finance
GN-I&E-Capital Markets-IB & Markets-Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Analysis skills
- Project management
People Technology Delivery Lead
Okta —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Machine learning
Quick apply
BCM Functional Testing
EY —Bengaluru, Karnataka
- Master's degree
- SQL
- Bachelor's degree
Portfolio Administration Analyst – Equity, Associate 2
State Street —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Cash handling
9h
Reporting - Analyst
Annalect, Omnicom Media Group India Private Limited. —Bengaluru, Karnataka
- Microsoft Excel
- Data analysis skills
- Analysis skills
22h

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Incident, Problem and Change Management (IPC) Analyst

CGI -
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time

Qualifications

BCS
Computer Science
Incident management
BMC Remedy
Analysis skills
Bachelor's degree
ITIL
Software development
ServiceNow
Root cause analysis

Full job description

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: IPC
Position: SSE/LA
Experience: 2 to 4 years
Category: Software Development/ Engineering
Shift: 24/7 Rotational Shift
Main location: Bangalore
Position ID: J0826-0459
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 4 years of relevant experience.

1. Incident Management Responsibilities

. Incident Logging & Categorization: Record incidents accurately, classify them by type, and assign priority based on impact and urgency.
. Diagnosis & Resolution: Investigate issues, apply workarounds or fixes to restore normal service as quickly as possible.
. Communication: Provide timely updates to stakeholders and users throughout the incident lifecycle.
. Closure & Documentation: Validate resolution with the user, close the incident, and document details for future reference.
. Post Incident Review: Participate in reviews to identify improvement opportunities and prevent recurrence.

2. Problem Management Responsibilities

. Root Cause Analysis: Investigate underlying causes of recurring incidents using structured techniques.
. Known Error Database Maintenance: Document known errors and workarounds for quicker resolution in the future.
. Proactive Problem Management: Identify potential issues before they become incidents and recommend preventive measures.
. Coordination: Work with other IT teams to implement permanent fixes and reduce incident volume.

3. Change Management Responsibilities

. Change Request Evaluation: Assess proposed changes for risk, impact, and alignment with business needs.
. Planning & Scheduling: Ensure changes are implemented with minimal disruption to services.
. Compliance & Documentation: Maintain records of all changes, approvals, and outcomes for audit and governance.
. Coordination with CAB (Change Advisory Board): Present changes for approval and communicate decisions to stakeholders. [

Key Skills for IPC Analyst

. Strong understanding of ITIL processes and service lifecycle.
. Analytical and problem solving skills for root cause analysis.
. Communication and stakeholder management.
. Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
. Ability to work under pressure and prioritize tasks effectively.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

delivery analyst jobs in shivajinagar bengaluru karnataka

Incident, Problem and Change Management (IPC) Analyst

Technical Analyst - S D

Well Equipment Analyst

Clinical Data Analyst III

Business Intelligence Analyst

Associate Analyst

Back Office Operations Analyst – Band 1

Consultant | AMS Support & Delivery | Bengaluru | Technology Strategy & Transformation

Customer Service Analyst

Zendesk & Customer Support Operations Analyst

Client Portfolio Management Analyst

Business Analyst

PMO Analyst

Business Analyst

Analyst | FT: Strategy & Ops | Bengaluru | Finance Transformation | Finance Strategy

GN-I&E-Capital Markets-IB & Markets-Analyst

People Technology Delivery Lead

BCM Functional Testing

Portfolio Administration Analyst – Equity, Associate 2

Reporting - Analyst

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