Bengaluru Karnataka Solution architect cloud & data center Jobs – 547 Open Jobs Today

Genesys Cloud Technical Architect
Siemens Healthineers —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Master's degree
Network Solution Architect
Infosys Limited —Bengaluru, Karnataka
4d
Solution Architect
Fluke Health Solutions —Bengaluru, Karnataka
- Azure
- DevOps
- System design
SAP BRIM Convergent Charging (CC) / Convergent Mediation (CM) Solution Architect
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- Master's degree
1d
Enterprise Architect
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- PMP
2024_MS_EDE3_XC_SRE_DataEngineering
Bosch Group —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Data and AI Lead
ABB Global Industries and Services Private Limited —Bengaluru, Karnataka
- Online application
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
6d
Tech Lead – MASTRO
Bosch Group —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
AWS Cloud Architect
Transaction Network Services —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- Databases
AWS Data Engineer
NTT Ltd —Bengaluru, Karnataka
- Java
- SQL
- AWS
Data Engineering Professional II
Takeda Pharmaceutical —Bengaluru, Karnataka
- Full-time
- Azure
- SQL
- AWS
- Health insurance
- Cell phone reimbursement
Solution Architect, WMS
Kimberly-Clark —Bengaluru, Karnataka
- Online application
- Azure
- Computer Science
- Master's degree
1d
GenAI Architect
NTT Ltd —Bengaluru, Karnataka
- Azure
- System design
- Master's degree
Manager | Hybrid cloud | Bengaluru | Engineering | Hybrid Cloud Engineering
Deloitte —Bengaluru, Karnataka
- Azure
- Computer Science
- Master's degree
Reconciliation Domain & Java Architect [Techno Functional]
BNP Paribas —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- DevOps
Cloud Engineer
Zones —Bengaluru, Karnataka
- Full-time
- Azure
- Windows
- Scripting
- Health insurance
- Life insurance
Quick apply
Cloud Platform Engineer (Agentic AI)
Luxoft —Bengaluru, Karnataka
- DevOps
- English
- AWS
Telecom Architect – AI, Analytics & Data Engineering
Thakral One —Bengaluru, Karnataka
- Computer networking
- AI
- Leadership
Hybrid Cloud Architect
PHINIA —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Master's degree
- Health insurance
Senior Solution Specialist - Cloud & Data Center
Microland —Bengaluru, Karnataka
- Azure
- Bachelor's degree

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Genesys Cloud Technical Architect

Siemens Healthineers -
Bengaluru, Karnataka

Apply Now

Job details

Permanent | Full-time

Qualifications

Azure
Cloud architecture
Computer Science
Call center experience
Enterprise Software
SAP
IT service management
Master's degree
SQL
AWS
IVR
Project management
Bachelor's degree
JavaScript
REST
APIs
ServiceNow
IT
JSON
Middleware
AI
Communication skills
Analytics
Information Technology
Design patterns

Full job description

Job Summary:

As a Genesys Technical Architect, you will be responsible for defining, designing and governing the technical architecture of the global Genesys Cloud contact center platform. The role will translate business and operational requirements into scalable, secure and maintainable Genesys Cloud solutions across Universal UI, voice, digital channels, routing, IVR, integrations, reporting and automation capabilities. You will work closely with business stakeholders, product owners, service owners, integration teams, vendors and delivery teams to ensure architecture quality, platform standardization, solution consistency and successful implementation of Genesys capabilities across regions.

Key Responsibilities:

Define the end-to-end technical architecture for Genesys Cloud contact center solutions, ensuring alignment with global platform standards, business requirements and enterprise architecture principles.
Design scalable Genesys Cloud solutions across IVR, call flows, queues, routing strategies, skills, data tables, callbacks, voicemail, digital channels, workforce management, analytics and AI-enabled capabilities.
Lead technical solution design for integrations between Genesys Cloud and enterprise systems such as CRM, ServiceNow, SAP, Microsoft Teams, identity management, reporting platforms and middleware solutions.
Translate business processes, customer journeys and operational needs into technical designs, architecture documents, configuration blueprints and implementation guidelines.
Provide technical leadership to delivery teams during configuration, development, testing, deployment and transition to operations for new Genesys features and enhancements.
Review and validate solution designs, integration patterns, security controls, data flows, API usage and configuration changes to ensure stability, performance, maintainability and compliance.
Missing Telco Architecture capability – Technical knowledge & setup, Global geo capability of legal laws/regulation
Internal SHS Infra setup – know-how & understanding
Integration Architecture – Data Lake / DB (Snowflake/SQL/Azure), Pipeline (Snaplogic) & other middleware with source
Support complex technical issue resolution by analyzing platform behavior, integration failures, routing logic, call flow defects, performance concerns and configuration dependencies.
Maintain technical architecture documentation, reusable design patterns, standards, decision logs and roadmap inputs for continuous platform evolution.

Required Skills and Experience:

Strong hands-on experience in Genesys Cloud architecture, configuration and implementation for enterprise contact center environments.
Deep understanding of Genesys Cloud capabilities including Architect call flows, IVR, ACD routing, skill-based routing, bullseye routing, queues, users, roles, divisions, scripts, wrap-up codes and reporting.
Experience designing omnichannel contact center solutions across voice, email, chat, messaging, SMS, callbacks, voicemail and digital engagement channels.
Strong knowledge of Genesys Cloud APIs, integration patterns, event-driven architecture, authentication, SCIM/user provisioning, data actions and middleware-based integrations.
Experience integrating Genesys Cloud with CRM, ITSM, ERP, Microsoft Teams, identity platforms, data lake, analytics or reporting solutions.
Good understanding of cloud architecture, security, network connectivity, telephony concepts, SIP, SBC, BYOC/Cloud Voice concepts and enterprise identity management.
Ability to create technical architecture documents, solution designs, sequence flows, integration specifications, test support documentation and operational handover materials.
Strong communication and stakeholder & project management skills, with the ability to explain technical decisions, risks and trade-offs to business, IT and vendor stakeholders.

Preferred Qualifications:

Bachelor’s or master’s degree in information technology, Computer Science, Engineering, Telecommunications or a related technical discipline.
8-10 years of overall IT experience, including significant experience in contact center technology, cloud platform architecture or enterprise communications solutions.
Minimum 4-5 years of practical experience with Genesys Cloud or Genesys PureCloud implementation, configuration, architecture or technical leadership.
Genesys Cloud certifications such as Genesys Cloud Certified Professional, Architect or Developer are preferred.
Experience with integration platforms and cloud technologies such as Azure, AWS, Snaplogic, REST APIs, JSON, JavaScript or similar technologies is an advantage.
Experience working in global transformation programs, multi-country rollouts, managed service environments or distributed delivery teams is preferred.
Experience working with managed service providers, platform vendors and distributed support teams across multiple countries and time zones.

Apply Now

Refine Your Search

solution architect cloud & data center jobs in bengaluru karnataka

Genesys Cloud Technical Architect

Network Solution Architect

Solution Architect

SAP BRIM Convergent Charging (CC) / Convergent Mediation (CM) Solution Architect

Enterprise Architect

2024_MS_EDE3_XC_SRE_DataEngineering

Data and AI Lead

Tech Lead – MASTRO

AWS Cloud Architect

AWS Data Engineer

Data Engineering Professional II

Solution Architect, WMS

GenAI Architect

Manager | Hybrid cloud | Bengaluru | Engineering | Hybrid Cloud Engineering

Reconciliation Domain & Java Architect [Techno Functional]

Cloud Engineer

Cloud Platform Engineer (Agentic AI)

Telecom Architect – AI, Analytics & Data Engineering

Hybrid Cloud Architect

Senior Solution Specialist - Cloud & Data Center

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