K K Nagar Chennai Tamil Nadu Quality assurance analyst Jobs – 108 Open Jobs Today

Quality Analyst
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Excel
- 12th Pass
- AI
- Work from home
Software Analyst - QA
Arkha Systems —Mylapore, Chennai, Tamil Nadu
- Java
- SQL
- Project management
Junior ERP Functional Consultant
Sanmina Corporation —Chennai, Tamil Nadu
- Azure
- Oracle
- Software troubleshooting
SAP Basis Consultant
Infotel UK —Chennai, Tamil Nadu
- Communication skills
Quick apply
3d
Automation Testing
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
4d
Product Analyst - AVP
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Analysis skills
QA Engineer / Software Test Engineer
Globewebizze Private Limited —Sholinganallur, Chennai, Tamil Nadu
- ₹20,000 - ₹60,000 a month
- Full-time
- Computer Science
- Java
- Analysis skills
Quick apply
Functional Analyst (ISG)
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Travel
- AI
- No travel
- Health insurance
14d
StreamOne Quality engineer
TD Synnex —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
Analyst, Oracle EBS Software Assurance
ICU Medical, Inc. —Chennai, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- B.Sc
Temenos Business Analyst
Luxoft —Chennai, Tamil Nadu
- English
- Communication skills
- Banking
13d
Testing Engineer (Fresher)
Syncfusion, Inc. —Chennai, Tamil Nadu
- Remote
- Java
- Master's degree
- Analysis skills
- Work from home
IND-Manual Tester
NexInfo —Chennai, Tamil Nadu
- Full-time
- Azure
- Java
- SQL
Quick apply
Test Manager
Kumaran Systems —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
Automation Testers
Kumaran Systems —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Java
- Analysis skills
Testing Engineer (Experienced)
Syncfusion, Inc. —Chennai, Tamil Nadu
- Remote
- Software troubleshooting
- Java
- Master's degree
- Work from home
Senior Business Analyst (Aladdin - EFront) - Wealth & Asset Management
EY —Chennai, Tamil Nadu
- Oracle
- Master's degree
- SQL
- Health insurance
Associate-Application Development-Backend Development
EXL Service —Chennai, Tamil Nadu
- Full-time
- Azure
- Master's degree
- Databases
Senior Engineer, Quality Assurance 1 1
SES —Chennai, Tamil Nadu
- Computer Science
- Data analysis skills
- SQL
RC - REGULATORY COMPLIANCE - QMS - BA - Veeva - Manager
EY —Chennai, Tamil Nadu
- Management
- Computer Science
- PMP
6d

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Quality Analyst

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Microsoft Excel
Call center experience
12th Pass
Quality assurance
Sentiment analytics
AI
Communication skills

Full job description

Roles and responsibilities

Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows.
Validate AI-generated QA scores and ensure alignment with defined quality frameworks.
Conduct targeted call and interaction scrubbing based on AI-identified risk signals.
Ensure adherence to SOPs, compliance requirements, and customer experience standards.

Leverage AI-based insights to prioritise interactions requiring QA intervention.
Focus QA effort on high-risk interactions instead of random sampling.
Escalate critical quality concerns and behavioural risks.

Analyze QA datasets to identify top failing parameters, agent behaviour patterns, customer experience gaps.
Work with structured datasets (Google Sheets/MS Excel) to generate actionable insights.
Support creation and maintenance of dashboards within QMS.
Provide feedback on feature enhancements related to AI models & functions in QMS.

Use QMS dashboards to monitor contact centre quality health, agent performance trends, experience metrics. (customer sentiment, interaction outcomes)
Take proactive action based on insights. (scrubbing, escalation, coaching recommendations)

Participate in QA calibration sessions to ensure scoring consistency.
Recommend improvements to scorecards, parameters, and evaluation frameworks.
Contribute to evolving QA processes toward AI-first quality assurance models.

Must have

1–4 years of experience in QA / Contact Center Quality Assurance.
Strong understanding of contact centre operations. (voice, chat, email)
Experience in QA monitoring, evaluation frameworks, and calibration processes.
Ability to identify behavioural patterns and quality risks.

Proficiency in Google Sheets/MS Excel (Formulas - ARRAYFORMULA, QUERY, etc.) for data structuring and transformation.
Experience with BI tools such as Looker Studio or similar is preferred.
Ability to interpret and analyze large datasets.
Understanding of performance metrics such as ratios (e.g. disconnect rate, short call rate) trends and anomalies.

Basic understanding of AI-assisted QA concepts such as automated call evaluation, sentiment analysis, pattern detection.
Ability to work with AI-generated outputs and validate their accuracy.
Openness to adapting to AI-driven workflows and automation.

Ability to provide clear, actionable feedback to agents, leads & operations.
Experience working with cross-functional teams. (QA, Operations, Product, Engineering)
Experience working with global teams located in different regions. (US, UK, Canada & India)
Strong verbal and written communication skills.
Language Proficiency - Must be C1 or above. (CEFR)
Exposure to data analysis & reports.

Workspace requirements

A private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

Refine Your Search

quality assurance analyst jobs in k k nagar chennai tamil nadu

Quality Analyst

Software Analyst - QA

Junior ERP Functional Consultant

SAP Basis Consultant

Automation Testing

Product Analyst - AVP

QA Engineer / Software Test Engineer

Functional Analyst (ISG)

StreamOne Quality engineer

Analyst, Oracle EBS Software Assurance

Temenos Business Analyst

Testing Engineer (Fresher)

IND-Manual Tester

Test Manager

Automation Testers

Testing Engineer (Experienced)

Senior Business Analyst (Aladdin - EFront) - Wealth & Asset Management

Associate-Application Development-Backend Development

Senior Engineer, Quality Assurance 1 1

RC - REGULATORY COMPLIANCE - QMS - BA - Veeva - Manager

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