Gurugram Haryana Process associate customer care Jobs – 67 Open Jobs Today

Analyst - Business Data Services 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Azure
- Computer Science
Quick apply
Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
Associate Director, Business Systems Support
S&P Global —Gurugram, Haryana
- Email
- Salesforce
- Presentation skills
- AI
- Health insurance
- Paid time off
Customer Support Associate
Pristyn Care —Sohna, Haryana
- ₹10,528.13 - ₹25,000.00 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
- Commuter assistance
- Food provided
Quick apply
Customer Care Executive
Niftel communication pvt.ltd —Gurugram, Haryana
- ₹10,000 - ₹15,000 a month
- Part-time
- Microsoft Excel
- Sales
- Computer skills
Quick apply
Collection Associate
Pristyn Care —Sohna, Haryana
- ₹9,459.06 - ₹30,000.00 a month
- Full-time
- Customer service
- Bachelor's degree
- Accounting
- Commuter assistance
- Health insurance
Quick apply
14d
Program Manager - IT-2
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Computer Science
- PMP
- Salesforce
Sr Project Manager - Service Transition
Insight Enterprises —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Senior Program Manager - Finance
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Associate – UI Design
Fidelity International —Gurugram, Haryana
- Full-time
- Communication skills
EOHS & ESG - Audit & Safety Compliance - Specialist
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Supervising experience
- Bachelor's degree
- Budgeting
Program Leader - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
Communication & Orchestration Senior Associate
Fidelity International —Gurugram, Haryana
- Full-time
- Marketing
Senior Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
Associate Director, Machine Learning Engineering
S&P Global —Gurugram, Haryana
- Email
- Computer Science
- Master's degree
- Databases
- Health insurance
- Paid time off
Program Manager - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Human resources
- Communication skills
Director- Analytics-BI
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- Computer Science
Architect II
Insight Enterprises —Gurugram, Haryana
- Rotational shift
- Analysis skills
- Project management
- Computer networking
- Health insurance
8h
Territory Sales Manager
Ingersoll Rand —Gurugram, Haryana
- Bachelor's degree
- Communication skills
Associate Dentist
MakeO Healthcare Technologies Pvt Ltd —Gurugram, Haryana
- ₹25,000 - ₹30,000 a month
- Full-time
- Sales
- Bachelor's degree
- Driving
Quick apply

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Analyst - Business Data Services 5B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

Power BI
Microsoft Excel
Azure
Statistics
Computer Science
PCI
Microsoft SQL Server
English
Tableau
Master's degree
Bachelor's degree
Azure Certification
MA
Data science
BA
Data Science

Full job description

Analyst - Business Data Services

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

As a Production support Agent you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first point of contact for our customers adeptly handling and resolving technical issues using established procedural documents. In addition you will collaborate with our Engineering teams to manage simple internal requests that have runbooks. You will ensure the secure and efficient operation of production systems and services by managing routine but critical support tasks. You will be responsible for responding to system events executing operational runbooks and maintaining accurate communications across internal and external stakeholders. This role requires precision secure data handling and consistent follow-through on operational procedures.

Provide high-quality support and take ownership in responding to inquiries for customer tickets assigned to you.

You will be handling customer data updates that are done via UI

Perform user administration tasks such as account provisioning and access controls with high attention to compliance and accuracy.

Responsible for high-quality and timely communications to customers based on tickets submitted.

Follow the runbooks and procedures to solve customer problems and escalate if necessary.

Work cross-functionally to resolve issues and provide customer care.

Handle notifications from various networks and actions as per the documents.

Run queries to pull data reports.

Handle secure exchange of PII using PCI-compliant processes

Respond to customer tickets with timely clear and high-quality communication.

Execute steps from network and system notifications ensuring proper documentation and action per internal SOPs.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Data Management Professional - RiversandRiversand, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Microsoft Certified: Azure Data Engineer Associate - MicrosoftMicrosoft, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, Tableau Desktop Specialist - EdurekaEdureka

Required Skills

Data Governance, Data Quality, Microsoft Excel, Microsoft Power BI, Microsoft SQL Server

Language

English (Required)

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

Business Data Services

Remote Type -

Office

Work Shift -

Evening Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

process associate customer care jobs in gurugram haryana

Analyst - Business Data Services 5B

Specialist - HR

Associate Director, Business Systems Support

Customer Support Associate

Customer Care Executive

Collection Associate

Program Manager - IT-2

Sr Project Manager - Service Transition

Senior Program Manager - Finance

Senior Associate – UI Design

EOHS & ESG - Audit & Safety Compliance - Specialist

Program Leader - HR

Communication & Orchestration Senior Associate

Senior Specialist - HR

Associate Director, Machine Learning Engineering

Program Manager - HR

Director- Analytics-BI

Architect II

Territory Sales Manager

Associate Dentist

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