Tamil Nadu Senior associate process & technology Jobs – 246 Open Jobs Today

Senior Associate
Wipro Limited —Chennai, Tamil Nadu
- Bachelor's degree
- Banking
6d
Senior Project Associate
ICON Plc —Chennai, Tamil Nadu
- Full-time
- Project management
- Bachelor's degree
- Business Administration
- Health insurance
7d
Senior Facilities Engineer – Facilities Maintenance Operations
Qualcomm —Chennai, Tamil Nadu
- Master's degree
- Project management
- Electrical experience
Senior Associate - Senior Associate
KG Information Systems —Coimbatore, Tamil Nadu
- Bachelor's degree
- Communication skills
Senior Associate Engineer - AI Services
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
Senior Associate - SaT - GOV - SaT - TCF - Infrastructure Advisory - Chennai
EY —Chennai, Tamil Nadu
- Master's degree
- Project management
- Agile
2d
Senior Quality Assurance Engineer
Pearson —Chennai, Tamil Nadu
- Full-time
- Computer Science
- DevOps
- Java
Customer Quality Manager
Wabtec —Hosur, Tamil Nadu
- Full-time
- Management
- Engineering
- English
Quick apply
2d
Delivery Operations Associate Manager
Accenture —Chennai, Tamil Nadu
- Full-time
- English
- Finance
- Analysis skills
Senior Support Engineer
HCLTech —Chennai, Tamil Nadu
- Computer Science
- Software troubleshooting
- DevOps
1d
Senior Associate, IRRBB Reporting
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Excel
- Finance
- Master's degree
- Health insurance
- Paid sick time
Senior Associate, Liquidity Reporting
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Excel
- Engineering
- Finance
- Health insurance
- Paid sick time
Senior Project Manager – Chennai
KRDS —Chennai, Tamil Nadu
- Social media management
- Analysis skills
- Presentation skills
Sr. Process Mining Analyst 4B
Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
Senior Associate_Business Services (AU)
Befree Business Resourcing —Chennai, Tamil Nadu
- Full-time
- English
- Tax experience
Senior Business Associate
Porter —Tiruppur, Tamil Nadu
- ₹5,00,000 - ₹6,00,000 a year
- Microsoft Excel
- SQL
- Analysis skills
Associate III - Derivatives
UST —Chennai, Tamil Nadu
- Microsoft Excel
- Finance
- Analysis skills
Quick apply
Senior Quality Engineer - Python, Selenium, SQL, AWS/Azure
Optum —Chennai, Tamil Nadu
- Full-time
- Azure
- SQL
- AWS
- Health insurance
Associate
AECOM —Chennai, Tamil Nadu
- Full-time
- Civil engineering
- Management
- B.Sc
- Health insurance
- Paid time off
Associate Manager – Fixed Income Operations
FACTENTRY —Vellore, Tamil Nadu
- Microsoft Powerpoint
- Management
- Microsoft Office
Quick apply

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Senior Associate

Wipro Limited -
Chennai, Tamil Nadu

Apply Now

Job details

6 days ago

Qualifications

Bachelor's degree
Banking

Full job description

Job Title: Senior Associate
City: Chennai
State/Province: Tamil Nadu
Posting Start Date: 8/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏
Do
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAÃÂ¢ÃÂÃÂs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂ¢ÃÂÃÂ and clientsÃÂ¢ÃÂÃÂ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏
Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Retail Banking(BA) .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

senior associate process & technology jobs in tamil nadu

Senior Associate

Senior Project Associate

Senior Facilities Engineer – Facilities Maintenance Operations

Senior Associate - Senior Associate

Senior Associate Engineer - AI Services

Senior Associate - SaT - GOV - SaT - TCF - Infrastructure Advisory - Chennai

Senior Quality Assurance Engineer

Customer Quality Manager

Delivery Operations Associate Manager

Senior Support Engineer

Senior Associate, IRRBB Reporting

Senior Associate, Liquidity Reporting

Senior Project Manager – Chennai

Sr. Process Mining Analyst 4B

Senior Associate_Business Services (AU)

Senior Business Associate

Associate III - Derivatives

Senior Quality Engineer - Python, Selenium, SQL, AWS/Azure

Associate

Associate Manager – Fixed Income Operations

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