Deccan Pune Maharashtra Desktop support technician Jobs – 99 Open Jobs Today

IT Support L2/L3
Enquad Solution (India) Pvt Ltd —Baner, Pune, Maharashtra
- ₹35,000 - ₹50,000 a month
- Full-time
- Computer Science
- English
- Windows
Quick apply
3d
Technical Support Executive - US Voice & Blended Process
Demographic Services —Pune, Maharashtra
- ₹4,20,000 - ₹5,50,000 a month
- Full-time
- Microsoft Office
- 12th Pass
- In-person
- Health insurance
Quick apply
11d
Technical Support Engineer – Solar O&M
SolarSquare Energy Pvt Ltd —Pune, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
Quick apply
Assoc Technical Support Analyst
MobileProgramming —Pune, Maharashtra
- Azure
- Software troubleshooting
- AWS
IT Support Associate
ASSPL - Maharashtra —Pune, Maharashtra
- Full-time
- Windows
- AWS
- Analysis skills
Technical Support Engineer
Fronius —Pune, Maharashtra
- Online application
- English
- Electrical experience
Technical Support
Max Secure Software —Pune, Maharashtra
- Windows
- Master's degree
- Bachelor's degree
IT Help Desk Technician
Travarsa —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Technical Support Engineer
Mithi Software Technologies Pvt. Ltd. —Pune, Maharashtra
- Urgently hiring
- Computer Science
- DevOps
- Master's degree
Technical Support Engineer
Qualys —Pune, Maharashtra
- Full-time
- Bilingual
- Spanish
- Computer science
Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
Junior Engineer - Customer / Technical Support
TouchMagix —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Windows
Associate- Enterprise Helpdesk
Stratacent —Pune, Maharashtra
- Weekend availability
- Azure
- Computer Science
- Software troubleshooting
- Commuter assistance
Quick apply
Technical Support Manager
ProMobi Technologies —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Technical Support Engineer
Concept Information Technologies —Pune, Maharashtra
- English
- Diploma
Technical Customer Support II-1
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
L2 Technical Support Analyst
Delta Capita —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- DevOps
- English
Quick apply
Technology Specialist - IT Service, Support and Operations
Infosys BPM Limited —Pune, Maharashtra
- Azure
- Management
- PMP
IT Systems Administrator
Synextic Global Business Solution —Pune, Maharashtra
- Software troubleshooting
- Windows
- Linux
- Flexible schedule
Technical Support Engineering
Microsoft —Pune, Maharashtra
- Full-time
- Management
- Computer Science
- English
3d

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IT Support L2/L3

Enquad Solution (India) Pvt Ltd
Baner, Pune, Maharashtra

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Job details

Permanent | Full-time
₹35,000 - ₹50,000 a month
3 days ago

Benefits

Provident Fund

Qualifications

Microsoft Windows Server
TCP
Computer Science
Software deployment
CCNA
LAN
English
Windows
Web servers
Firewall
DHCP
Analysis skills
VoIP
Bachelor's degree
CompTIA Network+
IT support
Computer networking
DNS
IPsec
TCP/IP
SaaS
Diploma
Communication skills
Active Directory
Information Technology
VPN

Full job description

Title: IT Support L2 /L3

Key Responsibilities and Scope of Work

Provide Level 2 and Level 3 technical support for Windows-based environments, including Windows workstations, Windows Servers, and Domain Controllers
Administer and troubleshoot Active Directory infrastructure, including user/group management, Group Policy, DNS, and DHCP
Support, maintain, and secure email servers and web servers, including service availability, performance tuning, and incident remediation
Manage daily operations through OsTicket, ensuring accurate ticket classification, prioritization, escalation, and SLA compliance
Utilize Atera RMM for proactive monitoring, patch management, remote access, automation, and endpoint health reporting
Configure, maintain, and troubleshoot firewalls and security appliances including Ubiquiti UniFi, Netgate (pfSense), and Cisco
Deploy and manage L2/L3 network switches, including VLAN creation, routing, trunking, and traffic segmentation
Design, implement, and support VPN solutions (IPSec, Wireguard, OpenVPN, site-to-site and remote access) with a focus on security and reliability
Diagnose and resolve network performance and connectivity issues across LAN, WAN, and wireless environments
Support and troubleshoot VoIP servers and telephony systems, including call quality issues, SIP configurations, and network QoS alignment
Perform root cause analysis for recurring incidents and implement permanent corrective actions
Maintain accurate technical documentation, network diagrams, and standard operating procedures
Collaborate with vendors, ISPs, and internal teams to resolve complex infrastructure issues
Participate in on-call rotation and planned maintenance windows as required

Required Skill Set

Strong hands-on experience supporting Windows Workstations and Windows Server environments, including Domain Controllers, Active Directory, Group Policy, DNS, and DHCP
In-depth knowledge of email and web server platforms, including deployment, configuration, security, troubleshooting, and performance optimization
Proven experience working with IT ticketing systems, specifically OsTicket, including incident tracking, escalation handling, SLA adherence, and documentation
Practical experience with Remote Monitoring and Management (RMM) solutions, such as Atera, for proactive monitoring, patch management, remote support, and automation
Solid expertise in configuring, managing, and troubleshooting firewall and network security appliances, including Ubiquiti UniFi, Netgate (pfSense), and Cisco platforms
Hands-on experience with Layer 2 and Layer 3 switches, including configuration, VLAN segmentation, trunking, routing, and traffic optimization
Strong foundational and applied knowledge of networking concepts, including TCP/IP, VPN technologies (site-to-site and remote access), VLANs, and network segmentation
Working knowledge of VoIP systems and servers, including call flow troubleshooting, SIP fundamentals, QoS considerations, and network readiness for voice traffic

Preferred Qualifications

Diploma or bachelor’s degree in information technology, Computer Science, or a related technical field (or equivalent hands-on experience)
2-5 years of experience for L2 roles; - Advanced troubleshooting, system administration, network issues, escalated tickets, software deployment
4 - 6 years for L3 roles in IT support, systems administration, or MSP environments Infrastructure management, server administration, complex problem resolution, project work.
Demonstrated experience supporting multi-client or multi-site infrastructures
Industry certifications (preferred but not mandatory):
Microsoft (Windows Server, Active Directory, Microsoft 365)
CompTIA Network+ or Security+
Cisco CCNA
Ubiquiti or pfSense certifications
Experience working in MSP, SaaS, or regulated environments (finance, healthcare, legal) is an asset
Exposure to automation, scripting, or process optimization is a strong plus

Soft Skills

Strong problem-solving and analytical skills with a structured troubleshooting approach
Clear, professional written and verbal communication in English, including client-facing interactions
Ability to manage multiple priorities in fast-paced environments
Ownership mindset with accountability for issue resolution and service quality
Team-oriented, with the ability to mentor junior engineers and collaborate across teams
High attention to detail with a focus on security, stability, and documentation

Shift Timing: Rotational (Morning and Nights)

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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