Chakan Pune Maharashtra Manager it Jobs – 124 Open Jobs Today

Technical Support Engineering
Microsoft —Pune, Maharashtra
- Full-time
- Management
- Computer Science
- English
4d
Associate Manager - Service Delivery
Microland —Pune, Maharashtra
- Master's degree
- Bachelor's degree
Principal Engineering Lead
Deutsche Bank —Pune, Maharashtra
- Full-time
- DevOps
- Java
- Bachelor's degree
- Health insurance
- Work from home
Cloud Administrator
ZS —Pune, Maharashtra
- Online application
- Azure
- English
- Windows
- Work from home
3d
Full Stack Developer
BMC Software —Pune, Maharashtra
- ₹13,03,050 a year
- Oracle
- Java
- Analysis skills
Tech Lead – Full Stack Engineering (Angular & Python)
Diginnovators Solutions Private Limited —Viman Nagar, Pune, Maharashtra
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- Management
- Databases
- SQL
Quick apply
Cyber security training and certification program
Futurism —Hinjewadi, Pune, Maharashtra
- Bachelor's degree
- Communication skills
Senior Manager
Axtria, Inc. —Kharadi, Pune, Maharashtra
- Azure
- Business development
- AWS
Product Manager
MIRA Labs —Hinjewadi, Pune, Maharashtra
- Full-time
- Hybrid work
- PMP
- Project management
- Presentation skills
Quick apply
Senior Project Manager
Cornerstone OnDemand, Inc. —Pune, Maharashtra
7d
Product Owner Credit Risk, VP
Deutsche Bank —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- Java
- Health insurance
Back Office Manager
Zenture IT Solutions —Pimpri-Chinchwad, Maharashtra
- ₹28,528.20 - ₹36,649.02 a month
- Part-time
- Databases
- Analysis skills
- Product management
Quick apply
4d
DWS Internal Auditor – Technology Applications
Deutsche Bank —Pune, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- AI
- Health insurance
Senior Data Management Specialist
Smith & Nephew —Kharadi, Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Commuter assistance
- Health insurance
2d
Project Manager
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Azure
- AWS
- IT
Azure/AWS Infrastructure Engineer
Dentsu —Kharadi, Pune, Maharashtra
- Full-time
- Azure
- Management
- English
Digital Network - Associate Manager (SD2)
Microland —Pune, Maharashtra
- Master's degree
- Bachelor's degree
AEM Back End Developer (Senior), AVP
Deutsche Bank —Pune, Maharashtra
- Full-time
- Java
- Analysis skills
- JavaScript
- Health insurance
Oracle HCM Technical Architect
BMC Software —Pune, Maharashtra
- ₹35,25,000 a year
- Oracle
- Master's degree
- Bachelor's degree
Technical Support Representative
Forescout Technologies Inc. —Pune, Maharashtra
- Rotational shift
- Windows
- Computer networking
- Linux
3d

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Technical Support Engineering

Microsoft -
Pune, Maharashtra

Apply Now

Job details

Full-time
4 days ago

Qualifications

BCS
Management
Computer Science
CSS
Vendor management
Process improvement
English
Technical support
Bachelor's degree
Information Technology

Full job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

The Technical Support Manager leads a team of Support Engineers and Technical Advisors to deliver exceptional customer support experiences and business outcomes. The role is responsible for driving operational excellence, employee growth and development, technical capability, workforce planning, and execution against key support metrics. The manager fosters a high-performing, inclusive culture while partnering with engineering, product, and business stakeholders to improve customer satisfaction, support efficiency, and service delivery quality.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
Readiness: You ensure your team has the technical skills required to provide a great customer experience.
Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.

Qualifications

Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience
OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
OR equivalent experience
1+ year(s) of experience of managing people

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

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