Avadi Chennai Tamil Nadu Assurance analyst Jobs – 149 Open Jobs Today

Quality Analyst
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Excel
- 12th Pass
- AI
- Work from home
Quality Analyst
Kelevo Software Private Limited —Chennai, Tamil Nadu
- ₹2,40,000 - ₹3,00,000 a year
- Full-time
- Azure
- DevOps
- Java
Quick apply
7d
Quality Analyst (QA)
Kelevo Software Private Limited —Chennai, Tamil Nadu
- ₹1,20,000 - ₹2,40,000 a year
- Full-time
- Azure
- DevOps
- SQL
Quick apply
7d
Consulting Analyst
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- No travel
Software Quality Analyst
Bluescope Information Technology —Chennai, Tamil Nadu
- Computer Science
- Bachelor's degree
- APIs
- Health insurance
- Flexible schedule
Quality Controller – AR Caller/ AR Analyst - Chennai
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email
- Typing
- Communication skills
- HTML
Lead Agile Business Analyst
HCLTech —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Agile
Analyst Material Fulfilment
Ford Motor Company —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Oracle
- Microsoft Outlook
7h
Quality Assurance Engineer III
Pearson —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Java
- Bachelor's degree
Quality Analyst
Apropos Technologies —Chennai, Tamil Nadu
- Email
- Master's degree
- Bachelor's degree
- Quality control
QA Engineer
Novature Tech —Chennai, Tamil Nadu
- Computer Science
- Analysis skills
- Bachelor's degree
12d
Sr. Finance & Accounts Analyst - India
ZwickRoell GmbH & Co. KG —Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Quality Analyst
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Weekend availability
- Bachelor's degree
- Travel
- No travel
Sr. Tech Lead - Testing & Quality Assurance P 4D
Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply
5d
Software Analyst - QA
Arkha Systems —Mylapore, Chennai, Tamil Nadu
- Java
- SQL
- Project management
Senior Analyst - Cybersecurity
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- AWS
- Scripting
- APIs
Quick apply
Junior ERP Functional Consultant
Sanmina Corporation —Chennai, Tamil Nadu
- Azure
- Oracle
- Software troubleshooting
SAP Basis Consultant
Infotel UK —Chennai, Tamil Nadu
- Communication skills
Quick apply
3d
Testing Engineer (Fresher)
Syncfusion, Inc. —Chennai, Tamil Nadu
- Remote
- Java
- Master's degree
- Analysis skills
- Work from home
Analyst, Oracle EBS Software Assurance
ICU Medical, Inc. —Chennai, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- B.Sc

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Quality Analyst

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Microsoft Excel
Call center experience
12th Pass
Quality assurance
Sentiment analytics
AI
Communication skills

Full job description

Roles and responsibilities

Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows.
Validate AI-generated QA scores and ensure alignment with defined quality frameworks.
Conduct targeted call and interaction scrubbing based on AI-identified risk signals.
Ensure adherence to SOPs, compliance requirements, and customer experience standards.

Leverage AI-based insights to prioritise interactions requiring QA intervention.
Focus QA effort on high-risk interactions instead of random sampling.
Escalate critical quality concerns and behavioural risks.

Analyze QA datasets to identify top failing parameters, agent behaviour patterns, customer experience gaps.
Work with structured datasets (Google Sheets/MS Excel) to generate actionable insights.
Support creation and maintenance of dashboards within QMS.
Provide feedback on feature enhancements related to AI models & functions in QMS.

Use QMS dashboards to monitor contact centre quality health, agent performance trends, experience metrics. (customer sentiment, interaction outcomes)
Take proactive action based on insights. (scrubbing, escalation, coaching recommendations)

Participate in QA calibration sessions to ensure scoring consistency.
Recommend improvements to scorecards, parameters, and evaluation frameworks.
Contribute to evolving QA processes toward AI-first quality assurance models.

Must have

1–4 years of experience in QA / Contact Center Quality Assurance.
Strong understanding of contact centre operations. (voice, chat, email)
Experience in QA monitoring, evaluation frameworks, and calibration processes.
Ability to identify behavioural patterns and quality risks.

Proficiency in Google Sheets/MS Excel (Formulas - ARRAYFORMULA, QUERY, etc.) for data structuring and transformation.
Experience with BI tools such as Looker Studio or similar is preferred.
Ability to interpret and analyze large datasets.
Understanding of performance metrics such as ratios (e.g. disconnect rate, short call rate) trends and anomalies.

Basic understanding of AI-assisted QA concepts such as automated call evaluation, sentiment analysis, pattern detection.
Ability to work with AI-generated outputs and validate their accuracy.
Openness to adapting to AI-driven workflows and automation.

Ability to provide clear, actionable feedback to agents, leads & operations.
Experience working with cross-functional teams. (QA, Operations, Product, Engineering)
Experience working with global teams located in different regions. (US, UK, Canada & India)
Strong verbal and written communication skills.
Language Proficiency - Must be C1 or above. (CEFR)
Exposure to data analysis & reports.

Workspace requirements

A private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

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assurance analyst jobs in avadi chennai tamil nadu

Quality Analyst

Quality Analyst

Quality Analyst (QA)

Consulting Analyst

Software Quality Analyst

Quality Controller – AR Caller/ AR Analyst - Chennai

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Analyst Material Fulfilment

Quality Assurance Engineer III

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QA Engineer

Sr. Finance & Accounts Analyst - India

Quality Analyst

Sr. Tech Lead - Testing & Quality Assurance P 4D

Software Analyst - QA

Senior Analyst - Cybersecurity

Junior ERP Functional Consultant

SAP Basis Consultant

Testing Engineer (Fresher)

Analyst, Oracle EBS Software Assurance

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