Hyderabad Telangana Risk manager Jobs – 1821 Open Jobs Today

Customer Experience Program Manager, Customer Recovery & Acceleration
Blackbaud —Hyderabad, Telangana
- Full-time
- Communication skills
Manager, Model Risk Management (L09)
Synchrony —Hyderabad, Telangana
- SQL
- AWS
- Bachelor's degree
- Work from home
6d
US Audit Manager
Swetang Engineers —Hyderabad, Telangana
- ₹1,00,000 - ₹5,00,000 a month
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Communication skills
Quick apply
Senior Risk Manager, FORGE, FORGE
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Finance
- Presentation skills
- Bachelor's degree
General Manager
KAYNE BIO SCIENCES LIMITED —Hyderabad, Telangana
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Team management
Quick apply
6d
Sr.Assistant / Assistant
Aparna Constructions —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Hospitality
Risk Manager-II, Controllership
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Microsoft Excel
- PMP
3d
Assistant Engineer / Engineer
Aparna Constructions —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Hospitality
India Compliance & Risk Director
SEI Investments —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
SOX Manager
Enfinity Global —Hyderabad, Telangana
- Full-time
- Microsoft Access
- ERP systems
Quick apply
Operations Manager
Little stars and she —Kondapur, Hyderabad, Telangana
- From ₹40,000 a month
- Full-time
- English
- Travel
- Business Administration
Quick apply
Assistant Manager - Operations
Ladder consultancy —Kondapur, Hyderabad, Telangana
- Up to ₹6,00,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Master's degree
Quick apply
1d
Assistant Manager | Third Party Risk Management | Hyderabad | Cyber Strategy & Transformation
Deloitte —Hyderabad, Telangana
- Computer Science
- Analysis skills
- Bachelor's degree
Founder's Office Manager
ADPULSE DIGITAL PVT. LTD. —Madhapur, Hyderabad, Telangana
- ₹1,00,000 - ₹2,00,000 a month
- Full-time
- Engineering
- Project management
- Bachelor's degree
Quick apply
Delivery Manager
KTech Products —Hyderabad, Telangana
- Project management
- Bachelor's degree
- Business Administration
IT Risk Manager, IT Risk
ADCI - BLR 14 SEZ - F07 —Hyderabad, Telangana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Facilities Manager
Regeneron —Hyderabad, Telangana
- Oracle
- English
- Microsoft Office
- Health insurance
- Paid time off
10d
Senior Manager - Governance and Controls R2P
PepsiCo —Hyderabad, Telangana
- Remote
- ERP systems
- Finance
- Master's degree
13d
Associate Manager - 401K, Compliance Testing
Principal Global Services —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Finance
Project Manager
SKYLA HOSPITALITY PVT LTD. —Jubilee Hills, Hyderabad, Telangana
- ₹11,00,000 - ₹15,00,000 a year
- Full-time
- Master's degree
- Project management
- Plumbing
- Health insurance
- Paid time off
Quick apply

I want to receive the latest job alerts for risk manager in hyderabad telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

risk manager jobs near hyderabad telangana

Customer Experience Manager jobs in Hyderabad, Telangana

Risk Manager jobs in Hyderabad, Telangana

Governance Manager jobs in Hyderabad, Telangana

Assistant Engineer jobs in Hyderabad, Telangana

General Manager jobs in Hyderabad, Telangana

Senior Risk Manager jobs in Hyderabad, Telangana

Audit Manager jobs in Hyderabad, Telangana

Delivery Manager jobs in Hyderabad, Telangana

Associate Manager jobs in Hyderabad, Telangana

Facilities Manager jobs in Hyderabad, Telangana

Blinkit,store Manager jobs in Chennai, Tamil Nadu

Project Manager jobs in Ghaziabad, Uttar Pradesh

Operations Manager jobs in Ahmedabad, Gujarat

Project Manager jobs in Lal Kothi, Jaipur, Rajasthan

It Project Manager jobs in Pune, Maharashtra

Project Manager Civil jobs in Ahmedabad, Gujarat

Project Manager jobs in Gurugram, Haryana

Project Manager jobs in Thiruvananthapuram, Kerala

Customer Experience Manager jobs in Delhi, Delhi

Capgemini, Customer Support jobs in Bengaluru, Karnataka

Customer Experience Program Manager, Customer Recovery & Acceleration

Blackbaud -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Programme management
Fundraising
Root cause analysis
Communication skills

Full job description

Job Title

Customer Experience Program Manager, Customer Recovery & Acceleration

Role Overview

The Customer Experience (CX) Program Manager is a strategic, customer-facing leader within the Product Success Organization, responsible for stabilizing, recovering, and accelerating high-risk or stalled customers.

This role operates as a rapid-response, outcome-oriented engagement leader, partnering with customers who are blocked in adoption, at risk of churn, or struggling to realize value. The CX Program Manager orchestrates cross-functional intervention plans to diagnose root causes, align stakeholders, and drive measurable turnaround outcomes.

This role focuses on systemic adoption, value realization, and operational recovery. Engagements are structured as approximately 90-day coordinated recovery cycles, primarily serving High Touch and Upper Growth customers. The position plays a critical role in protecting revenue, improving customer health, and building repeatable recovery playbooks across the customer base.

Key Responsibilities

Customer Recovery & Stabilization

Lead targeted intervention engagements (approximately 90 days) for high-risk, stalled, or underperforming customers
Rapidly assess customer health across product usage, workflows, data quality, and organizational alignment
Define and execute a structured Customer Recovery Plan with clear milestones and measurable success criteria

Cross-Functional Orchestration

Mobilize and coordinate the right internal resources based on the customer’s specific recovery needs
Ensure all teams are aligned to a single recovery strategy, timeline, and accountable owner
Remove blockers, manage dependencies, and maintain execution momentum across workstreams

Executive Alignment & Communication

Engage customer executives and senior stakeholders to align on recovery goals, reset accountability, and communicate progress
Serve as the primary point of contact throughout the duration of the ICU engagement
Deliver structured updates and executive-level summaries on a regular cadence

Playbook Development & Scaling

Build and refine CX playbooks, intervention frameworks, and engagement models
Partner with Product Success and Insights teams to scale learnings and improve early risk detection

Contribute to the broader Customer Success strategy through repeatable, data-backed recovery frameworks

Data-Driven Insights

Leverage usage data, health scores, and engagement signals to diagnose issues and track recovery progress
Identify leading indicators of churn risk and recovery success to improve future intervention models
Validate success outcomes against customer-defined goals at engagement close

Cross-Functional Partnerships

Customer Success: Handoff coordination, health monitoring, and post-ICU continuity
Functional Experts: Subject matter depth and product best-practice guidance
Product & Engineering: Issue escalation, roadmap alignment, and product gap feedback
Data & Analytics / Insights: Usage analysis, health scoring, and performance insights
Services & Implementation: Re-implementation support, configuration guidance, and workflow redesign

Success Measures

Reduction in churn risk and improvement in health scores across ICU-managed accounts
Measurable increase in product adoption and depth of usage
Increased retention confidence and renewal rates
Scalable recovery playbooks and repeatable intervention patterns

Qualifications Required

5+ years of experience in Customer Success, Program Management, Consulting, or Services within SaaS
Proven ability to turn around at-risk customer situations and drive measurable outcomes
Strong cross-functional leadership and stakeholder management skills
Experience working with enterprise or high-touch customers in complex, multi-stakeholder environments
Excellent communication skills with demonstrated executive presence

Preferred

Experience in renewal risk mitigation or churn prevention strategies
Background in nonprofit, fundraising, or comparable mission-driven verticals
Familiarity with change management and adoption frameworks
Experience leveraging data and product usage insights to drive decision-making

Core Competencies

Outcome-obsessed and relentlessly action-oriented
Strong problem-solving and root cause analysis skills
Ability to influence and lead without direct authority in complex environments
Ability to simplify complexity into clear, executable plans

Why This Role Matters

The ICU Program Manager serves as a critical safeguard for customer success and retention. By stepping in at pivotal moments of risk, this role ensures customers are not lost due to misalignment, stalled adoption, or unrealized value.

Through structured recovery, cross-functional coordination, and relentless focus on outcomes, the ICU Program Manager transforms vulnerable customers into stable, successful, and growing advocates—while strengthening the organization’s overall customer success strategy.

This is not a support role. It is not a break/fix function. It is a high-impact, outcomes-driven leadership engagement that directly protects revenue, accelerates adoption, and builds the repeatable systems that make every future customer engagement stronger.

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Apply Now

Refine Your Search

risk manager jobs in hyderabad telangana

Customer Experience Program Manager, Customer Recovery & Acceleration

Manager, Model Risk Management (L09)

US Audit Manager

Senior Risk Manager, FORGE, FORGE

General Manager

Sr.Assistant / Assistant

Risk Manager-II, Controllership

Assistant Engineer / Engineer

India Compliance & Risk Director

SOX Manager

Operations Manager

Assistant Manager - Operations

Assistant Manager | Third Party Risk Management | Hyderabad | Cyber Strategy & Transformation

Founder's Office Manager

Delivery Manager

IT Risk Manager, IT Risk

Facilities Manager

Senior Manager - Governance and Controls R2P

Associate Manager - 401K, Compliance Testing

Project Manager

I want to receive the latest job alerts for risk manager in hyderabad telangana

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected