We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand and tackle issues, analyze performance and get the most of their software and infrastructure.
Service Levels is one of New Relic's most commercially critical products — it powers SLO compliance and reliability measurement for thousands of customers. We're looking for an experienced Engineering Manager to lead a senior, high-performing team building the next generation of service level management at scale. You'll lead a team that includes lead-level engineers with deep domain expertise, and your value will come from enabling their best work — not directing it. You'll own delivery, quality, and team health while partnering closely with product and design to ship features that directly impact New Relic's commercial momentum.
What you'll do
- Lead a full-stack engineering team of 6-8 across backend (Java/Spring Boot) and frontend (React/TypeScript)
- Own end-to-end delivery — sprint planning, execution, quality, and release
- Set clear expectations, manage performance equitably, and develop engineers at every level
- Partner with Product Manager and XD to translate requirements into technically sound, deliverable plans
- Drive architectural discussions and hold the team to engineering excellence standards
- Identify and remove blockers proactively; surface risks before they become incidents
- Build a culture of accountability, transparency, and continuous improvement
- Contribute to hiring — own interview loops, assess technical and leadership fit
- Mentor and grow engineers toward their next level; build a visible talent pipeline
- Operate in an agile, DevOps environment — your team owns what they ship
This role requires
- 10+ years engineering experience with 2+ years managing engineering teams
- Demonstrated experience managing senior individual contributors (P4/Staff level) — coaching, giving feedback, holding the bar
- Strong technical foundation in backend systems — Java/Spring Boot or equivalent; ability to engage credibly in architecture discussions
- Proven track record of delivering complex projects on time with high quality
- Experience with performance management — setting expectations, coaching through gaps, documenting and escalating when needed
- Ability to balance technical debt, feature delivery, and team health tradeoffs
- Strong communication skills — direct, transparent, effective with engineers and stakeholders alike
- Familiarity with modern engineering practices: CI/CD, observability, microservices
Bonus points if you have
- Experience with React/TypeScript or full-stack teams
- Familiarity with Kafka, GraphQL, or distributed data systems
- Exposure to AI-assisted development practices (spec-driven dev, Claude Code, Copilot)
- Experience managing teams through significant transitions (new product area, rapid scaling)
- Background in observability, SRE, or reliability engineering domains
Why Join Us:
- Be part of a forward-thinking team working with cutting-edge technologies in a collaborative environment.
- Access to opportunities for professional growth and development, including mentorship, learning resources, and a culture that encourages continuous improvement.
- We believe in maintaining a healthy work-life balance with flexible work hours and remote work opportunities.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
