Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Sr Tech Prod Ops Spec :
Sr Tech Prod Ops Spec (SR TECH PROD OPS SPEC) will be delivering Services for UKG Premium Services and Support. The purpose of this role is to deliver the overall portfolio for this premium offering including overall Cybersecurity, AI, Data and Integration End to End.
The SR TECH PROD OPS SPEC is accountable for the day-to-day execution of the UKG Premium Services and Support portfolio & mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms.
The SR TECH PROD OPS SPEC will develop and demonstrate a premium level of understanding of the customer’s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed UKG services. These resources must demonstrate a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration and newest UKG features.
Essential Functions:
- Drives business and IT planning & strategy sessions with customers in partnership with UKG’s EPIC and CX Delivery teams.
- Architect and define the customer engagement model based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, support organization, and company goals.
- Deliver services for the UKG customers including UKG products, solutions, integrations and innovations.
- Design and implement comprehensive customer integration architectures that ensure seamless data flow and interoperability.
- Develop and maintain customer architecture documentation, including system diagrams, integration workflows, and technical specifications.
- Monitor and troubleshoot integration issues, providing technical support and guidance to development teams.
- Supports and drives the development of master plans for business and IT landscape and IT transformations.
- Develop and validate a release strategy.
- Develop an operational strategy for the customer to adopt UKG Best Practices.
- Define a strategy to develop customer integration models.
- Develop a “master plan” with the customer for business continuity.
- Ensures consistent UKG Premium Support and Services strategy and delivery engagements according to the customer industry.
- Provides functional and technical advisory for UKG Customer Engagements within the industry.
Qualifications:
- Bachelor’s degree in Informatics, information technology, engineering, computer science, or other relevant combination of training and experience.
- 5+ years in a Solution and Software Support for Cloud solutions and Operations.
- 5+ years of experience in Support Solutions.
- Excellent knowledge on Cybersecurity and Service Architecture integration.
- Proficient in tools and platforms, such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent.
- Overall knowledge on Root Cause analysis, diagnosis and solutioning.
- Overall knowledge AI, data, integrations and cross technologies.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. Proficient in English.
- Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency.
- Proven ability to design and implement scalable, secure, and efficient solutions.
- Must be willing to work out of the US for 6 months during the initial training period.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]
