Alipur Punjab Back office Jobs – 149 Open Jobs Today

Client Success & IT Operations Executive (MSP)
ITechServ —Mohali, Punjab
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
HR Operations Executive
Novacom fire and security Technics (P) Ltd. —Chandigarh, Chandigarh
- ₹25,000 - ₹30,000 a month
- Full-time
- Human resources
- In-person
Quick apply
Back Office Executive
NTC CONCRETE PRODUCTS —Panchkula, Haryana
- ₹16,000 - ₹22,000 a month
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Data Entry Operator/Computer Operator
NTC CONCRETE PRODUCTS —Panchkula, Haryana
- ₹15,000 - ₹22,000 a month
- Full-time
- Analysis skills
- Human resources
- Data entry
Quick apply
Back Office Sales Coordinator
Dripx —Mohali, Punjab
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- English
Quick apply
Operations Executive (Routing & Tracking) | Freshers Welcome
BJS Distribution & Storage & Couriers Pvt. Ltd. —Mohali, Punjab
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Health insurance
Quick apply
Data Entry Operator/Computer Operator
Indoz Callnet —Zirakpur, Punjab
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Executive - Back Office
AMIT ENGINEER —Dera Bassi, Punjab
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Office Assistant
Chandigarh University —Mohali, Punjab
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
MIS & Operations Executive
Super Donuts - American Eatery and Bakery —Chandigarh, Chandigarh
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Data entry
Quick apply
1d
Data Entry Operator
TRIO INDIA —Banur, Punjab
- ₹14,000 - ₹18,000 a month
- Full-time
- ERP systems
- Databases
- Data entry
Quick apply
12h
Australian Process Associate (Non-Voice)
Innovative Incentives Rewards Pvt. Ltd —Mohali, Punjab
- ₹3,00,000 - ₹3,60,000 a year
- Full-time
- Microsoft Excel
- English
- Master's degree
Quick apply
5d
Data entry
Super 74 —Mohali, Punjab
- ₹11,986.50 - ₹32,251.33 a month
- Full-time
- Microsoft Excel
- Data entry
- Computer skills
Quick apply
Executive - HR Operations
Pearl Industries —Panchkula, Haryana
- ₹20,000 - ₹28,000 a month
- Full-time
- Human resources
- In-person
Quick apply
Research & Presentations Analyst
Proelio Technologies —Chandigarh, Chandigarh
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- English
- Research
- Health insurance
Quick apply
2d
Data Entry/Operator !! Night Shift !! Mohali
Crocent Web Services Pvt Ltd —Mohali, Punjab
- ₹10,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply
Data Entry Operator/Computer Operator for Pharma
Emfica Pharmaceuticals —Panchkula, Haryana
- ₹10,500 - ₹18,001 a month
- Full-time
- Microsoft Excel
- ERP systems
- Bachelor's degree
Quick apply
Finance Analyst
Fuzion Public Relations Pvt. Ltd. —Mohali, Punjab
- ₹2,63,515.01 - ₹10,00,000.59 a year
- Full-time
- Microsoft Excel
- Finance
- Accounting
- Paid time off
- Cell phone reimbursement
Quick apply
6d
Senior Executive - Operations - PKW (Panchkula)
DHL —Panchkula, Haryana
- Email
- Management
- Up to 50% travel
- Microsoft Office
- Health insurance
- Paid time off
7d
Back Office Executive
GURPREET KAUR ASSOCIATES —Kharar, Punjab
- ₹15,000 - ₹18,000 a month
- Full-time
- In-person
Quick apply

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Client Success & IT Operations Executive (MSP)

ITechServ
Mohali, Punjab

Quick apply

Job details

Full-time
₹5,00,000 - ₹8,00,000 a year

Qualifications

Customer service
English
Windows
Technical support
Computer networking
Communication skills

Full job description

Client Success & IT Operations Executive (MSP)

Location

Onsite: Mohali - UK Process

Salary: As per company policy

Role Overview

We are looking for a highly organized and customer-focused Client Success & IT Operations Executive to join our Managed Service Provider (MSP) team.

This is not only a hands-on engineering role. Instead, you will act as the operational link between our customers, IT engineers, vendors, and internal teams, ensuring that support requests, projects, hardware logistics, and customer communications are managed efficiently from start to finish.

The ideal candidate understands MSP operations, has a good technical foundation, enjoys coordinating people and processes, and takes ownership to ensure nothing falls through the cracks.

Key Responsibilities

Service Operations

Monitor and manage incoming IT support tickets.
Prioritise work based on SLAs, business impact, and customer commitments.
Coordinate with IT engineers to ensure timely resolution of support requests.
Track ticket progress and proactively follow up on outstanding actions.
Escalate issues where appropriate while maintaining ownership.

Customer Success

Act as a primary point of coordination for customer communications.
Provide regular status updates and manage customer expectations.
Ensure a positive and professional customer experience.
Participate in customer meetings when required.
Support customer onboarding and offboarding activities.

Hardware & Asset Management

Coordinate procurement, configuration, shipping, repairs, replacements, and recycling of IT equipment.
Track hardware orders and delivery schedules.
Maintain accurate asset inventories and lifecycle records.
Assist customers in selecting appropriate hardware based on business requirements.

Operational Coordination

Coordinate activities between customers, engineers, vendors, and logistics partners.
Maintain documentation and ensure operational processes are followed consistently.
Support project coordination and implementation activities.
Ensure tasks are completed within agreed timelines.

Documentation & Reporting

Maintain accurate client documentation.
Update configuration records and asset information.
Generate operational reports and dashboards.
Track SLAs, ticket ageing, and outstanding actions.
Assist in process improvements and operational reporting.

Required Skills

Minimum 3+ years working in a Managed Service Provider (MSP) environment.
Strong understanding of Microsoft 365 and Windows environments.
Good knowledge of networking fundamentals.
Experience using PSA and RMM platforms.
Excellent written and spoken English.
Strong organizational and multitasking skills.
Ability to prioritize effectively in a fast-paced environment.
Excellent customer service and communication skills.
Strong attention to detail and follow-through.

Preferred Experience

Experience with:

Autotask PSA
ConnectWise Automate
Kaseya

Key Competencies

Customer-first mindset.
Strong ownership and accountability.
Calm under pressure.
Excellent problem-solving abilities.
Process-oriented with high attention to detail.
Ability to coordinate multiple priorities simultaneously.
Collaborative team player.
Positive attitude and willingness to learn.

Success Measures

The successful candidate will:

Ensure customers receive timely and accurate communication.
Keep ticket queues organized and within SLA.
Coordinate engineers effectively to deliver outstanding service.
Ensure hardware logistics are completed accurately and on time.
Maintain accurate documentation and asset records.
Support smooth onboarding and offboarding processes.
Build trusted relationships with customers and internal teams.
Contribute to continuous improvement of operational processes.

Career Growth

This role provides an excellent pathway into:

Client Success Manager
Service Delivery Manager
Operations Manager
vCIO Coordinator
Project Manager
MSP Operations Lead

The ideal candidate enjoys creating structure, coordinating teams, improving customer experience, and helping technology operations run efficiently while developing a long-term career within an MSP.

Pay: ₹500,000.00 - ₹800,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

back office jobs in alipur punjab

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Data Entry/Operator !! Night Shift !! Mohali

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