Miyapur Hyderabad Telangana Sr administrator (support & operations) Jobs – 129 Open Jobs Today

WFM Program Manager II, RPE
ADCI - Karnataka —Hyderabad, Telangana
- Weekend availability
- Microsoft Excel
- Analysis skills
- Project management
ServiceNow Lead Developer
CGI —Hyderabad, Telangana
- Full-time
- Computer Science
- DevOps
- English
Quick apply
4h
Senior Database Administrator
Cambridge Technology Enterprises (CTE) —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Databases
Senior Database Administrator (DBA)
i2b Technologies Pvt Ltd —Hyderabad, Telangana
- ₹20,00,000 - ₹35,00,000 a year
- Full-time
- Java
- Databases
- SQL
- Health insurance
Quick apply
13d
Administrator - English, Arabic, Microsoft Windows
HCLTech —Hyderabad, Telangana
- Weekend availability
- Software troubleshooting
- English
- Windows
- Flexible schedule
7d
Sr Associate IS engineer citrix operations
Amgen —Hyderabad, Telangana
- Weekend availability
- Azure
- Windows
- Master's degree
L3 Cloud & Infrastructure Implementation Engineer
Technology services —Hyderabad, Telangana
- From ₹1,00,000 a month
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Software troubleshooting
- Paid time off
- Flexible schedule
Quick apply
Salesforce Engineer II, Service Cloud / Health Cloud
サイネオス・ヘルス —Madhapur, Hyderabad, Telangana
- Azure
- Computer Science
- Salesforce
End User Collaboration - SharePoint Administrator
FactSet Research Systems —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- DevOps
Shift Manager
Cubic Corporation —Hyderabad, Telangana
- Weekend availability
- Computer Science
- Supervising experience
- Bachelor's degree
- Paid time off
1d
Senior Administrator, Systems Engineering
Intercontinental Exchange Holdings, Inc. —Hyderabad, Telangana
- Full-time
- Windows
- Bachelor's degree
- Scripting
Senior Manager, Financial Operations
Arcesium —Hyderabad, Telangana
- Microsoft Excel
- Finance
- Master's degree
Senior Principal Consultant _ MSD 365 Supply Chain Architect
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Manager, Fund Accounting
IQ-EQ —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Research
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Junior Network Administrator
Susoft Solutions —Saidabad, Hyderabad, Telangana
- Email
- Windows
- Computer networking
- Linux
Servicenow - Platform Engineering and Support 170157
ADP —Hyderabad, Telangana
- Full-time
- Azure
- Management
- Computer Science
10d
Senior Source to Contract Specialist
TJX Companies —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administrator 2, SMA
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance
Sr Associate IS Engineer – Linux Operations
Amgen —Hyderabad, Telangana
- Azure
- Master's degree
- AWS
Administrator 2-Recon-GRS
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Finance
- Health insurance
2d

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WFM Program Manager II, RPE

ADCI - Karnataka -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Image processing
Microsoft Excel
Business intelligence
Computer vision
Analysis skills
VoIP
Project management
Bachelor's degree
Machine learning
Forecasting
Natural language processing
Customer support
Workforce management
AI
Leadership
Communication skills
Senior leadership
Time management

Full job description

DESCRIPTION

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time.

Key job responsibilities

Build knowledge and understanding of the WFM tools and solutions provided to stakeholders
Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements.
Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan
Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents
Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures
Create a mechanism to gather feedback during the project lifecycle
Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams
Assist customer teams in change management strategies to ensure successful change management process implementation
Provide on-call support which will require some nights and weekends.
Occasional business travel and travel to other company facilities will be required

BASIC QUALIFICATIONS

Bachelor's degree
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience in Artificial Intelligence/Machine Learning (AI/ML) Standards Law
Workforce Management experience (Forecasting, Scheduling, Real Time Management) required
Ability to perform many concurrent assignments and determine the need for changing priorities
Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Experience in requirement gathering and ability to write clear and detailed requirement document
Exceptional organizational skills and influencing and leadership skills
3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management)
Oral and written communication skills are required in order to provide appropriate customer support and interaction
Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications.
Speaking-listening-writing skills, attention to details, proactive self-starter
Proven ability to work in a dynamic, ambiguous environment
Experience with automatic contact routing, VoIP and any contact center case management tools.
Advance understanding of AI/ML concepts — NLP, computer vision, generative AI, LLMs, recommendation systems, etc

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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sr administrator (support & operations) jobs in miyapur hyderabad telangana

WFM Program Manager II, RPE

ServiceNow Lead Developer

Senior Database Administrator

Senior Database Administrator (DBA)

Administrator - English, Arabic, Microsoft Windows

Sr Associate IS engineer citrix operations

L3 Cloud & Infrastructure Implementation Engineer

Salesforce Engineer II, Service Cloud / Health Cloud

End User Collaboration - SharePoint Administrator

Shift Manager

Senior Administrator, Systems Engineering

Senior Manager, Financial Operations

Senior Principal Consultant _ MSD 365 Supply Chain Architect

Manager, Fund Accounting

Junior Network Administrator

Servicenow - Platform Engineering and Support 170157

Senior Source to Contract Specialist

Administrator 2, SMA

Sr Associate IS Engineer – Linux Operations

Administrator 2-Recon-GRS

I want to receive the latest job alerts for sr administrator (support & operations) in miyapur hyderabad telangana

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