Mh Front end associate Jobs – 149 Open Jobs Today

GN - SONG - Service - Sprinklr – Associate Manager
Accenture —Mumbai, Maharashtra
- Full-time
- Customer service
- Salesforce
- Master's degree
14d
Specialist - Treasury Mid office
UPL ltd —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Associate Software Developer (Golang)
FlexTrade —Pune, Maharashtra
- Full-time
- Computer Science
- Databases
- SQL
Quick apply
Technology Support Engineer
Accenture —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Java
IN_Senior Associate_Full Stack Developer_Data Analytics_Advisory_Pune
PwC —Pune, Maharashtra
- Full-time
- Azure
- Java
- Master's degree
OPS-SS / Cash Management
Nomura —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
8d
Office Assistant
Customized Energy Solutions India —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Front Office Agent
Marriott International, Inc —Pune, Maharashtra
- Full-time
- 12th Pass
- Supervising experience
9d
Associate
Nomura —Mumbai, Maharashtra
- Windows
- Java
- Analysis skills
Node js Developer
Magic Software Enterprises —Pune, Maharashtra
- Databases
- JavaScript
- HTML
Associate Lead Software Engineer
Infonox Software Private Ltd —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- DevOps
Quick apply
6d
Associate Vice President, Portfolio Valuation
Kroll —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Analysis skills
Sr Developer - Frontend (AEM, Java, EDS)
Pall —Pune, Maharashtra
- Full-time
- Remote
- Computer Science
- Java
- Master's degree
- Paid time off
- Work from home
Associate Process Manager
Eclerx —Mumbai, Maharashtra
- Computer Science
- Software troubleshooting
- Java
9d
Lead Web Developer
TransUnion —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Databases
6d
Business Finance Senior Analyst
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- B.Sc
- Finance
- Master's degree
- Health insurance
3d
#ACN GN - SONG - Service - Genesys - Associate Manager
Accenture —Mumbai, Maharashtra
- Full-time
- Azure
- Customer service
- Salesforce
Senior Power Platform Application Developer
Advanced Energy Industries, Inc. —Pune, Maharashtra
- Weekend availability
- Azure
- Computer Science
- Master's degree
Associate - Legal, Societe Generale Bank India (Mumbai)
Société Générale —Mumbai, Maharashtra
- English
- Analysis skills
- Communication skills
Associate Technical Lead
Link Group —Mumbai, Maharashtra
- Azure
- Oracle
- B.Sc
3d

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GN - SONG - Service - Sprinklr – Associate Manager

Accenture -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
14 days ago

Qualifications

Customer service
Call center experience
Salesforce
Spark
Master's degree
IVR
VoIP
Conflict management
Non-voice
Product demos
MBA

Full job description

+The Strategy & Consulting Global Network SONG Practice | Sprinklr

Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change.

Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales & Implementation | Level: Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkatta | Years of Exp: 4 - 6 years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer-facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting – Global Network’s SONG practice.

The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will

Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends.

Help in promoting and providing Sprinklr Unified CXM solutions to customers: Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement.

Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties.

Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management

Act as a subject matter expert on Sprinklr Unified CXM: providing expertise on CCaaS transformation client projects across the entire delivery lifecycle.

Bring your best skills forward to excel at the role:

Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements.

Experience implementing Omnichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience with Sprinklr Unified CXM.

In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.)

Contribute to client RFP by crafting and delivering engaging presentations, facilitating detailed technical workshops, assisting in RFPs, and executing Proofs of Concept (POC) to showcase Sprinklr solutions and their alignment with customer needs.

Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions.

Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe

Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.

Read about us.

Blogs

Your experience counts!

MBA from a tier 1 institute

A minimum of 4 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking, and in-depth understanding and know-how of Customer Service Operations, Cross-industry experience is preferred.

Functional and hands-on experience in Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Sprinklr Service solutions.

Experience in leveraging Sprinklr product solution to automate customer service processes like Interaction Service enhancement, Agent experience. Reporting etc.

What is in it for you?

An opportunity to work on transformative projects with Key clients

Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting Global Network:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/in-en/careers

Accenture Global Network Song | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Apply Now

Refine Your Search

front end associate jobs in mh

GN - SONG - Service - Sprinklr – Associate Manager

Specialist - Treasury Mid office

Associate Software Developer (Golang)

Technology Support Engineer

IN_Senior Associate_Full Stack Developer_Data Analytics_Advisory_Pune

OPS-SS / Cash Management

Office Assistant

Front Office Agent

Associate

Node js Developer

Associate Lead Software Engineer

Associate Vice President, Portfolio Valuation

Sr Developer - Frontend (AEM, Java, EDS)

Associate Process Manager

Lead Web Developer

Business Finance Senior Analyst

#ACN GN - SONG - Service - Genesys - Associate Manager

Senior Power Platform Application Developer

Associate - Legal, Societe Generale Bank India (Mumbai)

Associate Technical Lead

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