Badlapur, Maharashtra Customer service representative Jobs – 47 Open Jobs Today

Senior Specialist, Customer Service and Sales Support
Huhtamaki Group —Thane District, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4h
Customer Care Executive – Annual Well Visit Coordinator – Mumbai
Fusion CX —Navi Mumbai, Maharashtra
- Communication skills
Specialist, Customer Service and Sales Support
Huhtamaki Group —Thane District, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3h

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Senior Specialist, Customer Service and Sales Support

Huhtamaki Group -
Thane District, Maharashtra

Apply Now

Job details

Full-time
4 hours ago

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
Customer service
ERP systems
Microsoft Office
Bachelor's degree
Communication skills

Full job description

Enjoy a career, packaged with care, whilst helping protect food, people and the planet

We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.

You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together.

We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.

Roles and Responsibilities:

Order Management:

Accurately create and process Sales Orders in the ERP system, ensuring alignment with customer agreements and internal policies.
Monitor order progress to guarantee OTIF delivery, proactively addressing potential delays or issues.

Customer and Plant Support:

Serve as the primary point of contact for customer inquiries, providing timely and effective resolutions.
Collaborate with plant operations to resolve production related queries, ensuring customer satisfaction.

Sales and Account Management Support:

Assist Sales and Account Managers by preparing quotations, processing orders, and managing customer specifications.
Provide administrative support, including scheduling meetings and maintaining customer records.

Data Maintenance and Analysis:

Maintain accurate customer and order data within the ERP system.
Analyze sales data to identify trends, prepare reports, and support strategic planning.

Customer Relationship Management:

Build and sustain strong relationships with customers, understanding their needs and ensuring exceptional service.
Communicate effectively with customers regarding product availability, delivery schedules, and any issues.

Key Deliverables:

Timely and accurate creation of Sales Orders in the ERP system.
Achievement of OTIF delivery targets.
Effective resolution of customer and plant inquiries, leading to high customer satisfaction.
Comprehensive support to Sales and Account Managers, contributing to sales growth.
Regular data reports and analyses to inform business decisions.

Prerequisites:

Educational Qualifications:

Graduate / Postgraduate ( Packaging Preferred)

Experience:

Proven experience in customer service and sales support, preferably within the packaging industry.
Familiarity with ERP systems; experience with [specific ERP software, if applicable] is a plus.

Skills and Competencies:

Strong communication and interpersonal skills.
Exceptional organizational abilities with attention to detail.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Analytical mindset with the ability to interpret data and generate reports.
Ability to multitask and prioritize in a fast-paced environment.
Problem solving skills with a proactive approach to challenges.

Personal Attributes:

Customer centric attitude with a focus on delivering exceptional service.
Team player with the ability to collaborate effectively across departments.
Adaptability to changing business needs and processes.

Core Values for the Role

Plan and Organize
Inspire and Motivate
Drive for results.
Collaborate
Act with Integrity

Huhtamaki Values

CARE
DARE
DELIVER

Stakeholder Management:

Internal

Internal Sales and Customer Support Team
Manufacturing and Plant Teams
Innovation Teams
Pricing and Commercial Teams
Support Teams – Supply Chain, Finance, IT, HR, Legal etc.

External

Customers
Clients
Vendors

Join us. Help protect food, people and the planet .

Apply Now

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customer service representative jobs in badlapur, maharashtra

Senior Specialist, Customer Service and Sales Support

Customer Care Executive – Annual Well Visit Coordinator – Mumbai

Specialist, Customer Service and Sales Support

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