Tamil Nadu Senior customer support representative Jobs – 84 Open Jobs Today

Senior Process Associate - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- CRM software
- Software troubleshooting
- Customer service
1h
Subsidiary Governance Manager
Shell —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- English
Senior Oracle Fusion SCM
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Microsoft Powerpoint
- Oracle
- Microsoft Outlook
Credit Analyst - Risk Initiation
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
Engineer II, Multi-System Integration Technical Execution
Schneider Electric —Tamil Nadu
- Online application
- Microsoft Word
- AutoCAD
- Microsoft Excel
Data Science Engagement Lead
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Azure
- Salesforce
- Master's degree
Payment Solutions Manager
Corpay —Chennai, Tamil Nadu
- Full-time
- APIs
- AI
- Leadership
Technical Specialist - Cost Engineering
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Engineering
Technical Specialist - Cost Engineering
Shell —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Engineering
Sales Development Representative - Europe
SURVEYSPARROW PRIVATE LIMITED —Chennai, Tamil Nadu
- CRM software
- Sales
- Salesforce
Quick apply
Senior Consultant - SAP MDG
AstraZeneca —Chennai, Tamil Nadu
- Full-time
- Finance
- APIs
- AI
9d
Lead - GCC Strategy
Corpay —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Administrative experience
- Health insurance
- Food provided
WLAN Engineer
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Azure
- Software troubleshooting
- DevOps
14d
Subsidiary Governance Manager
Shell Energy —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- English
Network Engineer
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Computer Science
- DevOps
- Master's degree
Regional Business Manager-Retail
Titan Company —Chennai, Tamil Nadu
- Full-time
- Sales
- Master's degree
- Travel
Downstream Process Excellence Lead
Shell —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Project management
- Presentation skills
Senior IT Security Analyst - Red Team
Wolters Kluwer —Chennai, Tamil Nadu
- Full-time
- Scripting
- Computer networking
- AI
12d
Downstream Process Excellence Lead
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Project management
- Presentation skills
Tech Specialist - Cost Estimation
Shell —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Engineering
- Project management

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Senior Process Associate - Voice - LTC - Collections & Helpdesk

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

1 hour ago

Qualifications

CRM software
Accounts receivable
Telephony
Software troubleshooting
Customer service
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary
This role focuses on managing customer interactions for collections and helpdesk processes within a team environment. The individual is expected to demonstrate developing proficiency in handling complex calls, maintaining accurate records, and supporting team training initiatives. They contribute to the effectiveness of collections and customer service operations by applying foundational communication and process skills.
Key Responsibilities
1. Apply LTC-Collections & Helpdesk skills using telephony systems to manage inbound and outbound customer calls for collections, ensuring timely and professional communication regarding outstanding payments.
2. Utilize communication skills to negotiate payment arrangements and resolve basic customer disputes following established procedures, escalating unresolved issues as needed.
3. Support the collections process by monitoring accounts through internal tools, identifying overdue payments, and updating customer records accurately in the system.
4. Use customer service support skills to address routine inquiries, troubleshoot standard OTC process issues, and document all interactions in the designated CRM platform.
5. Participate in process improvement activities by providing feedback on call handling practices and suggesting ways to enhance efficiency within the team.
6. Assist with onboarding and training of new team members by sharing foundational knowledge and demonstrating effective call handling techniques.
7. Ensure compliance with company policies and industry standards by following prescribed guidelines and maintaining up-to-date records of all support and collection activities.
Skill Requirements
1. Basic Understanding Of LtcCollections & Helpdesk Processes And Accounts Receivable Management.
2. Familiarity With Telephony Systems And Crm Tools For Customer Interaction Documentation.
3. Fundamental Knowledge Of Customer Service Support Practices, Including Call Handling And Issue Escalation.
4. Good Verbal And Written Communication Skills For Interacting With Customers And Team Members.
5. Ability To Follow Established Procedures For Compliance And RecordKeeping.
Other Requirements
1. Optional but valuable: Certification in Customer Service (e.g., HDI Customer Service Representative) or Collections (e.g., ACA International’s Professional Collection Specialist) is beneficial for foundational knowledge.
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Refine Your Search

senior customer support representative jobs in tamil nadu

Senior Process Associate - Voice - LTC - Collections & Helpdesk

Subsidiary Governance Manager

Senior Oracle Fusion SCM

Credit Analyst - Risk Initiation

Engineer II, Multi-System Integration Technical Execution

Data Science Engagement Lead

Payment Solutions Manager

Technical Specialist - Cost Engineering

Technical Specialist - Cost Engineering

Sales Development Representative - Europe

Senior Consultant - SAP MDG

Lead - GCC Strategy

WLAN Engineer

Subsidiary Governance Manager

Network Engineer

Regional Business Manager-Retail

Downstream Process Excellence Lead

Senior IT Security Analyst - Red Team

Downstream Process Excellence Lead

Tech Specialist - Cost Estimation

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