Paharganj Delhi Delhi Customer care specialist Jobs – 59 Open Jobs Today

Specialist, Information Security
Pearson —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
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Vitrox —Delhi, Delhi
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Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
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Allianz —Noida, Uttar Pradesh
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MetLife —Noida, Uttar Pradesh
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Ameriprise Financial —Noida, Uttar Pradesh
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Marketing Executive Polymer
Devi Sahai Charan Dass Associates —Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
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3d
Account Manager II
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
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Strategic Pricing Lead Analyst
FedEx AMEA —Delhi, Delhi
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Payroll Associate III
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Microsoft Word
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UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
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1d

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Specialist, Information Security

Pearson -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Excel
Public accounting
Data analysis skills
English
Information security
Bachelor's degree
Accounting
Computer skills
Communication skills
Time management

Full job description

Job Title : Specialist, Information Security, Security Services

Job Description This position will be working collaboratively with many teams across Pearson and Pearson Professional Assessments, including Development, Global Business Solutions, Business Development, Global Business Assurance and Program Management. The specialist, Information Security, provides internal subject matter expertise with regard to Pearson Security Services and supports the operational execution of departmental strategies

PRIMARY RESPONSIBILITIES (Listed in order of importance with estimated amount of time spent on each task)

60% Web Monitoring and Data Forensics

Serve as the primary security point of contact for assigned clients, owning day-to-day security communications, leading client discussions, creating client-facing reports, and responding to ad-hoc security inquiries and escalations.
Liaise with program management, other functional areas within Pearson, clients, external security consultants and investigative firms as needed.
Conduct web monitoring services for assigned client including online investigation and cyber intelligence gathering.
Perform data forensics services for assigned client and conduct investigations related to data forensics.
Produce/provide reporting to assigned client for web monitoring and data forensics.
Provide internal and external consulting with regard to our information security policies, standards and procedures.

40% Responding to client requests, video reviews, and candidate misconduct investigations

Respond to ad hoc client security requests in desired timeframes.
Conduct investigations related to candidate misconduct incidents.
Review testing session videos in relation to candidate misconduct incident and produce reporting related to review.
Manages boilerplate library and ensures all security templates reflect Pearson VUE’s current practices and technology.

5% Other duties as assigned

All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions

Qualifications

Education and Experience:

Bachelor Degree or equivalent experience in related fields
5 years Investigations or data analysis experience
Experience in a client-facing role requiring regular direct interaction with customers and stakeholders
Consulting, Big 4 or Public Accounting experience preferred
Experience in a Computer-Based Testing industry

Preferred Skills, Knowledge, and Abilities:

Ability to work collaboratively across international teams
Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data presentation.
High ethical standards, with deep commitment to maintaining organizational integrity and continuous improvement.
Strong proficiency in Microsoft Excel, including data analysis and reporting.
Excellent written and verbal communication skills.
Ability to work independently.
Ability to provide effective training and education to others.
Ability to systematically and creatively solve problems.
Results-oriented with strong commitment to tasks.
Excellent time management and priority setting skills.
Attention to detail and quality oriented.
Ability to handle stressful situations.
Demonstrated ability to communicate effectively with external clients in English.
Knowledgeable of practices and standards applied in the Computer-Based Testing

Location and hours:

This role is based in Noida, India. It is primarily remote, with a requirement to work from the office two days per month. The position supports global clients, primarily in the U.S., with standard working hours from 3:00 PM to midnight IST. Earlier hours may be worked on in-office days.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Security

Job Family: TECHNOLOGY

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24902

Apply Now

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