Kompally, Hyderabad, Telangana Customer care specialist Jobs – 109 Open Jobs Today

Senior Project Manager
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Finance
5d
Specialist - Customer Care - Blended 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
2d
Finance Specialist
CBRE —Hyderabad, Telangana
- Full-time
- Project management
- Communication skills
- Health insurance
- Food provided
6d
Zuora Developer
Ideagen —Hyderabad, Telangana
- Part-time
- Azure
- Computer Science
- Salesforce
13d
Lead Software Development Engineer – C++ / EDA
Advanced Micro Devices, Inc —Hyderabad, Telangana
- Computer Science
- Master's degree
- C++
Product Support Specialist 1
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Salesforce
- Paid holidays
- Paid sick time
Quick apply
Senior Consultant, AI Business Solutions
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Medical Coder
Enovis —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- EMR systems
- Epic
- Health insurance
- Life insurance
Lead EDA C++ Software Development Engineer
Advanced Micro Devices, Inc —Hyderabad, Telangana
- Computer Science
- Windows
- Master's degree
Director, Credit Risk Scorecards Model Risk & Governance
S&P Global —Hyderabad, Telangana
- Email
- Doctoral degree
- Master's degree
- Leadership
- Health insurance
- Paid time off
Digital Enablement Specialist
ResMed —Hyderabad, Telangana
- Full-time
- Human resources
- Agile
Business Intelligence Analyst-Senior
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Oracle
- SQL
- AI
Cloud Security Engineer - I
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Health insurance
8d
Functional Specialist_SAP SD_O2C-GTS
Bosch Group —Telangana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
2d
WFM Solution Consultant(SAP Time), Specialist
Strada Global —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Equity Swap Static Data, Officer
State Street —Hyderabad, Telangana
- Full-time
- Microsoft Access
- SQL
- Analysis skills
- Health insurance
RCM Coding Specialist
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Microsoft Excel
- B.Sc
- English
- Paid holidays
- Paid sick time
Quick apply
SAP HANA. ADB Data Engineer – Software Specialist Engineer II
Deloitte —Hyderabad, Telangana
- Azure
- Computer Science
- Master's degree
Practice Manager, Vice President
State Street —Hyderabad, Telangana
- Full-time
- Oracle
- Finance
- Master's degree
- Health insurance

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Senior Project Manager

Microsoft -
Hyderabad, Telangana

Apply Now

Job details

Full-time
5 days ago

Qualifications

BCS
Azure
Computer Science
Software deployment
Finance
Project management
Bachelor's degree
Agile
Business requirements
Leadership

Full job description

Overview

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

Responsibilities

Pre-Sales Support

Collaborates with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).
Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery

Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.
Leads meetings with customers/partners to understand business needs. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.
Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).
Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes. Aligns solutions with the intent of the architecture. Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

Acts as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.

Business Development

Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Facilitates, as appropriate, other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).

Readiness

Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with World Wide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads by example and guides team members on operational tasks, readiness, and compliance.

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business
- OR equivalent experience.

Additional or Preferred Qualifications

5+ years leadership experience in relevant area of business.
Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

customer care specialist jobs in kompally, hyderabad, telangana

Senior Project Manager

Specialist - Customer Care - Blended 4A

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Zuora Developer

Lead Software Development Engineer – C++ / EDA

Product Support Specialist 1

Senior Consultant, AI Business Solutions

Medical Coder

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Front Line Manager - Customer Care - Voice 4B

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RCM Coding Specialist

SAP HANA. ADB Data Engineer – Software Specialist Engineer II

Practice Manager, Vice President

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