Dilsukhnagar, Hyderabad, Telangana Customer care specialist Jobs – 109 Open Jobs Today

Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
2d
Associate Delivery Manager Datawarehouse
Beghou Consulting —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Medical Coder
Enovis —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- EMR systems
- Epic
- Health insurance
- Life insurance
Territory Account Manager
Masimo —Hyderabad, Telangana
- Full-time
- Sales
- Bachelor's degree
- Travel
Functional Specialist_SAP SD_O2C-GTS
Bosch Group —Telangana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Digital Enablement Specialist
ResMed —Hyderabad, Telangana
- Full-time
- Human resources
- Agile
Sr. Service Engineer
Providence Global Center —Hyderabad, Telangana
- Part-time
- Computer Science
- Engineering
- Bachelor's degree
- Health insurance
Business Intelligence Analyst-Senior
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Oracle
- SQL
- AI
Zuora Developer
Ideagen —Hyderabad, Telangana
- Part-time
- Azure
- Computer Science
- Salesforce
13d
SAP HR Security , Snr Specialist
Strada Global —Hyderabad, Telangana
- Communication skills
- Health insurance
- Paid time off
WFM Solution Consultant(SAP Time), Specialist
Strada Global —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
RCM Coding Specialist
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Microsoft Excel
- B.Sc
- English
- Paid holidays
- Paid sick time
Quick apply
SAP HCM European Payroll Support, Specialist
Strada Global —Hyderabad, Telangana
- Computer Science
- English
- Bachelor's degree
- Health insurance
- Paid time off
SAP HANA. ADB Data Engineer – Software Specialist Engineer II
Deloitte —Hyderabad, Telangana
- Azure
- Computer Science
- Master's degree
Senior Consultant, AI Business Solutions
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Financial Systems Analyst- Senior
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Oracle
- Analysis skills
- Presentation skills
Data Conversion Consultant I
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Weekend availability
- Azure
- Computer Science
- AWS
- Paid holidays
- Flexible schedule
Quick apply
Director, Credit Risk Scorecards Model Risk & Governance
S&P Global —Hyderabad, Telangana
- Email
- Doctoral degree
- Master's degree
- Leadership
- Health insurance
- Paid time off
Lead Software Development Engineer – C++ / EDA
Advanced Micro Devices, Inc —Hyderabad, Telangana
- Computer Science
- Master's degree
- C++
Accessibility Consultant
Deque Systems —Hyderabad, Telangana
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Front Line Manager - Customer Care - Voice 4B

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time
2 days ago

Qualifications

Customer service
Call centre
English
Quality assurance
Bachelor's degree
Business Administration
Fraud prevention and detection
BA
Banking
Information Technology

Full job description

Front Line Manager - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Lead Call Center Support Rep(SMEs to take calls)

Responsibilities:
Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service.

Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency.

Develop and implement strategies to enhance productivity and service standards across the team.

Train and mentor call center staff to strengthen service delivery and customer engagement capabilities.

Conduct regular quality assurance assessments to maintain compliance with service expectations.

Collaborate with cross-functional teams to ensure smooth communication and operational alignment.

Prepare and present performance reports and trend analysis to support data-driven decision-making.

Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Data Analytics, Financial Analysis Reporting, Fraud Detection, Fraud Disputes, Sales

Language

English, English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

customer care specialist jobs in dilsukhnagar, hyderabad, telangana

Front Line Manager - Customer Care - Voice 4B

Associate Delivery Manager Datawarehouse

Medical Coder

Territory Account Manager

Functional Specialist_SAP SD_O2C-GTS

Digital Enablement Specialist

Sr. Service Engineer

Business Intelligence Analyst-Senior

Zuora Developer

SAP HR Security , Snr Specialist

WFM Solution Consultant(SAP Time), Specialist

RCM Coding Specialist

SAP HCM European Payroll Support, Specialist

SAP HANA. ADB Data Engineer – Software Specialist Engineer II

Senior Consultant, AI Business Solutions

Financial Systems Analyst- Senior

Data Conversion Consultant I

Director, Credit Risk Scorecards Model Risk & Governance

Lead Software Development Engineer – C++ / EDA

Accessibility Consultant

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