Bihar Specialist , network operation center , noc Jobs – 78 Open Jobs Today

Senior Analyst - English, Arabic, Microsoft Windows
HCLTech —Patna, Bihar
- Customer service
- English
- Windows
District Coordinator
Daily Mind Education —Bhojpur, Patna, Bihar
- ₹20,000 - ₹35,000 a month
- Part-time
- Sales
- Business development
- In-person
- Health insurance
- Flexible schedule
Quick apply
2d
Nursing staff
Smriti IVF & Fertility Centre —Danapur, Bihar
- ₹8,086 - ₹12,000 a month
- Full-time
- Bachelor's degree
- Patient care
- In-person
- Paid time off
Quick apply

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District Coordinator
Daily Mind Education —Bhojpur, Patna, Bihar
Key Responsibilities: - जिले में Monthly Offline Exams की planning और execution करना - स्कूल, कोचिंग institutes और libraries के साथ partnership develop करना -…
₹20,000 - ₹35,000 a month
Quick apply
2d
Project coordinator
Jan Jagran Kendra (NGO) —Sikandra, Bihar
Project coordinator cum Accountant- 01*:- MBA, Postgraduate in Social Science, PGDRD, MARD with at least 03 to 05 years of working experience of similar Nature…
₹10,760.46 - ₹35,000.00 a month
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6d

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Senior Analyst - English, Arabic, Microsoft Windows

HCLTech -
Patna, Bihar

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Job details

Qualifications

Desktop support
ITIL Certification
Multilingual
Customer service
Arabic
English
Windows
Remote access software
Computer networking
Communication skills
CompTIA A+

Full job description

Patna, Bihar
Job Summary
The Senior Support Analyst plays a crucial role in delivering high-quality remote desktop support to clients, ensuring efficient troubleshooting and resolution of technical issues. This position emphasizes effective communication in both English and Arabic, adherence to service level agreements (SLA), and a commitment to exceptional customer satisfaction.
Key Responsibilities
1. Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Via Telephone, Email, And Chat, Ensuring Adherence To Agreed Sla For Ticket Resolution.
2. Uphold Quality Standards By Monitoring Voice And Accent, Ensuring Compliance With Regulatory Requirements And Company Policies In All Customer Interactions.
3. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution And Maintaining A Low Average Handling Time (Aht) While Minimizing Rejected Resolutions And Reopen Cases.
4. Maintain High Availability And Login Efficiency To Ensure Prompt Support For Customers, Contributing To Overall Service Excellence.
5. Update Work Logs Diligently And Follow Escalation Processes To Route Complex Problems To Appropriate Support Specialists Or Higher-Level It Support Teams As Necessary.
6. Engage In Value-Adding Activities Such As Updating The Knowledge Base And Pursuing Self-Development Initiatives To Enhance Professional Skills.
Skill Requirements
1. Proficient In Arabic And English, With Strong Verbal And Written Communication Skills.
2. Solid Understanding Of Windows Operating Systems And Remote Desktop Support Tools.
3. Familiarity With Ticketing Systems And Service Desk Operations.
4. Good Problem-Solving Skills With A Focus On Customer Service.
5. Basic Knowledge Of Networking Concepts And Troubleshooting Methodologies.

Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Comptia A+ Certification (Optional But Valuable)
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Senior Analyst - English, Arabic, Microsoft Windows

District Coordinator

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