Tamil Nadu Senior customer support representative Jobs – 89 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Microsoft Excel
- Microsoft Access
- Azure
Digitalization Specialist (Agentic AI)
Shell —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Engineering
Lead - GCC Strategy
Corpay —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Administrative experience
- Health insurance
- Food provided
Digitalization Specialist (Agentic AI)
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Engineering
Payment Solutions Manager
Corpay —Chennai, Tamil Nadu
- Full-time
- APIs
- AI
- Leadership
Technical Specialist - Cost Engineering
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Engineering
Technical Specialist - Cost Engineering
Shell —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Engineering
Sales Development Representative - Europe
SURVEYSPARROW PRIVATE LIMITED —Chennai, Tamil Nadu
- CRM software
- Sales
- Salesforce
Quick apply
Data Science Engagement Lead
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Azure
- Salesforce
- Master's degree
Senior Consultant - SAP MDG
AstraZeneca —Chennai, Tamil Nadu
- Full-time
- Finance
- APIs
- AI
10d
Senior IT Security Analyst - Red Team
Wolters Kluwer —Chennai, Tamil Nadu
- Full-time
- Scripting
- Computer networking
- AI
14d
Engineer - Information & Data
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Azure
- Engineering
- Databases
9d
WLAN Engineer
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Azure
- Software troubleshooting
- DevOps
Subsidiary Governance Manager
Shell Energy —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- English
Network Engineer
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Computer Science
- DevOps
- Master's degree
Regional Business Manager-Retail
Titan Company —Chennai, Tamil Nadu
- Full-time
- Sales
- Master's degree
- Travel
Senior Process Associate - BFS
HCLTech —Chennai, Tamil Nadu
- English
- Analysis skills
- Typing
2h
Downstream Process Excellence Lead
Shell —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Project management
- Presentation skills
Data Science Engagement Lead
Shell —Chennai, Tamil Nadu
- Full-time
- Azure
- Salesforce
- Master's degree
Downstream Process Excellence Lead
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Project management
- Presentation skills

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Sr Administrator (Support & Operations)

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Sholinganallur, Tamil Nadu
Job Summary

Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved. Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience. Testing tickets and process compliant to policies and procedures Participate in process reviews to inform the resolution of defects. Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods. Take responsibility for providing and maintaining internal process metrics and tracking key deliverables Evaluates and records the quality and performance during each call. Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions. Provides feedback on uniform application of guidelines and procedures. Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns. Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity. Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures. Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training. Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines. Develops job aides and other tools to assist representatives in improving overall quality of interaction

Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL

Skill Requirements
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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Refine Your Search

senior customer support representative jobs in tamil nadu

Sr Administrator (Support & Operations)

Digitalization Specialist (Agentic AI)

Lead - GCC Strategy

Digitalization Specialist (Agentic AI)

Payment Solutions Manager

Technical Specialist - Cost Engineering

Technical Specialist - Cost Engineering

Sales Development Representative - Europe

Data Science Engagement Lead

Senior Consultant - SAP MDG

Senior IT Security Analyst - Red Team

Engineer - Information & Data

WLAN Engineer

Subsidiary Governance Manager

Network Engineer

Regional Business Manager-Retail

Senior Process Associate - BFS

Downstream Process Excellence Lead

Data Science Engagement Lead

Downstream Process Excellence Lead

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