Area Collection Manager - Digital Flows - Kolkata
Aditya Birla Group —West Bengal
- Management
Food & Beverage Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- 12th Pass
- Bachelor's degree
Territory Manager- Kolkata
Solenis —Kolkata, West Bengal
- Full-time
- Sales
- Salesforce
- Research
Customer Care Executive
Infytrics Buisness Solutions Pvt.Ltd. —Unknown, West Bengal
- English
- Computer skills
Quick apply
Performance Marketing Executive
Kase Care Limited —Dover Lane, Kolkata, West Bengal
- ₹25,000.00 - ₹30,801.14 a month
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Quick apply
Account Manager - Sales
Siemens —Durgapur, West Bengal
- Full-time
- Electrical experience
- Bachelor's degree
Branch Manager - Direct Marketing
Aditya Birla Group —West Bengal
- Health insurance
Assistant Manager - Supply Chain Management
Apollo Hospitals —Kolkata, West Bengal
- Full-time
- Master's degree
- 12th Pass
- Bachelor's degree
2d
Senior Product Designer - Cloud Update Service
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Travel
- Agile
- AI
7d
Strategic Account Manager
Fresenius Medical Care —Kolkata, West Bengal
- Full-time
- Sales
- English
- Master's degree
Manager, Data Analytics
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- SQL
- Analysis skills
3h
Guest Service Associate - Front Office
AccorHotel —Kolkata, West Bengal
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Flexible schedule
Quick apply
Sales Girl
Beyond Desire —Barasat, West Bengal
- ₹12,000 - ₹14,000 a month
- Urgently hiring
- Sales
- Customer service
- 12th Pass
Quick apply
Field Operations Executive - Durgapur
Rentokil Initial —Durgapur, West Bengal
- Full-time
- Microsoft Powerpoint
- B.Sc
- Bachelor's degree
- Health insurance
Quick apply
Clinical Application Specialist, APT (Hyderabad Location)
Radiometer —Kolkata, West Bengal
- Full-time
- Remote
- Doctoral degree
- Sales
- Master's degree
- Paid time off
- Work from home
6d
Manager - Data Analytics
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- SQL
- Analysis skills
3h
Assistant Manager Restaurant
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- 12th Pass
- Bachelor's degree
7d
Senior Marketing / Business Development Manager
Baid Power Services —Kolkata, West Bengal
- Marketing
- Master's degree
- Business development
Front Line Manager - F&A - AP 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- Management
- English
Quick apply
13d
IN_Senior Associate_Appian Developer_OC Guidewire_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Hybrid work
- Software troubleshooting
- Bachelor's degree
- Travel
12d

I want to receive the latest job alerts for customer care manager in west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care manager jobs near west bengal

Analytics Manager jobs in Kolkata, West Bengal

Sales jobs in Barasat, West Bengal

Area Manager jobs in West Bengal

Regional Sales Manager jobs in Kolkata, West Bengal

Senior Business Development Manager jobs in Kolkata, West Bengal

Territory Manager jobs in Kolkata, West Bengal

Application Specialist jobs in Kolkata, West Bengal

Branch Manager jobs in West Bengal

Senior Product Designer jobs in Ahmedabad, Gujarat

Senior Product Designer jobs in Gurugram, Haryana

Senior Product Designer jobs in Remote

Senior Product Designer jobs in Pune, Maharashtra

Product Design Intern jobs in Bengaluru, Karnataka

Product Manager jobs in Hyderabad, Telangana

Fashion Designer ,sketches, Merchandiser jobs in Vadodara, Gujarat

Customer Service jobs in Visakhapatnam, Andhra Pradesh

Guest Service Agent jobs in Gurgaon, Haryana

Virtual Customer Service jobs in Bengaluru, Karnataka

Guest Service Agent jobs in Versova, Mumbai, Maharashtra

Guest Faculty, Physics jobs in Faridabad, Haryana

Area Collection Manager - Digital Flows - Kolkata

Aditya Birla Group -
West Bengal

Apply Now

Job details

Qualifications

Management

Full job description

Designation:

Location: India West Bengal Kolkata

Organization: Financial Services

Job Description:

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business

Financial Services

Unit

Aditya Birla Finance Ltd.

Location

Mumbai

Poornata Position Number of the job

Reports to: Poornata Position Number

Poornata Position Title of the job

ACM (Digital/STSL/M Lap)

Reports to: Poornata Position Title

RCM

Function

Risk Management & Compliance

Reports to: Function

Risk Management & Compliance

Department

Risk & Legal & Collections

Reports to: Department

Risk & Legal & Collections

Designation of the Employee:

ACM (Digital/STSL/M Lap)

Manager’s Designation:

RCM

Date of writing/ Updation of JD

20th Jan 2023

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)

To manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters. livery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Other Quantitative and Important Parameters for the job

Digital Book is a small ticket higher bounce rate book on account of the construct of the segment and borrower profile
ECL Management – Stage 1 and Stage 2 (feeder for Stage 3) Provisions to be managed by the incumbent for entire Zone.
Strong vintage in handling the zone /region in debt management.
Ability to conceptualize and effectively execute the various collections strategies with focus on Small Ticket Collections

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)

Organization Context

Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec’20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.

ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division.

ABFL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Job Context

Collections function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients.

The Small ticket segment comprises primarily Digitally sourced accounts with ticket sizes ranging 10k – 5 lacs. This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective zone.

The incumbent will be accountable for field collections for the customers in the region. For this segment, the collections model would primarily be an Agency Model for flows. The incumbent needs to have a strong understanding of small ticket business and challenges on the debt-management process.

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

ECL Management & Costs

Monitor and Control delinquency and minimize ECL for portfolio
Drive higher resolution rates resulting in reduced ECL
Review, maintain control and Optimize the cost incurred towards collections of dues.
Daily monitoring and regular reviews of delinquent portfolio

Portfolio review and monitoring

Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio.
Work with non-performing defaulting borrowers to create optimum recovery solutions
Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Ensure good grip and control on the delinquent portfolio.

Vendor Management

Liaise with agencies to drive collections processes efficiently.
Oversee selection processes for external agencies
Continuously monitor agency performance against set parameters and targets
Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

Compliance and audit

Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

Customer escalations and complaints

Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

People Management

Provide oversight and be a coach and mentor for the team
Ensure regular functional & behavioral trainings of team members in collaboration with HR
Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

Collections Manager: To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives

Relationship Type

Frequency

Nature

Internal

National Collections Manager, Area Collections Managers

Daily / regular

Portfolio update and alignment of strategy and activities

Credit/ Policy Teams

Weekly

Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.

Collections Strategy Team

Periodic

Market Intelligence, feedback, <12 mob feedback to Strategy / Risk Teams. Market Intelligence, feedback, <12 mob feedback to Strategy / Risk Teams. Cost, ECL and performance management

Legal Team

As needed

Litigation requirement for Delinquent borrowers.

External

Collections Agencies and Vendor Partners

Regular

Visits / discussions on portfolio; Reviews, case updates, exception reporting

Customers

As needed

Escalations and follow-ups.

7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.

Job Holder

Reports to (Manager)

Name

Date of Entry / Approval

Apply Now

Refine Your Search

customer care manager jobs in west bengal

Area Collection Manager - Digital Flows - Kolkata

Food & Beverage Manager

Territory Manager- Kolkata

Customer Care Executive

Performance Marketing Executive

Account Manager - Sales

Branch Manager - Direct Marketing

Assistant Manager - Supply Chain Management

Senior Product Designer - Cloud Update Service

Strategic Account Manager

Manager, Data Analytics

Guest Service Associate - Front Office

Sales Girl

Field Operations Executive - Durgapur

Clinical Application Specialist, APT (Hyderabad Location)

Manager - Data Analytics

Assistant Manager Restaurant

Senior Marketing / Business Development Manager

Front Line Manager - F&A - AP 4C

IN_Senior Associate_Appian Developer_OC Guidewire_Advisory_Kolkata