Delhi Ticket manager Jobs – 54 Open Jobs Today

L2 Process Support Specialist M/F
GEODIS —Delhi, Delhi
- Weekend availability
- English
- Bachelor's degree
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E Hook Systems —West District, Delhi
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Physioneeds Academy —Patel Nagar, Delhi, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
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Quick apply
Tech Support
Shiva Infotech Innovations —New Delhi District, Delhi
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Getway India Holidays —New Delhi District, Delhi
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Coworking Operations and Sales Executive
ZOSPACE —Sainik Farm, Delhi, Delhi
- ₹2,00,000 - ₹5,00,000 a year
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Sales Executive
Physioneeds Academy —Patel Nagar, Delhi, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
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- Bachelor's degree
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Technical Specialist MS - Systems
NTT DATA —Delhi, Delhi
- Full-time
- Azure
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Physioneeds Academy —Patel Nagar, Delhi, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
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- Bachelor's degree
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Assisstant Manager- HR
NIRVASA HEALTHCARE PRIVATE LIMITED —Delhi, Delhi
- Full-time
- Walk-in
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- Communication skills
- Negotiation
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4d
Digital Marketing Intern
Cheap air ticket Deals Pvt ltd —Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- In-person
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8d

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L2 Process Support Specialist M/F

GEODIS -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

Logistics
English
Bachelor's degree

Full job description

General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.

Reference

2026-17648

Line Of Business

FREIGHT MANAGEMENT

Position description

Type of assignment

Full-time Regular

Function

Support function - Digital & Technology

Job title

L2 Process Support Specialist M/F

Position requirements and constraints (working hours…)

Ready for 24*5 support and night shifts, including occasional weekend support.

Job description

Provide support on TMS to users, in line with OPS policies and business needs in order to ensure an optimized utilization of our Operational TMS, Rate and bidding application.
Ensure an optimized utilization of our Operational TMS, and our GFF inhouse Rate and bidding applications by providing the support to users, supporting the deployment of new functionalities, performing (re) training on specific functionalities, identify opportunities for process improvements and drive best practice sharing.
Analysis, classification and solve Incidents related to our TMS system.
Review the approval tests on functionality of new versions provided by our software supplier
Provide TMS application support on global scale
To promote in the L2 members to Identify TMS and helpdesk application training needs.
Review the schedule for the Global and country specific trainings
Work closely with team members, Key Users (Level 1 Support), application specialists (Level 3) and TMS vendor (Level 4) for incident issues
Support of local country key-users on how to use the TMS
Assist with the creation of solutions for IT Incidents and/or monitor progress while escalated to higher level support groups
Evaluate effectiveness of training and provides feedback on improvement possibilities
Monitor quality of system utilization by users, in line with policies and standards, and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS
Administer ticket handling records aligning time response with the Team
Administer, analyse and report testing results to System Administrator Manager
Administer and report the issues to countries
Administer and report the Accreditation process to countries
Administer and report the KPI's GSDM report to System Administrator Manager
Administer OPS documentation in Intranet
Analyse and classification of IT Incidents of our TMS for all enabled countries and Geodis companies
Administer the documentation of IT Incidents in the helpdesk ticket system, tracking of problem solving and controlling of the service quality development
Major Incident Management and communication
Participate in Testing.
Create reports and comply to SLA and KPI for organization.

Candidate will be required to work in irregular shifts including Night shifts and occasional support on weekends to support the major changes and releases.

Applicant's profile

Overall Experience between 5- 7 years (Business background 3 years' experience in logistics and forwarding or an IT background with 3 experiences in support of logistics systems).

Mandate certification Cargowise Certified Professional
Candidate will be required to work in irregular shifts including Night shifts and occasional support on weekends to support the major changes and releases.

Working time (%)

100

Position location

Position place

Asia, India

Location

Delhi NCR, Geodis gurgaon office

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

English (Fluent)

Apply Now

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ticket manager jobs in delhi

L2 Process Support Specialist M/F

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Sales Executive

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