Kharadi Pune Maharashtra Lead software engineer (hybrid work model) Jobs – 105 Open Jobs Today

Professional Services Engineer
NICE —Pune, Maharashtra
- Remote
- Azure
- Project management
- Bachelor's degree
Quick apply
16h
Lead OT Cybersecurity Solutions Architect
Facility Performance Consulting Limited —Pune, Maharashtra
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Health insurance
Quick apply
7d
Field Engineer
Addepar —Pune, Maharashtra
- Hybrid work
- Databases
- SQL
- Machine learning
Quick apply
Senior Software Engineer, CX
Nice —Pune, Maharashtra
- Remote
- Azure
- English
- Java
9d
Sr. Engineer - Testing & Quality Assurance N 4B
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Hybrid work
- Oracle
- Computer Science
- English
Quick apply
7d
MES Validation Engineer
Cognizant —Pune, Maharashtra
- Full-time
- Hybrid work
- Communication skills
14d
Senior Manager, Software Engineering
Teradata —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Master's degree
- SQL
Quick apply
Senior Technical Program Manager
Mastercard —Pune, Maharashtra
- Full-time
- System design
- Agile
- Training & development
- Flexible schedule
Snowflake Architect/Lead - Tieto Tech Consulting (m/f/d)
Tietoevry —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- English
- SQL
Technical Account Manager (India)
Neural Concept —Pune, Maharashtra
- Full-time
- Remote
- Up to 50% travel
- CAD
- Engineering
- Flexible schedule
Project Manager (Data & AI, Oil & Gas)
Codvo.ai —Pune, Maharashtra
- Full-time
- Remote
- Azure
- PMP
- Project management
Staff Machine Learning Engineer
Zendesk —Pune, Maharashtra
- Email
- Remote
- Azure
- Doctoral degree
- Computer Science
Senior Full-Stack GenAI Engineer
Leapfrog Technology —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- DevOps
- Java
- Paid time off
- Work from home
Quick apply
Technical Support Engineer
Nice —Pune, Maharashtra
- Rotational shift
- Remote
- Azure
- Java
- Master's degree
1d
QA Lead — iTakeControl
Red Nucleus —Pune, Maharashtra
- Full-time
- Hybrid work
- Management
- Computer Science
- Master's degree
- Paid time off
Senior AI Engineer
Velsera —Pune, Maharashtra
- Full-time
- Hybrid work
- DevOps
- Java
- AWS
- Health insurance
- Paid time off
Quick apply
Senior Visual Designer
Amol Technologies —Pune, Maharashtra
- Full-time
- Leadership
- Communication skills
Sr. Developer - Application Development Microsoft N 4B
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
6d
Staff Software Engineer
Western Union —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Commuter assistance
- Paid sick time
6d
IAM Solution Architect
METRO Global Solution Center IN —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- DevOps
Quick apply

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Professional Services Engineer

NICE -
Pune, Maharashtra

Quick apply

Job details

16 hours ago

Qualifications

Azure
CSS
Business analysis
IVR
Project management
Bachelor's degree
JavaScript
LDAP
APIs
AI
HTML
Identity & access management

Full job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as Co-pilot, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, Implement, provide consultative support, and deliver cutting-edge solutions.

How will you make an impact?

Technical Implementation:

Implement & provide technical consulting around areas such as AI ,NLU,CRM integrations, API's, ACD, IVR, ASR and other contact center features and applications.

- Provide technical configuration and, in some cases, light programming as required (JavaScript, HTML/CSS for UI tweaks).
- Provide development, and enhancement, as well as management and coordination of changes to existing applications
- Understand Structuring knowledge repositories hierarchies, categorization, and knowledge mapping for intuitive navigation

Understand SAML 2.0, OAuth 2.0, OpenID Connect, and LDAP/Kerberos; experienced with IAM platforms like Okta, Azure AD, Ping Identity, and OneLogin.

Project Management:
- Collaborate with Project Managers to design and oversee end-to-end project rollouts.
- At times act as the Project Manager for your own project.
- Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.
- Ensure seamless project execution through inter-departmental coordination and clear communication.
Business Consulting:
- Provide subject matter expertise on NiCE CXone digital products and AI solutions during client consultations.
- Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.

Regular interaction with client teams to understand pain points, present solutions, and align on progress

- Promote the use of AI tools to enhance decision-making and operational efficiency across business units.
Leadership and Customer Handling:
- Once trained, mentor and lead project teams, sharing expertise and fostering a collaborative environment.
- Develop documentation and processes for emerging digital products from R&D teams.
- Regularly interact with client teams to understand needs, address pain points, and align on deliverables.
- Work closely with SMEs, admins, and business leads; share updates and drive KM adoption.
- Translate technical concepts into business terms; manage expectations and clarify scope.

Have you got what it takes?

Bachelor's degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.
2+ years of professional experience, with 1+ years in digital channels or AI software applications preferred.
Proven expertise in:
- Technical configuration and if required programming of AI and contact center technologies.
- CRM integrations, APIs, and other ecosystem technologies.
- Best practices for contact center operations and KPIs.
Familiarity with:
- Generative AI models, NLU techniques, and automation principles.
- Industry trends and emerging technologies in AI and digital customer engagement.
Desired personal traits:
- Analytical and inquisitive mindset.
- Team-oriented with strong interpersonal skills.
- Early adopter of innovative technologies.
- Strong sense of accountability and ownership.
- Professional communication, behavior and demeanor.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11476
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Refine Your Search

lead software engineer (hybrid work model) jobs in kharadi pune maharashtra

Professional Services Engineer

Lead OT Cybersecurity Solutions Architect

Field Engineer

Senior Software Engineer, CX

Sr. Engineer - Testing & Quality Assurance N 4B

MES Validation Engineer

Senior Manager, Software Engineering

Senior Technical Program Manager

Snowflake Architect/Lead - Tieto Tech Consulting (m/f/d)

Technical Account Manager (India)

Project Manager (Data & AI, Oil & Gas)

Staff Machine Learning Engineer

Senior Full-Stack GenAI Engineer

Technical Support Engineer

QA Lead — iTakeControl

Senior AI Engineer

Senior Visual Designer

Sr. Developer - Application Development Microsoft N 4B

Staff Software Engineer

IAM Solution Architect

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