Ramamurthy Nagar Bengaluru Karnataka Delivery executive life sciences Jobs – 165 Open Jobs Today

head-service delivery and operations
first connect Human Capital Services —Bengaluru, Karnataka
- ₹40,00,000 - ₹50,00,000 a year
- Full-time
- PMP
- IT
- In-person
Quick apply
12h
Life Sciences Solutions -Manager, Technical Transformation
Deloitte —Bengaluru, Karnataka
- Azure
- Oracle
- PMP
17h
Life Sciences Knowledge Center Lead - Senior Manager
Deloitte —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Product management
1d
Campaign Executive
WebEngage —Bengaluru, Karnataka
- Computer Science
- JavaScript
- Communication skills
- Health insurance
- Paid sick time
Quick apply
Chief Technology Officer
Dilzer Consultants —Bengaluru, Karnataka
- Email
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Work from home
Delivery Director - Data and Analytics 3
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- English
Quick apply
Power BI Developer II
Precision Medicine Group —Bengaluru, Karnataka
- Online application
- Azure
- SQL
- Analysis skills
Product Owner II
Experity, Inc —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- Agile
Project Manager
Finastra —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- PMP
- Paid time off
- Paid sick time
8d
Software Quality Lead - Functional Safety
Texas Instruments —Bengaluru, Karnataka
- Master's degree
- Analysis skills
- Electrical experience
10h
Human Capital Management-Bengaluru-Associate-Data Analytics & Reporting
Goldman Sachs —Bengaluru, Karnataka
- Computer Science
- SQL
- Analysis skills
- Health insurance
Google Workspace Delivery Manager, Google Cloud
Google —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- C++
7d
Staff Product Manager
Epsilon —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Data analysis skills
- Machine learning
- Product management
Lead Quality Assurance Engineer
Konovo —Bengaluru, Karnataka
- Hybrid work
- Azure
- Java
- Master's degree
- Health insurance
Principal Associate - IT - Project Manager
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
10d
Healthcare Business Development
DOCP BUSINESS VENTURES LLP —Jayanagar, Bengaluru, Karnataka
- ₹22,000 - ₹30,000 a month
- Full-time
- CRM software
- Nursing
- Marketing
Quick apply
Power BI Developer II
Precision for Medicine —Bengaluru, Karnataka
- Online application
- Azure
- SQL
- Analysis skills
Quick apply
Staff PLM Ops Analyst
Illumina —Bengaluru, Karnataka
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Manager, Customer Success - Healthcare Analytics
McKesson —Bengaluru, Karnataka
- B.Sc
- Salesforce
- Master's degree
1d
Chief Financial Officer - Bio-nAbler (Bharat Medicare)
2070Health —Bengaluru, Karnataka
- Full-time
- Master's degree
- Presentation skills
- Bachelor's degree
Quick apply
10d

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head-service delivery and operations

first connect Human Capital Services
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹40,00,000 - ₹50,00,000 a year
12 hours ago

Qualifications

Succession planning
COBIT
PMP
IT
Lean Six Sigma
Manufacturing

Full job description

Location: Bangalore

Role Purpose

The Head – Service Delivery & Operations will be responsible for end-to-end IT service delivery, operational excellence, governance, customer satisfaction, and continual service improvement across the IT Services organization.

The role will provide leadership across multiple technology domains, ensuring delivery of agreed service levels, operational efficiency, vendor performance, process standardization, automation, compliance, and business-aligned outcomes. The individual will drive a customer-centric service delivery culture and establish scalable operational frameworks that support business growth, operational maturity, and service excellence.

Key Responsibilities

Service Delivery & Operations

· Own end-to-end operational delivery across all IT service domains.

· Ensure achievement of agreed service levels, operational KPIs, and customer satisfaction targets.

· Drive service quality, availability, reliability, and operational excellence.

· Act as the primary escalation point for critical operational issues and service disruptions.

· Lead continual service improvement initiatives across the organization.

Governance & Service Management

· Establish and drive operational governance, service reviews, and performance management frameworks.

· Lead Incident, Problem, Change, Service Request, Capacity, Availability, and Service Continuity Management practices.

· Develop and maintain operational dashboards, scorecards, and executive reporting.

· Drive process standardization, automation, and productivity improvement initiatives.

Business & Operational Management

· Drive resource planning, workforce optimization, and capacity management across service domains.

· Ensure optimal utilization of resources and delivery capabilities.

· Drive operational efficiency and cost-effective service delivery through standardization, automation, and process improvements.

· Support budgeting, forecasting, and resource planning activities related to service delivery operations.

· Establish metrics and reporting mechanisms to track operational performance, productivity, and service effectiveness.

Stakeholder & Customer Management

Build strong relationships with business stakeholders and leadership teams.
Ensure alignment of IT services with business priorities and operational objectives.
Drive customer satisfaction and service improvement programs.
Ensure effective communication, escalation management, and issue resolution.

Vendor & Partner Management

Govern managed service providers, support partners, and strategic technology vendors.
Establish vendor performance management and review mechanisms.
Ensure contractual commitments, SLAs, and service obligations are consistently achieved.
Drive vendor accountability and value realization.

Leadership & Organizational Development

· Lead and mentor functional leaders across technology domains.

· Foster a culture of accountability, collaboration, innovation, and continuous improvement.

· Drive capability development, succession planning, and talent growth initiatives.

· Build a high-performing service delivery organization focused on business outcomes.

Key Success Measures

· SLA, KPI, and service performance achievement.

· Customer satisfaction and stakeholder feedback.

· Service availability and operational reliability.

· Reduction in recurring incidents and major service disruptions.

· Automation and productivity improvements.

· Vendor performance and governance compliance.

· Operational efficiency and process maturity.

· Resource utilization and capacity optimization.

· Successful delivery of service improvement initiatives.

Experience Required

· 15+ years of IT experience with significant experience leading IT Operations, Service Delivery, Infrastructure, Enterprise Applications, or Managed Services environments.

· Proven experience managing large multi-functional IT delivery organizations.

· Demonstrated experience leading large multi-functional teams across internal organizations and partner/vendor ecosystems.

· Strong background in service management, operational governance, stakeholder management, and vendor governance.

· Proven track record of driving operational excellence, automation, and service transformation initiatives.

· Experience working with executive leadership and managing complex stakeholder environments.

Preferred Experience

· Experience leading large-scale IT Operations, Service Delivery, Shared Services, or Managed Services environments.

· Experience in Pharmaceutical, Life Sciences, Manufacturing, Healthcare, or other regulated industries.

· Exposure to Enterprise Applications, Manufacturing Systems, Quality & Compliance Platforms, Infrastructure & Cloud Services, Integration Platforms, and Digital Operations.

· ITIL, PMP, COBIT, Lean Six Sigma, or related certifications preferred.

Leadership Competencies

· Service Delivery Leadership

· Operational Excellence

· Customer Centricity

· Stakeholder Management

· Vendor Governance

· Cross-Functional Leadership

· Strategic Thinking

· Transformation & Automation

· Business & Commercial Acumen

· Change Leadership

· Results Orientation

Pay: ₹4,000,000.00 - ₹5,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery executive life sciences jobs in ramamurthy nagar bengaluru karnataka

head-service delivery and operations

Life Sciences Solutions -Manager, Technical Transformation

Life Sciences Knowledge Center Lead - Senior Manager

Campaign Executive

Chief Technology Officer

Delivery Director - Data and Analytics 3

Power BI Developer II

Product Owner II

Project Manager

Software Quality Lead - Functional Safety

Human Capital Management-Bengaluru-Associate-Data Analytics & Reporting

Google Workspace Delivery Manager, Google Cloud

Staff Product Manager

Lead Quality Assurance Engineer

Principal Associate - IT - Project Manager

Healthcare Business Development

Power BI Developer II

Staff PLM Ops Analyst

Manager, Customer Success - Healthcare Analytics

Chief Financial Officer - Bio-nAbler (Bharat Medicare)

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