Karnataka Lean six sigma specialist Jobs – 61 Open Jobs Today

Contact Centre Operations Excellence Lead (HR & Finance)
AECOM —Bengaluru, Karnataka
- Hybrid work
- English
- Bachelor's degree
- Continuous improvement
- Health insurance
- Paid time off
Senior Pricing Analyst - Data & Analytics
JB Poindexter (India) Private Limited —Bengaluru, Karnataka
- Oracle
- Finance
- SQL
Quick apply
Sr. Specialist - HRO - Payroll & Benefits 4D
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
- Health insurance
Quick apply
Manager, Supplier Development and Sourcing
Otis —Jigani, Bengaluru, Karnataka
- Full-time
- Project management
- Electrical experience
- Bachelor's degree
7h
Cloud & Infrastructure Platform Engineer
GE Vernova —Bengaluru, Karnataka
- Full-time
- Remote
- Azure
- Computer Science
- SQL
3d
Specialist - F&A - AP 4A
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Quick apply
6d
Front Line Manager - HRO - Payroll & Benefits 4C
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Associate - F&A - AP 5A
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
9d
Service Delivery Manager - HRO - Payroll & Benefits 4D
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Specialist - F&A - I2C 4B
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Management Trainee - Accounts Payable
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Oracle
- English
- Finance
Quick apply
Sr. HR Operations Service Delivery Specialist - Process & Data Management, Bangalore
Cargill —Bengaluru, Karnataka
- Research
- Analysis skills
- Human resources
- Paid time off
7h

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Contact Centre Operations Excellence Lead (HR & Finance)

AECOM -
Bengaluru, Karnataka

Apply Now

Job details

Contractual / Temporary

Benefits

Health insurance
Paid time off
Life insurance

Qualifications

Knowledge management
Call centre
English
Bachelor's degree
Continuous improvement
Continuous integration
ServiceNow
Lean Six Sigma
AI
Leadership

Full job description

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

We're looking for a hands-on Contact Center operations specialist who combines deep Contact Centre expertise with Lean Six Sigma rigour. You will own the OpEx agenda for HR and Finance Contact Center towers globally - improving case resolution, driving automation, and building a culture of continuous improvement across a complex GBS environment.

Responsibilities:

Contact Center Operations

Own end-to-end CC service delivery across HR & Finance (Tier 0–3)
Drive SLA performance: FCR, AHT, backlog, deflection, CSAT
Optimize case resolution speed, quality, and employee experience
Lead demand management and self-service/deflection strategies
Govern knowledge management and service catalog quality

Continuous Improvement

Embed Lean Six Sigma across CC processes — eliminate waste, reduce rework and failure demand
Lead annual process maturity assessments and improvement roadmaps
Coach and certify CI capability across GBS service teams

Automation & AI Enablement

Own the CC automation roadmap: virtual agents, case triage, knowledge AI, agent assist
Drive GenAI use cases across HR and Finance support operations
Partner with Digital, IT, and BA teams to deliver scalable AI solutions
Ensure digital initiatives deliver measurable outcomes (efficiency, quality, compliance)

Governance & Stakeholder Management

Serve as single point of contact for CC OpEx — aligning regions, GPOs, and leadership
Track and report improvement portfolio: Just-do-its, Lean projects, GB/BB initiatives

Qualifications

Qualifications:

5+ years in Contact Center operations (GBS, BPO, or shared services)
Proven delivery of CC performance improvements: AHT, FCR, CSAT, deflection
Hands-on Lean Six Sigma Green Belt — Black Belt preferred
Experience with case-based platforms (ServiceNow or equivalent)
Led automation or AI implementation in a CC or service delivery environment

What sets you apart

You've built or transformed a Contact Center — not just optimised within one
Comfortable at both strategic and hands-on level in complex environments
Strong data instinct: you reach for metrics before conclusions
Able to lead without authority across geographies and functions
Fluent in English; experience in multicultural global teams

Additional Information

Personal & Leadership Attributes

Embodies AECOM values: Deliver, Dream, Anticipate, Inspire, Collaborate, and Safety.
Highly self-driven and results-oriented.
Comfortable operating strategically and hands-on.
Able to manage complexity and ambiguity in fast-evolving digital environments.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Apply Now

Refine Your Search

lean six sigma specialist jobs in karnataka

Contact Centre Operations Excellence Lead (HR & Finance)

Senior Pricing Analyst - Data & Analytics

Sr. Specialist - HRO - Payroll & Benefits 4D

Manager, Supplier Development and Sourcing

Cloud & Infrastructure Platform Engineer

Specialist - F&A - AP 4A

Front Line Manager - HRO - Payroll & Benefits 4C

Associate - F&A - AP 5A

Service Delivery Manager - HRO - Payroll & Benefits 4D

Specialist - F&A - I2C 4B

Management Trainee - Accounts Payable

Sr. HR Operations Service Delivery Specialist - Process & Data Management, Bangalore

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