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Senior Manager - MBB
Dentsu —Anna Nagar, Chennai, Tamil Nadu
- Full-time
- Management
8d
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Senior Manager - MBB

Dentsu -
Anna Nagar, Chennai, Tamil Nadu

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Job details

Full-time
8 days ago

Qualifications

Management

Full job description

Job Description:

Senior Operations Manager/ Operations Manager

The purpose of this role is to manage a team, provide direct support to client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.

Client Team and Communications

Engages and maintains relationships across Media Operations and key partners across all Media brands
Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses
Ensures client transitions, from onboarding through offboarding, are properly supported and managed
Partners with planning brands to provide operational support for client contract and records setup and system maintenance
Ensures budget maintenance and utilisation is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorisations (MPAs) and budget details

People Management

Manages the annual performance review and goal setting process for direct reports
Contribute to build career paths
Provides hands on support and guidance to all team members

Billing

Supports client and internal billing by approving client and intercompany invoices
Reconciles media delivered with supplier and resolves mismatched supplier invoices and discrepancies within the designated timeframe
Provides additional operational support as needed
Supports brand leadership in performing client audits

Operations and processes

Maximize offshoring utilisation, including but not limited to billing, reporting, briefing templates
Participate in creating and documenting Standard Operating Procedure
Contribute to the enhancement of operation KPIs: MSS implementation, timesheet adoption
Provides additional operational support as needed
Support Operations Lead to drive the implementation of the Media SL Operating model in market; ensuring market nuances are considered whilst still staying consistent to the approved Global Operating model
Support Operations Lead to ensure an interface to the Global Media SL and leveraging best practice in managing operational performance, processes, and procedures for the Media LoB

Location:

DGS India - Chennai - Anna Nagar Tyche Towers

Brand:

Paragon

Time Type:

Full time

Contract Type:

Permanent

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