About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
What are we hiring for?
We're going to replace the inbox. All of it.
Gmail. Outlook. Front. Every single-channel and omnichannel inbox out there.
Conversations is the most-used surface in HighLevel — the page where our customers spend the majority of their day. Every SMS, email, WhatsApp, DM, and call lands here. It's where deals get closed, customers get answered, and businesses get run.
We want to make it the only inbox a business will ever need.
That's the bar. And you'll lead the team building it.
The Mission
Build the omnichannel inbox that every business in the world wishes they had — fast, reliable, intuitive, and deeply integrated with everything else our customers do.
You're not here to manage tickets. You're here to own the product surface that defines HighLevel — and lead the engineers who'll build it into the category winner.
Demonstrated ability to
run ops cleanly — daily, sprintly, and quarterly — while keeping eyes on the long-term vision.
A team of 10+ engineers — juniors to seniors — building the Conversations product end to end: inbox UI, real-time threads, multi-channel routing, search, automations, and the platform underneath it all.
Backend: Node.js (TypeScript), Go, event-driven pipelines, 50+ workloads, thousands of pods
Infra: GCP (GKE, Pub/Sub, Cloud Tasks), Firestore, MongoDB, Redis, ElasticSearch, ClickHouse
On the product side:
Obsess over the details: latency, layout stability, the way a thread loads on a flaky network, the way a notification lands at the right moment.
On the engineering side:
Architect for the next 10x: delivery guarantees, retry semantics, idempotency, real-time sync, omnichannel state.
On the people side:
Customers > Org > Team > Self.
That's the order. In that order. Always.
We don't track hours. But
when production breaks or a launch is on the line, we show up.
Familiarity with our stack: Vue.js, Node.js, Go, GCP, Kubernetes, Firestore, MongoDB, ClickHouse, ElasticSearch.
#LI-Remote #LI-HB1
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
