Chennai Tamil Nadu Amazon customer service Jobs – 192 Open Jobs Today

KDP Support Analyst
ADCI MAA 15 SEZ - K20 —Chennai, Tamil Nadu
- Weekend availability
- Software troubleshooting
- Customer service
- English
5d
Live Events Campaign Ops I (Seasonal), Live Event Services
ADCI - Tamil Nadu - A83 —Chennai, Tamil Nadu
- Weekend availability
- Salesforce
- English
- Microsoft Office
Mainframe MVS / z/OS System Administration
Kyndryl —Chennai, Tamil Nadu
- Full-time
- DevOps
- Mentoring
- Scripting
Software Development Engineer, Appstore Commerce
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Java
- Databases
Systems Development Engineer II, Prime Video Global Operations
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- DevOps
Mainframe Storage Administration
Kyndryl —Chennai, Tamil Nadu
- Full-time
- Windows
- Scripting
- Communication skills
2d
Mainframe MVS / z/OS System Administrator
Kyndryl —Chennai, Tamil Nadu
- Full-time
- DevOps
- Mentoring
- Scripting
Digital Content Associate - French, Fire TV
ADCI MAA 15 SEZ - K20 —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Bachelor's degree
17h
Program Manager, RBS SPEG UDE
ADCI - BLR 14 SEZ —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- SQL
- Project management
10d
Assistant Store Manager/Store Manager- Shollinganallur
More Retail Limited —Sholinganallur, Chennai, Tamil Nadu
- ₹25,496.16 - ₹30,528.23 a month
- Full-time
- Customer service
- Merchandising
- English
Quick apply
12d
Associate, Quality Services
ADCI - Tamil Nadu —Chennai, Tamil Nadu
- Full-time
- AWS
- Bachelor's degree
SLP Manager
ATSPL - Karnataka —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
Staff Cloud Service Engineer
Pearson —Chennai, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- Customer service
Application Engineer, AWS Quick
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- SQL
Software Dev Engineer II, Alexa Connections
ADCI MAA 12 SEZ —Chennai, Tamil Nadu
- Full-time
- Computer science
- Computer Science
- Master's degree
Lead / Sr. AWS Connect Developer with Salesforce Service Cloud
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Salesforce
- Java
- Master's degree
- Health insurance
- Paid time off
Data Engineer I, Payfort, Payfort
ADCI MAA 15 SEZ - K20 —Chennai, Tamil Nadu
- Full-time
- SQL
- Scripting
- EMR systems
Program Manager, Training
ADCI - BLR 14 SEZ - F07 —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Project management
- Bachelor's degree
Business Intelligence Manager, Cross Border Science and Analytics
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- SQL
- AWS
- Analysis skills
Digital Content Associate, FireTV
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Bachelor's degree
- Data entry
17h

I want to receive the latest job alerts for amazon customer service in chennai tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

amazon customer service jobs near chennai tamil nadu

Business Intelligence Manager jobs in Chennai, Tamil Nadu

Software Engineer jobs in Chennai, Tamil Nadu

Systems Administrator jobs in Chennai, Tamil Nadu

Service Associate jobs in Chennai, Tamil Nadu

Operations Associate jobs in Chennai, Tamil Nadu

Support Analyst jobs in Chennai, Tamil Nadu

Senior Software Engineer jobs in Chennai, Tamil Nadu

Senior System Engineer jobs in Chennai, Tamil Nadu

Data Engineer jobs in Chennai, Tamil Nadu

Program Manager jobs in Chennai, Tamil Nadu

Cloud Engineer jobs in Chennai, Tamil Nadu

Business Intelligence Manager jobs in Remote

Crm Manager, Automobile jobs in Chennai, Tamil Nadu

Business Intelligence Manager jobs in Bengaluru, Karnataka

Procurement Manager, Hospital Purchase jobs in Delhi, Delhi

Business Analyst jobs in Kolkata, West Bengal

Business Intelligence Manager jobs in Pune, Maharashtra

Digital Marketing Intern Work From Home jobs in Mumbai, Maharashtra

Digital Marketing jobs in Calicut, Kerala

Digital Marketing, Remote, Work From Home jobs in Nagpur, Maharashtra

KDP Support Analyst

ADCI MAA 15 SEZ - K20 -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
5 days ago

Qualifications

Software troubleshooting
Customer service
English
Research
Analysis skills
Computer skills
Communication skills
HTML

Full job description

DESCRIPTION

Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!

Key job responsibilities
Key job responsibilities

Process and respond to email, phone, and chat contacts received from KDP website users
Demonstrate clear and polite written and verbal communication
Maintain a positive and professional demeanor at all times
Meet or exceed all quality, productivity, and time management goals as set by management.
Follow all site performance and behavior expectations as outlined by management.
Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
Follow company policies and processes in order to process customer requests appropriately
Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
Escalate customer issues appropriately and in a timely manner
Proactively communicate system & process issues
Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
Contact appropriate teams as needed for systemic issues
Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
Flexibility to work shifts including overnight and weekends

BASIC QUALIFICATIONS

Speak, write, and read fluently in English
Should be willing to work from the office as VCC is not available.
Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.
Adequate communication skills.
Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions.
Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.
Must possess analytical skills
Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems.
Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions
Must have high speed internet services that comply with the below recommendation:
An Octane 2.0 score of 30,000 or greater
Network latency of 150 ms or less
Download speed of 3 Mbps or greater

PREFERRED QUALIFICATIONS

Additional computer skills certifications in web technologies are preferable.
Experience in web-enabled software products or services is highly preferred.
Should be able to understand a complex problem and respond to authors.
Basic familiarity with web technologies and HTML is highly desirable.
Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
College graduates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

amazon customer service jobs in chennai tamil nadu

KDP Support Analyst

Live Events Campaign Ops I (Seasonal), Live Event Services

Mainframe MVS / z/OS System Administration

Software Development Engineer, Appstore Commerce

Systems Development Engineer II, Prime Video Global Operations

Mainframe Storage Administration

Mainframe MVS / z/OS System Administrator

Digital Content Associate - French, Fire TV

Program Manager, RBS SPEG UDE

Assistant Store Manager/Store Manager- Shollinganallur

Associate, Quality Services

SLP Manager

Staff Cloud Service Engineer

Application Engineer, AWS Quick

Software Dev Engineer II, Alexa Connections

Lead / Sr. AWS Connect Developer with Salesforce Service Cloud

Data Engineer I, Payfort, Payfort

Program Manager, Training

Business Intelligence Manager, Cross Border Science and Analytics

Digital Content Associate, FireTV

I want to receive the latest job alerts for amazon customer service in chennai tamil nadu

Related Searches

Explore jobs in more locations

DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Jobseeker tools

Employer Tools

Browse

Stay Connected