An Amazing Career Opportunity for Solutions Engineer
Location: Remote Or Hybrid / Office
Job ID: 49282
Profile Summary
HID Global is seeking a skilled Solutions Engineer with a strong presales orientation, capable of delivering compelling demonstrations, managing strategic tenders, and guiding customers—particularly national authorities such as Police forces, Ministries, and other government institutions—through complex solution evaluations.
In this role, you will collaborate closely with Sales to understand customer challenges, shape technical requirements, and identify opportunities for HID’s hardware, software, and professional services. While a solid architecture and development foundation is required, the emphasis is on customer-facing activities, including presentations, proof‑of‑concepts, and presales technical leadership.
You will help articulate HID Global’s value, support technical aspects of the sales cycle, and ensure smooth transitions from presales engagement into project execution. The position is designed for a motivated professional who excels in remote/hybrid environments and thrives in a role that blends technical expertise with high-impact communication.
You will support Sales across Middle East, Africa and India regions, including travel for on‑site demonstrations, workshops, and government stakeholder engagements.
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
LinkedIn: www.linkedin.com/company/hidglobal/mycompany/
About HID Global, Bangalore
At HID Global, we are a bunch of passionate Engineers working on a product that helps integrating multiple physical access controls and logical access systems for Identities. Our product provides a common way of provisioning cards and access to identities across the organisation. We work on exciting integration and design problems using latest Microsoft Technologies in an inclusive environment. It is a great place to make a career, learn and have fun.We develop best-in-class access control and authentication solutions that help governments and organizations stay ahead of an ever-changing threat landscape. Most of our products are supported on both on premise and cloud environments. Our products protect more than 85 million user identities and issued more than 50 million credentials to date.
It is a great place to become security domain expert and work on latest technologies.
Duties and Responsibilities include the following. Other duties may be assigned.
- Serve as a technical presales expert within the Sales team, strengthening customer engagements through tailored demonstrations, technical guidance, and structured tender support.
- Develop and deliver high-impact solution demonstrations, proof-of-concepts, and presentations that clearly communicate HID Global’s value to government and enterprise customers.
- Prepare detailed proposals and tender documentation for complex opportunities, ensuring compliance with government procurement requirements and alignment with customer technical needs.
- Interpret and refine customer requirements in collaboration with regional Sales, Product Management, and Engineering teams, ensuring proposed solutions address national authority use cases such as law enforcement, civil ID, and border management.
- Provide complete technical content for RFPs, RFIs, and government tenders, ensuring accuracy, competitiveness, and clarity.
- Architect, validate, and document biometric and identity‑management solutions across HID’s portfolio, ensuring alignment with mission‑critical government environments.
- Act as HID Global’s primary technical liaison throughout presales and post-sales phases, ensuring consistent communication, clarity on deliverables, and alignment between customer expectations and internal teams.
- Maintain deep awareness of market trends, biometric technologies, and public-sector digital transformation initiatives.
- Represent HID Global's technical capabilities at trade shows, partner events, and government briefings, delivering professional demonstrations and solution walkthroughs.
Primary Duties:
- Collaborate weekly with an international presales and solutions engineering team, sharing best practices and supporting cross-regional opportunities.
- Support Sales across Middle East, Africa and India regions, including travel for on‑site demonstrations, workshops, and government stakeholder engagements.
- Focus on presales activities for HID’s commercial and ABIS solutions, especially for small-to-medium national authorities, civil registry agencies, and security ministries.
Essential Qualifications (Required)
To perform this role successfully, candidates must meet the following requirements:
- Fluent in English and Arabic
- Bachelor’s degree in computer information systems or related fields
- Minimum 5 years of presales and customer-facing technical experience, including demonstrations, requirements analysis, and support
- Proven experience engaging with national authorities, such as Police agencies, Ministries of Interior/Justice, civil ID programs, or similar public-sector clients.
- Minimum 3 years of experience with a focus on server / client solution architecture
- Excellent presentation and communication skills, particularly for non-technical and government audiences
- Strong problem-solving aptitude with an ability to engineer customer-centric solutions that drive sales success
- Deep understanding of the hardware and software development lifecycle and technical solution delivery
- Knowledge of Microsoft Windows and Linux Server environments, networking protocols (TCP/IP, FTP, SMTP, HTTPS), and enterprise networking standards
- Strong organizational skills with the ability to manage several presales engagements simultaneously in a hybrid/remote environment
Education and/or Experience:
- Master’s degree or relevant technical certifications
- Experience drafting Statements of Work and technical proposals
- Experience of working as a liaison between Sales and an Engineering team
- Able to manage technical solutions by performing basic project management functions including but not limited to scope, tracking deliverables, providing meeting minutes and tracking action items
- Experience with scripting or programming languages for adapting or creating demo environments
- Hands-on experience with development platforms or compilers (Android Studio, Visual Studio, etc.)
- Proven ability to configure, test, and validate server/client systems
- Ability to work as part of a team
- Familiarity with biometric systems (fingerprint, facial)
- Experience with Enterprise and distributed system architecture
- Knowledge of cloud platforms (AWS, Azure) and virtualization/containerization tools (VMware, Docker, Kubernetes)
- Experience with collaboration and productivity tools: Salesforce, Confluence, Jira, SharePoint, Git
- Strong teamwork abilities and proficiency with Microsoft Office applications
- Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
- Solid experience working within an MS Windows 11 environment
Why apply?
- Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
This opportunity may be open to flexible working arrangements.
HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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