Tolichowki Hyderabad Telangana Supervisor / sr supervisor Jobs – 124 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Hyderabad, Telangana
- Microsoft Excel
- Microsoft Access
- Azure
Audit Senior Associate
Swetang Engineers —Hyderabad, Telangana
- ₹5,20,718.18 - ₹14,00,000.00 a year
- Full-time
- Hybrid work
- Finance
- Supervising experience
- Bachelor's degree
Quick apply
1h
Senior Recruiter
Pinnacle Reliability India, PLC —Hyderabad, Telangana
- Full-time
- Recruiting
- Organisational skills
- Communication skills
- Paid holidays
- Health insurance
Quick apply
Senior Analyst - English, Arabic, Microsoft Windows
HCLTech —Hyderabad, Telangana
- Rotational shift
- English
- Windows
8d
Robot Operator Supervisor
Nextpower —Hyderabad, Telangana
- ₹1,200 a week
- Overnight shift
- English
- Mentoring
- Leadership
6d
Support Operations Training Supervisor
DoorDash India —Hyderabad, Telangana
- Management
- Customer service
- Education
Quick apply
Café staff
Tinge Hospitality Consultants —Hyderabad, Telangana
- ₹12,000 - ₹35,000 an hour
- Full-time
- Serving
- Customer service
- In-person
- Health insurance
- Food provided
Quick apply
Senior Administrator: Amazon Connect and Service Cloud Voice
Regal Rexnord —Hyderabad, Telangana
- Full-time
- Azure
- Salesforce
- AWS
Production Shift Supervisor
PBC TechPlast —Hyderabad, Telangana
- Supervising experience
- Manufacturing
QA/ Sr. QA Coding Services
CorroHealth Infotech Private Limited —Hyderabad, Telangana
- Full-time
- Anatomy knowledge
- Organisational skills
- Computer skills
Quick apply
Fund Services.PE Supervisor
Citco —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Analyst Manager
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Doctoral degree
- Microsoft Office
- Master's degree
Sr Executive - HIM services
CorroHealth Infotech Private Limited —Hyderabad, Telangana
- Full-time
Quick apply
Senior Accountant
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Oracle
- Microsoft Office
- Health insurance
Senior Manager Software Engineering
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Computer Science
- B.Sc
- Bachelor's degree
Senior Engineer- Seal Technology
TechnipFMC —Hyderabad, Telangana
- Customer service
- Assembly
- Bachelor's degree
MT - HRO
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Oracle
- English
- Finance
Quick apply
Assistant Engineer / Engineer
Aparna Constructions —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Hospitality
Hotel Housekeeping Supervisor
Hotel Panchratan —Kachiguda, Hyderabad, Telangana
- ₹18,000 - ₹23,000 a month
- Full-time
- English
- Supervising experience
- Cleaning
Quick apply
7d
Accountant
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Oracle
- Microsoft Office
- Health insurance

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Sr Administrator (Support & Operations)

HCLTech -
Hyderabad, Telangana

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Hyderabad, Telangana
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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Refine Your Search

supervisor / sr supervisor jobs in tolichowki hyderabad telangana

Sr Administrator (Support & Operations)

Audit Senior Associate

Senior Recruiter

Senior Analyst - English, Arabic, Microsoft Windows

Robot Operator Supervisor

Support Operations Training Supervisor

Café staff

Senior Administrator: Amazon Connect and Service Cloud Voice

Production Shift Supervisor

QA/ Sr. QA Coding Services

Fund Services.PE Supervisor

Analyst Manager

Sr Executive - HIM services

Senior Accountant

Senior Manager Software Engineering

Senior Engineer- Seal Technology

MT - HRO

Assistant Engineer / Engineer

Hotel Housekeeping Supervisor

Accountant

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