Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Essential Duties and Responsibilities:
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Knowledgeable in conducting all LMS activities including those for the Analyst but also:
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Managing learners, learner groups, etc.
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Building catalogs, curriculums, and courses
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Testing learning content
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Assigning employee learning requirements
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Managing registrations, changes, cancelations, and wait lists
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Tracking attendance and completions
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Assigning learner and instructor credit
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Ensuring appropriate records management
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Resolve any questions specifically related to LMS Content including but not limited to:
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Uploading specific content to LMS and specific requirements needed.
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How to use certain functionality within Learning Content (e.g., branching and assessments.
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Troubleshoot content issues.
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Escalations to eLMS and COE as necessary
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Creating custom reports on an as needed basis and confirming requesters access to certain data points
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Liaise with LMS team on e-learning course availability, linking and login, and troubleshooting
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Management of all aspects of smaller-scale improvement projects from project planning to monitoring of metrics.
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Follow continuouse improvement methods to drive operational excellence – Define, Measure, Analyze, Improve, Control
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Extract and analyze data to ensure accuracy of inofrmaiton and reporting
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Support testing of new/updated applications, systems and technologies.
Qualifications:
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Customer Service: Knowledge of customer service processes and issue resolution
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Oral and Written Communications: Ability to express oneself to provide information to others effectively and in a succinct manner
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Managing Competing Priorities- Experience and ability to balance multiple competing request and priorities. Solid project planning & management skills
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Data Analytics – strong analytical, problem solving and process skills and the ability to apply these skills on daily tasks and projects.
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Process Management & Orientation – proven business process development, implementation and improvement skills. Consultative and Collaborative Style.
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Technology knowledge & orientation - Familiarity with standards such as SCORM and AICC. Ability to work with multiple content authoring tools.
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Troubleshooting: Ability to troubleshoot complex content issues such as not course not marking complete, browser compatibility issues
Education and/or Experience:
Undergraduate Degree required or country equivalent. Must have at least 4 - 7 years of experience. Exposure to learning technology and content authoring tools. Understanding of Learning Operation and applicable policies & procedures on a global basis. Project Management and consulting experience. Strong Communication Skills.
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
