Hamdard Nagar Delhi Delhi Customer care specialist Jobs – 95 Open Jobs Today

Mortgage Support Analyst
Ocrolus Inc. —Gurugram, Haryana
- Monday to Friday
- Remote
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
Senior RAS Training Specialist
Medtronic —Gurugram, Haryana
- Full-time
- Up to 50% travel
- English
- Bachelor's degree
12d
Senior Quality Engineer - Salesforce
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Salesforce
- DevOps
- APIs
- Health insurance
Tower Lead - ServiceNow
Product and Technology —Noida, Uttar Pradesh
- Full-time
- SharePoint
- Health insurance
1d
Contact Center Specialist
Ameriprise Financial —Noida, Uttar Pradesh
- Full-time
- Customer service
- Bachelor's degree
- Financial services
- Work from home
Senior Specialist - Regulatory Reporting SME
S&P Global —Gurugram, Haryana
- Email
- Microsoft Excel
- Data analysis skills
- SQL
- Health insurance
- Paid time off
SBU HEAD – CRITICAL CARE
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Master's degree
- Business Administration
- MBA
Senior Manager, Marketing Operations
Daxko —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Marketing
- Salesforce
- SQL
Technical Project Specialist - PMO
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Sr Subject Matter Expert (Support&Ops)
HCLTech —Noida, Uttar Pradesh
- Oracle
- English
- Databases
Unit Manager - Operations
MetLife —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Nursing
- Medicine
- Doctoral degree
Project Management Specialist II
Hollister Global Business Services India Private L —Gurugram, Haryana
- PMP
- Engineering
- Master's degree
Senior Quality Assurance Engineer
Product and Technology —Noida, Uttar Pradesh
- Full-time
- JavaScript
- APIs
- Agile
- Health insurance
Account Executive Gurugram, India Sales
WEchartered Consultancy —Gurugram, Haryana
- Remote
- Sales
- Salesforce
- English
- Health insurance
- Flexible schedule
12d
Associate- Customer Service (COE)
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Marketing Specialist - Web analytics and Digital Strategy
Optum —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Marketing
- SQL
- Health insurance
Sr. Payroll Specialist (India Coverage)
S&P Global —Gurugram, Haryana
- Email
- Microsoft Excel
- Windows
- AI
- Health insurance
- Paid time off
Management Trainee
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
3d
Regional Payroll Operations Specialist - APAC
Atlas HXM —Noida, Uttar Pradesh
- Paid time off
5d
Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Analysis skills
- Project management

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Mortgage Support Analyst

Ocrolus Inc.
Gurugram, Haryana

Quick apply

Job details

Qualifications

Economics
Microsoft Excel
Microsoft Office
SQL
Analysis skills
Customer support
Fraud prevention and detection
Communication skills

Full job description

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business.

Job Title: Mortgage Analyst/Senior Mortgage Analyst/ Mortgage Support Lead / Mortgage Support Specialist

Location: Remote

Timings: 6 PM to 3 AM IST

Job Description:

We are seeking a detail-oriented and articulate Senior Mortgage Analyst to join our support team. The ideal candidate will bring strong written and verbal communication skills, a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach.

Key Responsibilities:

Serve as the first point of contact for customers via email, chat, or phone.
Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.
Deliver prompt, accurate, and courteous responses to customer inquiries and issues.
Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.
Maintain thorough documentation of customer interactions, queries, and resolutions.
Monitor and track common issues to help identify trends and escalate systemic problems.
Contribute to improving support documentation, FAQs, and internal knowledge bases.
Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Required Skills:.

Experience 1-3yrs
Excellent written and verbal communication skills with a professional and empathetic tone.
Strong analytical and logical reasoning capabilities.
Proficient in MS Office (especially Excel and Word).
Ability to handle multiple tasks, prioritize issues, and manage time effectively.
Collaborative mindset with a willingness to learn and adapt.
Previous experience in Mortgage domain
Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

Preferred Skills:

Familiarity with ticketing systems and customer support metrics.
Understanding of data integrity and confidentiality best practices.

Life at Ocrolus

We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.

Quick apply

Refine Your Search

customer care specialist jobs in hamdard nagar delhi delhi

Mortgage Support Analyst

Senior RAS Training Specialist

Senior Quality Engineer - Salesforce

Tower Lead - ServiceNow

Contact Center Specialist

Senior Specialist - Regulatory Reporting SME

SBU HEAD – CRITICAL CARE

Senior Manager, Marketing Operations

Technical Project Specialist - PMO

Sr Subject Matter Expert (Support&Ops)

Unit Manager - Operations

Project Management Specialist II

Senior Quality Assurance Engineer

Account Executive Gurugram, India Sales

Associate- Customer Service (COE)

Marketing Specialist - Web analytics and Digital Strategy

Sr. Payroll Specialist (India Coverage)

Management Trainee

Regional Payroll Operations Specialist - APAC

Specialist - HR

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