Pushpa Bhawan Delhi Delhi Cyber security engineer Jobs – 125 Open Jobs Today

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Technical Support Engineer – Tier2

Radware -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

TCP
Customer service
Technical support
Bachelor's degree
SSL
IDS
IPsec
IP networking
TCP/IP
Communication skills
VPN

Full job description

Technical Support Engineer – Tier2 - (2600004A)

TAC Engineer-Tier 2

Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.

A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of customers by providing effective technical support to customers and partners alike to ensure the success of the organization.

If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with people, this could be the position for you.

As a Tier 2 Technical Support Engineer, you will support Radware products including: ADC (Application Delivery Controllers) Web Application Firewall (WAF), IPS (Intrusion Prevention System) Products. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners using polite professional etiquette.

Responsibilities

Providing level two technical support for Radware products.
Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
Take responsibility for customer satisfaction and overall success of the TAC
Respond in a timely manner (within documented SLA) to support Customer issues and Inquiries.
Document actions in tickets to effectively communicate information internally and to customers.
Resolve problems independently and understands the correct escalation procedures.
Reproducing and debugging customer reported problems in a lab environment, as necessary, and working with engineering and test teams to resolve issues;
Documenting issues in a knowledgebase format for use both internal and external to Radware;
Providing timely feedback into the development process on customer-reported product problems.

Requirements:

3-4 years experience with hands on troubleshooting Layer 2 and Layer 3 switching and routing
Expert level knowledge and hands-on experience with L2/L3 Switching/Routing, TCP/IP, IPv4, L4/L7 switching, Firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec.
In-depth understanding of protocol and network analyzers.
Bachelor’s degree is required
Excellent customer service skills
Excellent analytical thinking and problem solving skills
Strong verbal (phone) and written (email) communication skills
Self-managed and team oriented
Highly motivated
Proven track record for working with an enterprise and carrier class customer base.

Primary Location: IN-IN-New Delhi

Work Locations: Radware India, New Delhi 241, Okhla Industrial Estate Phase-3 New Delhi 110020

Job: Field Support

Apply Now

Refine Your Search

cyber security engineer jobs in pushpa bhawan delhi delhi

Technical Support Engineer – Tier2

Network Engineer III - IN (Palo Alto & FortiGate)

Engineer III

Senior Software Engineer QA

Engineering Manager -Secondary Engineering

Information Security Manager

Resident Engineer

Senior Controls Engineer

Expert Software Engineer

Solution Architect

Principal Software Engineer

Lead System Design Engineer

Associate, Privilege Management & Endpoint Engineer - Global Capability Center

Sales Engineer | Cyber Security

Professional Services Delivery Engineer III, Specialty Domain - IN

Architect II

Agentic AI Engineer III-cloud

Agentic AI Engineer II -cloud

Engineer- SCADA and Telecom

Lead Engineer - Full Stack

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